CUSTOMER SERVICE & TECHNICAL SUPPORT
incorporating
Service contact details
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Email: service@habinternational.co.uk Tel: 01926 816113 Web: www.habdirect.co.uk and follow the links to request a service
Annual services’ are required for many laboratory accreditation schemes; failure to undertake these services may result in your laboratory not achieving accreditation or re-accreditation.
Our service engineers are highly skilled and thoroughly trained individuals on all of our major products and can offer a complete on site service* and maintenance contract annually. With current legislation for Health and Safety being of utmost importance, we strongly recommend that your equipment be regularly serviced for the following reasons
At HaB Direct (Incorporating Bodycare Products) we pride ourselves in supplying the highest quality products, backed up by unrivalled after sales service and support. We fully understand that in the environments you are working in, it is imperative that all of the equipment we supply remains in full working order and is checked and calibrated annually.
Services are available for the following products: Basic testing equipment Products such as Dynamometers, Scales, etc can be returned to our Service Centre for repair and/or calibration. h/p/cosmos treadmills As you may or may not be aware, h/p/cosmos treadmills come with a 10-year warranty on the frame and motor- providing h/p/cosmos accredited service engineers service them annually. Here at HAB Direct, we are not only the sole distributors of h/p/cosmos® treadmills into the UK and Ireland but also the sole service engineers in the UK and Ireland. Therefore, to maintain the warranty of your machine all servicing and repair work must be undertaken by us. The service not only includes a full functionality check and clean, but also complete calibration- to h/p/cosmos’ exacting standards.
Delivery and installation Some of the larger pieces of equipment such as treadmills require installation by our trained installation engineers. To help us with the quotation process we usually require you to fill in our Pre-installation form. This provides us with invaluable information regarding the type of installation required. i.e. ground floor/first floor, lift/stairs, vehicle access, door widths, etc. The delivery and installation cost will be dependent on this information.
Product training Due to the technical nature of a number of our products we offer on-site Product Training for your technical team with our Product Specialist Technician after the installation is complete. If you require follow up training or new training for members of staff we can also arrange follow-up sessions. To discuss your training requirements and training costs please contact us at service@habinternational.co.uk or on 01926 816113.
* on-site service is not available on all products
• To maximise the life of your products and provide value for money • To meet Health and Safety guidelines. • To limit the possibility of injury to you or your clients • To limit the amount of ‘downtime’ throughout the year • To maintain the warranty Due to the wide range of equipment we have a variety of different service options available.
Marpo kinetics rope climber machines Our service engineers are highly skilled and fully trained by the relevant manufacturer. We can offer a complete tailor-made, on-site service and maintenance contract at regular intervals throughout the year, annually or for a number of years. Metabolic systems, gas analysers, lactate analysers, emg systems Due to the complexity of these machines it is imperative they are cared for. It is recommended our service engineers service them annually. However, due to the sophisticated equipment and technical knowledge required we are unable to provide on-site servicing. Depending on the service option taken out and the piece of equipment required, it may be possible to have a loan unit whilst your unit is being serviced.
Web: www.habdirect.co.uk • Email: sales@habdirect.co.uk • Tel: +44 (0)1926 816100 • Fax: +44 (0)1926 816101