Garage Trader Summer 2015

SUMMER 2015

Wrights on a Winning Streak...

CONTENTS GT

SUMMER 2015

www.garagetrader.co.uk

Summer 2015

Inside this issue... subscriptions: (UK £18.00 Outside UK £27.50)

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News...

TO ADVERTISE IN THE MAGAZINE CALL: (028) 9078 3200 REGARDING EDITORIAL CALL: (028) 9078 3220 General Manager Eileen Wilson eileenwilson@greerpublications.com Editor Pat Burns patburns@greerpublications.com Art Editor Helen Wright Publishers James & Gladys Greer Designed & Produced by Greer Publications Design Greer Publications Ltd, 5B Edgewater Business Park, Belfast Harbour Estate, Belfast, BT3 9JQ Tel: 028 9078 3200 Fax: 028 9078 3210 Greer Publications © 2015. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior permission of Greer Publications.

Tom Reid joins the RAC Network................................................................................................................4 Riverpark’s Colin Hagan receives an MBE................................................................................................5 Top Award for JKC BMW..............................................................................................................................6 Donnelly Parts Manager Gary Haffey wins Seat World title............................................................................8

Special Features...

Wrights ARC win National Bodyshop Award..........................................................................................15 Batyre Open Day..........................................................................................................................................26 Technical Tips – replacing the timing belt on Ducato/Daily vans................................................................ 30 PPG Refinish and DIT form a training partnership...................................................................................33

People...

Robin Campbell joins the Serfac team...................................................................................................10 World Skills update from Riverpark............................................................................................................36 Suzuki’s National Aftersales Manager of the Year, Graham Chambers, is in the Driver’s seat..........38 32

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Celebrations at Riverpark There must have been a few bottles of bubbly popping their corks in Mallusk recently.

The first piece of good news came from the World Skills qualifiers where Riverpark Training apprentice Rebecca Wilson was announced as a finalist at the World Skills finals in Sao Paolo, Brazil, this summer. Rebecca will be competing in the Refinish section and will face the best in the world.

Just a few weeks later, Colin Hagan of Riverpark was awarded an MBE in the Queens Birthday Honours list for services to vocational training. Anyone who knows Colin will appreciate how much work he has put into building up Riverpark and training apprentices and that it is a well deserved honour. In the last six years Riverpark has produced 3 gold, 1 Silver and 1 bronze medal winners in the UK Skills Auto National Competition. Two of these students went on to compete in World Skills 2013 in Germany achieving a Medallion of Excellence and a Worlds Skills Bronze.

Good luck to Rebecca in Sao Paolo.

Pat Burns Editor

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Garage Trader Magazine

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GT

NEWS

IN BRIEF

Wexford’s Mark Boggan is new simi president M

ark Boggan has been elected President of the Society of the Irish Motor Industry (SIMI), the representative body for vehicle manufacturers/distributors, franchise dealerships, independent garages, wholesalers, commercial vehicle testers and many other important businesses in the motor industry in Ireland.

A native of Wexford, Mark is the 3rd generation of his family to be engaged in the Motor Industry.

He currently operates two Toyota Dealerships in Wexford, Hugh Boggan Motors Ltd is located in Wexford Town

and the second outlet is in Gorey.

The business also operates a Texaco forecourt and convenience store at this Wexford location.

Speaking at the SIMI’s recent AGM in Killashee House Hotel, Naas, Co. Kildare Mark Boggan acknowledged that he “was honoured to take on the role of SIMI President in an Industry that is a huge employer nationally”.

He emphasised the importance of the SIMI’s members and their contribution to the economy.”We represent entrepreneurs who provide over 41,000 jobs and help to collect

the vast bulk of the €5 billion that the state gains from all motoring taxes”.

He particularly wanted to focus on what the motor industry can do to help reduce deaths and serious injuries on the roads. He confirmed that road safety will continue be a major focus for the term of his presidency and will form an important cornerstone for the SIMI’s activities. He stated that the SIMI has an important role to play in this regard and will continue to work with all stakeholders to develop its Road Safety initiative. ■

Twenty new dealers join the rac dealer network in NI T

wenty new dealers have joined the RAC Dealer Network recently following the appointment of Tom Reid as exclusive agent for the country.

Tom, based in Coleraine, has been involved in the warranty sector for more than a decade and was previously regional manager for Lancia Cars and Suzuki GB covering Scotland, Northern England and Northern Ireland.

He also has an extensive track record in the dealer sector, having been sales manager and general manager for a number of large retail groups in Scotland covering marques ranging from Rolls-Royce and Bentley to Nissan

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and Vauxhall.

Tom said: “The range of products that the RAC offers to used car dealers means that they can move beyond just providing a warranty and instead construct a complete used car proposition using elements such as breakdown and vehicle checks.

“Also, the strength of the RAC brand is very strong in the mind of used car buyers and creates a very high level of confidence. They know that the RAC will only put their name to a quality product and work with reputable dealers.

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■

NEWSGT IN BRIEF

NGK trip to Wembley S

tewart Neill, NGK Spark Plugs (UK) Ltd Area Manager for Ireland, has hosted a VIP customer trip to Wembley Stadium in London.

Seven guests from Northern Ireland watched the recent Capital One Cup Final as part of NGK’s Northern Ireland NTK Lambda sensor and ignition coil promotion that ran during 2014.

The NGK guests enjoyed a day’s VIP corporate experience in the Bobby Moore Club at Wembley and with stadium seats located just below the Royal Box they enjoyed an entertaining game that saw Chelsea defeat Tottenham Hotspur 2-0.

Enjoying the weekend Wembley experience were: Elmer Wallace, of Paints and Components Ballymoney;

Nigel McCarron, of M + L Autoparts Omagh; Clive Jardine, of Parts Doc Coleraine; Gary Rodgers, of Ballynahinch Motor Factors; Raymond Goss, of P + R Wholesale Newry; Sean Slane, of Mac Autoparts Belfast; and Colin Adams, of Colin Adams Motor Parts, Newtownards.

Stewart Neill said: “It was a great occasion and one which was thoroughly enjoyed by our customers. As part of the promotion we had previously taken a group of customers to Drumbo Dog Racing Stadium in Lisburn where they had enjoyed a three-course meal and then an overnight hotel stay in Belfast and both events proved to be very successful.” ■

MBE for Riverpark’s Colin Hagan C

olin Hagan, the managing director of Riverpark Training in Mallusk was awarded the MBE for his services to vocational training in the Queens Birthday Honours in June.

Colin built up the Riverpark Training centre from the old Blackwater House Training facility which went into administration after being taken over by Carter & Carter. For the past seven years Colin has built up the centre into one of the best in the UK and his apprentices have won many of the top refinish awards in the UK. Riverpark Training, in the last 5 years, has produced 3 gold, 2 silver, and 2 bronze medal winners in the UK Skills Auto National Competition, as well as a bronze medal and a medallion of excellence in World Skills. They have also won “Specialist Centre of the Year” in 2013 and 2014 Speaking about the award, Colin said, “I am delighted to receive the MBE, not just for myself and the team of trainers at Riverpark, but also for all the apprentices. They are the future of our industry and they wouldn’t win top awards without the dedication required. Northern Ireland has a great tradition in automotive engineering and I am delighted that Riverpark can continue this.” ■

Stewart Neill (fourth left) with NGK customers at Wembley

NIIB Finance to sponsor Northern Ireland Car of the Year Awards

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he Northern Ireland Car of the Year Awards, organised by the Ulster Motoring Writers Association, returns to the fore this year with the help of local finance company NIIB. The resumption of the awards in association with a major sponsor is a sign of the growing improvement in the Northern Ireland new car market which rose by over 9 per cent in 2014, matching the UK average. The awards are judged by members of the Ulster Motoring Writers Association who test the cars on Northern Ireland’s roads covering a combined mileage of over a quarter of a million miles every year.

Chairman of the UMWA, Jim McCauley, said,” The Association is

delighted to have such a high profile sponsor for this annual evaluation which is intended to guide the buying public to what are the best value and most competent cars in each of the judging categories.”

James Dempster is the Regional Manager for NIIB Finance who said, “For many years NIIB have aimed to provide the best service and support available to retail customers, business users, fleet users and motor trade. Sponsoring these awards demonstrates our continued commitment to the local Northern Ireland market whilst continuing our growth throughout the rest of the UK. NIIB remains the local name in lending.” ■

Pictured at the launch of the awards at Cultra Manor where the awards will be held later this year are: Paul Flowers, Editor and Motoring Correspondent, Spectator Newspapers; James Dempster, Regional Manager NIIB Finance, and Jim McCauley, Chairman, Ulster Motoring Writers Association.

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garageTRADER - 5

GT

NEWS

IN BRIEF

JKC wins BMW National Awards Graham Grieve, MD BMW UK, Niall McFlynn, Head of Business JKC, Jack Cassidy, MD JKC with the compere for the evening

B

MW have announced their National Retailer of the Year awards, with Coleraine firm JKC Specialist Cars picking up two awards. The awards ceremony, held in the ACC Conference centre in Liverpool, saw JKC crowned Retailer of the Year in the Owner Driver category and Niall MacFlynn named National Head of Business of the Year for 2014.

JKC, who saw off strong competition from over 140 BMW Retailers across the UK, won the awards based on delivering exceptional customer satisfaction and operational performance across areas of the business. This achievement was more outstanding considering a major redevelopment

of JKC’s BMW showroom was carried out during this period.

“We’re obviously delighted to have our performance recognised with these awards,” said Niall MacFlynn, Head of Business at JKC. “Having come through a challenging 2014 we now have one of the most modern BMW showrooms in the BMW network where we hope to continue delivering exceptional customer service for many more years to come.”

2015 promises to be another strong year for JKC, helped by the expansion of the BMW range to include a new 7 seater BMW 2 Series Gran Tourer in June and rounded off with a new flagship BMW 7 Series arriving before year end. ■

New Contract for James Black Restorations R

olls Royce specialist rebuilders James Black Restorations, based in Ballinderry, Lisburn, has won a major contract to restore a 1912 Rolls Royce Silver Ghost for an overseas client.

The 1912 car, which has an open touring body requires a full restoration which will take 2 years

and around half a million pounds to complete.

The company currently has five cars under restoration, with one nearing completion.

James Black Restorations recently completed the rebuild of a 1913 model for the same client.

Previous restorations include the 1913 ‘moon car’

which was captured by the IRA from its owner in Co. Cork in 1921, turned into an armoured car and eventually burned and buried in a bog. James Black and his team dug the car up, restored it and it now resides in the Curragh Irish Military Museum in the Curragh. ■

PR Reilly and EEC Technical Evening T

echnicians, sales staff and management from some of Ireland’s major motor factors recently enjoyed an information evening about vehicle emissions system.

The evenings were arranged

by PR Reilly and Technical Trainer, Stuart Still, from European Exhaust and Catalyst (EEC) attended a number of evenings to talk about the operation of Diesel Particulate Filters, how Catalytic Converters work and how the EEC DPF Reset Tool can be best utilised to diagnose DPF problems.

Over three nights, garage technicians learnt more about how to interpret a 4-gas analyser reading effectively, how to spot problems with a DPF, the operation of the EEC DPF Reset Tool and took part in a lively question and answer session.

Those attended commented that they ‘learnt a lot from the sessions’ and Stuart Still offered a lively presentation and did a ‘great job of explaining everything’. ■ 6 - garageTRADER

EEC Team PR Reilly

EEC Team PR Reilly, Letterkenny

Stuart Still, EEC

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GT

NEWS

IN BRIEF

Donnelly Group employee wins SEAT Worlds Parts Manager of the Year A

Donnelly Group employee from Dungannon has become the first ever UK employee to win SEAT’s World Parts Manager of the Year award.

Gary Haffey, Parts Manager at Donnelly SEAT in Dungannon, was awarded the accolade at the SEAT World Top Service People Awards in Barcelona after being named SEAT Parts Manager of the Year for the UK earlier this year.

Gary, who has been an employee of the Donnelly Group for over 13 years, said: “I am delighted to receive such a fantastic award, I narrowly missed out on winning several years ago, so I am delighted to return home as the world’s best!

“Being selected to represent SEAT UK was a huge achievement in itself but being the first employee to win the global award was even better.

“The process involved several assessments and exams, all of which required a high level of practical skill as well as knowledge of both SEAT’s history and the role the brand plays in today’s motoring industry.”

Nigel Griggs, Head of Aftersales at SEAT UK said: “SEAT constantly seeks to create new levels of quality car enjoyment for our customers, and we ensure that all staff working with SEAT are as passionate and knowledgeable about the brand as we are.

“We would like to congratulate Gary on winning World Parts Manager of the Year, on behalf of SEAT UK. “As Gary is the first team member from SEAT UK to win the accolade, the achievement is even more special.

We wish him luck for the future.”

Raymond Donnelly, Sales Director at the Donnelly Group, Northern Ireland’s largest independent new and used vehicle retailer, said: “On behalf of the entire Donnelly Group, I would like to extend the warmest congratulations to Gary, what an astounding achievement.

“At the Donnelly Group, delivering an excellent service to every customer purchasing a new or used vehicle from each of our seven sites remains a priority. We work really hard to ensure both the sales and

Federal-Mogul Motorparts Appoints Regional Sales Manager for Ireland

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ederal-Mogul Motorparts has appointed a new member of its sales team, enhancing its customer support. John Stewart joins the OEquality components manufacturer as Regional Sales Manager for Ireland and Scotland.

“At Federal-Mogul Motorparts, we pride ourselves on our ability to deliver high-quality products that are accompanied by superior after-sales support and technical expertise,” says Andrew Bevington, Managing Director, Federal-Mogul Motorparts. “John has a clear proficiency and enthusiasm to develop, implement and maintain programmes that focus on supporting our customers.”

Stewart’s experience and knowledge of the automotive aftermarket spans more than a decade. During this time he developed strong customer orientation, strategic planning skills and product expertise, making him a welcome asset to the Federal-Mogul Motorparts team. Stewart has gleaned an extensive understanding of the aftermarket through his time at well-known aftermarket companies winning annual sales awards on 4 occasions. ■

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Gary Haffey, Parts Manager at Donnelly SEAT in Dungannon has become the first ever UK employee to win SEAT’s World Parts Manager of the Year award. Nigel Griggs, Head of Aftersales at SEAT UK and Raymond Donnelly, Sales Director at the Donnelly Group celebrated with Gary at a recent SEAT conference in Belfast.

after sales processes are as easy as possible for our customers.

“The experience and knowledge of our team is vast and Gary is testament to that considering there is no one else in Northern Ireland, or the world for that matter, better to advise

on the SEAT brand.

“I am delighted at Gary’s success and the recognition he has received from the industry which will only further motivate him, and the rest of our employees to continue going above and beyond for our customers.” ■

Lexus Best Dressed Lady R

acing fans and Ireland’s style elite showed off their fashion credentials at Down Royal’s Best Dressed Lady competition at this year’s Summer Festival, with 29 year old Riona Corrigan scooping the prize of a luxury trip to Rome at the event, held on Magners Derby Day. Nurse Riona wowed the crowd with her Pretty Woman inspired outfit, a red off the shoulder prom style dress with vintage accessories.

As well as the coveted Best Dressed title, she wins an amazing three night five star break in Rome, the fashion capital of Italy; including £500 spending money, walking tour and a Rome by night coach tour with all the Best Dressed Finalists received a luxury goodie bag from The Tan.com.

Lexus Belfast’s Jonathon Lavery said the standard of style was exceptional, with ladies going the extra furlong for fashion.

“Lexus is the stylish and discerning choice for drivers here, so Lexus Belfast and Charles Hurst are delighted to have been part of this year’s competition, which was an amazing day out for fashionistas and fans of racing alike.

“The effort made by everyone who took part in the Best Dressed Lady competition was outstanding, making it a tough decision to choose the winner. However Riona more than demonstrated her fashion credentials and we’re delighted to crown her as this year’s Best Dressed Lady.” ■

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GT

AFTERMARKET

SERFAC

DRI manufacturer BORG Automotive named “Remanufacturer of the Year” B

ORG Automotive, manufacturer of leading Serfac Limited brand DRI, has been awarded the title “Remanufacturer of the Year” at the recent ReMaTec event in Amsterdam.

The award, former recipients of which include TRW and Remy, is one of the most prestigious and sought after awards in the European Automotive Aftermarket.

Founder and President of BORG Automotive Søren Toft-Jensen received the Award for outstanding entrepreneurship in the field of remanufacturing. Over the course of 40 years he has transformed a modest electrical repair shop in a small town in Denmark to a European heavyweight with around 1,100 employees and significant operations in the UK, Poland and Belgium. The company’s key business values are high quality, competitive prices and short delivery times with high accuracy.

From their headquarters located in Silkeborg, Denmark, BORG Automotive distributes auto parts to the European Aftermarket.

Remanufacturing takes place in BORG’s own factories in Poland, Belgium and England.

Distributed by Serfac Limited, DRI boasts one of the broadest programmes in the European automotive aftermarket and offers a comprehensive range of brake calipers, starters, alternators, AC compressors, power steering pumps and steering racks. Applications range from passenger and commercial vehicles to construction and agricultural machinery.

The DRI brand is synonymous with quality and follows the LEAN business philosophy which ensures that quality is the primary focus in all business processes, from production through to customer support. All DRI products

are manufactured according to the LEAN Manufacturing Principle, under which process improvements are constantly sought. BORG Automotive believes that it is among the leading companies in the world in terms of fast and precise order fulfillment.

The DRI online catalogue makes it easy to find the right part. An online search tool allows entry of an OE or cross reference number for fast identification. Alternatively, searches can also be conducted by product group. DRI is also available on TecDoc. ”We are incredibly proud to receive the award”, explains BORG Automotive Commercial Director, Ivan Mikkelsen. ”It is the culmination of many years hard work to increase range and heighten the quality of our products. We have implemented a range of initiatives that have pushed the boundaries of what you can expect from a remanufacturing company like ours, and we are delighted to receive an acknowledgement of such a high calibre for the many years of hard work.

Since 2008, BORG has increased sales by more than 400% and sold more than 1.3 million complete units all over Europe in 2014.

About BORG Automotive With more than 1,000 employees, the BORG Group is one of Europe’s largest producers of remanufactured car parts for the independent automotive aftermarket in Europe.

The group produces markets and sells a range of quality products under the brands Elstock, DRI and Lucas Electrical Europe. Through the years, BORG has experienced extensive growth, as is now the supplier for some of Europe’s largest and strongest distributors and automotive purchase groups. ■

Serfac Limited appoints new sales agent in Northern Ireland

R

obin Campbell has been appointed by automotive parts supplier Serfac Limited as a sales agent for the Northern Ireland market..

Robin is well-known in the NI motor industry, having been in the trade since the early 1980’s.

He has worked for a number of well-known companies in the past and will be responsible for the entire Serfac product portfolio which includes quality brands such as LuK, Mahle,

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Knecht, SKF, Monroe, Borg & Beck and GS Yuasa batteries. Recent additions to the Serfac Limited brand range include Champion Oil, Valeo and Lucas.

Serfac offers one of the most extensive product ranges in the Irish automotive aftermarket, supplying more than 100 product lines and over 100,000 different parts at competitive prices. The company distributes

products for many of the most prestigious global automotive parts manufacturers, most of whom are Original Equipment (OE) suppliers to the world’s leading car and commercial vehicle producers, and continually reviews and expands its product range to ensure that it reflects the very latest in automotive technology and trends.

For further information, please contact Robin on 07710 678 778. ■

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Serfac Limited, Hilary House Belgard Road, Dublin 24 Tel: 01 459 8700 Fax: 01 459 8709 Email: sales@serfac.ie Web: www.serfac.ie

GT

AFTERMARKET

COMLINE, REMY AUTOMOTIVE UK

No Stopping Comline Comline enhances its impressive brake pad offering with a batch of new part numbers and is firmly established in the brake pad category thanks to a comprehensive, ‘all makes’, ECE R90 approved range that delivers undeniable quality and genuine value.

The Comline brand has also gained a reputation for outstanding product consistency; each and every pad is manufactured in Comline’s own production facility assuring complete control over material,

T

he momentum of Comline continues within the aftermarket as the British brand announces the introduction of yet more part numbers to its range of brake pads.

Comline is an ever-growing presence in both the UK and wider European aftermarket

specification and process.

The introduction of yet more new Comline brake pad numbers serves to illustrate an ongoing commitment to range development. The brand’s product managers work tirelessly to ensure its range of brake pads is right up-to-date in covering the latest applications. Sales & Marketing Director, Malcolm Rosher comments: “Car makers are producing

more model variants than ever before and typically replace these models with a greater frequency. At Comline we take great pride in keeping pace. We deliver a complete brake pad solution designed to cater to the demands of an ever-changing marketplace.”

A glance towards some of the recent Comline additions underlines the brand’s brake pad focus.

Part Number

Position

Application

CBP02148

Front

BMW 1 Series 10->, 2 Series 14->

CBP02147

Rear

BMW 3 Series 11->, 4 Series 13->

CBP02151

Front

Mercedes A Class 12->, B Class 11->

CBP32152

Front

Hyundai i30 11->, Kia Cee’d 12->

With further introductions to its brake pad range and continuing sales success across multiple product categories it appear that there’s no stopping Comline! ■

Major new additions to remy brake caliper range R

emy Automotive UK Ltd, the UK’s leading automotive parts remanufacturer, has announced the addition of a further 64 new part references to its brake caliper range, increasing the overall range to well over 3,500 part numbers.

New applications cover many of the popular vehicle manufacturers including the Vauxhall Insignia, the Mini Clubman, the Jaguar XF and XJ, the Land Rover Discovery and Range Rover, the Mercedes Sprinter as well as various Citroen, Honda and Mazda models.

“Remy Automotive is one of the largest brake caliper remanufacturers in Europe and is a leader in the UK caliper market” says Michael Flensborg, UK Sales and Marketing Director of Remy Automotive. “We have been seeing constant sales growth with this product group and are continuing to increase our market share. In addition, we are seeing an ever larger percentage of cars being fitted with rear brake calipers – even on smaller vehicles – which is also stimulating the market.

“All Remy brake calipers are manufactured to the highest quality standards under ISO 9001: 2008 quality management system – essential on this safety critical product – and come with a 24-month warranty. In line with all Remy products, continuous research and development work ensures the most extensive product range is covered, offering full UK car park coverage.

“All our brake calipers also undergo numerous stringent tests and processes to produce an OE equivalent unit, utilising the most advanced test equipment. This ensures that we provide the highest quality available in the market. We are fully confident that Remy remanufactured brake calipers are as good as the OE equivalent” All Remy caliper catalogue data including the new to range parts is available via a free online catalogue at www.remyinc.eu or on the Remy CD Rom. ■

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AFTERMARKET GT FYFES

Thinking Dealer? Think Fyfes!

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yfes Vehicle and Engineering Supplies, Northern Ireland’s leading motor factor, has a unique product offering that can help you forget the dealer. Parts that aren’t immediately thought of as being available in the independent aftermarket are available from stock, meaning you can get all your parts from Fyfes. Whether you need column switches, injectors, valves, seals, expansion tanks, radiator fans, blowers, sump plugs & pans, pedal pads, TVD pulleys or specialist fluids, to name a few, forget the dealer and think Fyfes!

With a network of twelve branches in Northern Ireland and two in the South of Ireland, all delivering to each other numerous times a day, Fyfes has access to a comprehensive stock portfolio.

An extensive range of niche and specialist vehicle parts are available, so make Fyfes your first call. Contact your local branch and Fyfes will supply all the parts you need.

Call 028 2565 2801 to learn more about our huge range of specialist parts and why not avail of our excellent delivery service? A total of 70 Fyfes vehicles are on the road in Ireland, delivering numerous times a day to customers, so let Fyfes help you with those less common parts. ■

Coolant flange

Clutch slave cylinder

Guide funnel

Electric window switch

✓ 12 branch network ✓ 70 vehicle fleet ✓ £5 million + of stock

• Ballymena: 028 2565 2801 • Ballyclare: 028 9334 9000 • Ballymoney: 028 2766 9777 • Bangor: 028 9145 0005 • Belfast: 028 9040 5555 • Dunmurry: 028 9030 6300 • Lurgan: 028 3832 9666 • L/Derry: 028 7136 4444 • Magherafelt: 028 7963 3113 • Mallusk: 028 9084 5888 • Newry: 028 3083 1303 • Omagh: 028 8225 5899

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Sister Company Opened in Co. Louth FYFES CAR PARTS IRELAND Drogheda: 041 989 2070 Dundalk: 042 935 1095

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NEWS

IN BRIEF

PPG Industries confirm headline sponsorship of ABP Ireland National Meetings 2015 David Cresswell from ABP Club and John McGowan of event sponsor PPG.

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ollowing the outstanding success of the event in previous years, PPG Industries have announced their

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continued headline sponsorship of the 2015 ABP Ireland National Meetings and Expo taking place on

Tuesday 8th September in Dublin and Wednesday 9th September in Belfast.

The ABP Club Ireland National Meeting and Expo, sponsored

by PPG Industries, seeks to bring together repairers to discuss the latest opportunities and challenges facing the Ireland repair market.

The Meetings and Expos will see bodyshop owners and managers join with suppliers to the bodyshop sector, along with other stakeholders in the industry such as insurers, assessment and legislative bodies for the two day event.

John McGowan, PPG Industries Ireland Business Manager comments “We are absolutely delighted to be aligning the PPG and NEXA AUTOCOLOR® brands as the Headline Sponsor to the Ireland National Meetings and Expo for the third consecutive year. The event has proven to be a fantastic networking opportunity for bodyshops and the industry as a whole; and we look forward to working with ABP to deliver another fantastic event for the Ireland Repair Industry” At the event the team from PPG Industries will be exhibiting with both PPG and NEXA AUTOCOLOR® brands

promoting the latest innovations in paint systems and refinish training solutions.

David Cresswell, Chairman of ABP Club adds “We were overwhelmed by the positive response and success of the Ireland meetings in previous years. The range of supplier’s exhibiting at the meetings helped to raise the profile of the meetings and having PPG and Nexa Autocolor as our headline partners really gave us that added gravitas to attract repairers from across Ireland. We couldn’t be happier to have PPG and Nexa Autocolor sponsoring the events again. It is a pleasure to work with them.”

The National Meetings will take place in September at two venues.

The first meeting takes place on Tuesday 8th September in Croke Park, Dublin at 9:30am – 1pm, followed by the second meeting taking place on Wednesday 9th September at the Europa Hotel in Belfast from 4:30pm – 8pm.

The Ireland National Meetings are open to all bodyshops, ABP Club member and non-members alike and it’s free to attend. ■

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W RIGHTS

WRIGHTS

GT

ACCIDENT REPAIR CENTRE

Wrights Accident Repair Centres win Nationwide Bodyshop of the Year Award BBC Television Fiona Bruce, Dougie Spiers, General Manager Wrights Accident Repair Centre and Mike Slater from Nationwide Network Services

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ith crash repair centres in Belfast, Dromore, Dundonald and Newtownabbey, Wrights Accident Repair Centres is celebrating after beating four other finalists from around the UK to the prestigious Nationwide Network Services “Bodyshop of the Year” award at the 2015 British Bodyshop Awards.

Joined by over 800 guests from across the accident repair and motor insurance industry, the team at Wrights Accident Repair Centres received the award presented by Nationwide Networks Services’ Mike Slater.

The BBC’s Fiona Bruce hosted this year’s awards at the Evolution in the heart of Battersea, London.

Dougie Spiers, General Manager, Wrights Accident Repair Services, Northern Ireland commented, “We are absolutely delighted to win Bodyshop of the Year. It’s great recognition for all

the outstanding effort and hard work carried out by our Centres.

To be awarded in front of such a large audience added to the thrill of our success.”

Winning one of the British Bodyshop Awards, presented to

body repair industry and shines a spotlight on those working hard to maintain quality and high levels of customer service.

Mike Slater, NWS Network Manager, Nationwide Network Services said: “Nationwide

“We are absolutely delighted to win Bodyshop of the Year. It’s great recognition for all the outstanding effort and hard work carried out by our Centres. To be awarded in front of such a large audience added to the thrill of our success.”

Dougie Spiers, General Manager, Wrights Accident Repair Centres the leading companies in the industry, is testament to the high standard of businesses in the car

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Network services were once again very proud to present awards to our approved

repairers. Our winners of Bodyshop of the Year: Wrights ARC represent the very best our network has to offer. We thank them wholeheartedly for their fantastic performance in 2014 and for their continued support.”

The British Bodyshop Awards is the vision of the Auto Body Professional Club’s (ABP) directors, Mark Bull and David Cresswell, to champion, celebrate and reward success in an industry that is often unrecognised by the general public, but is in fact instrumental in the safe repair of their vehicles following an accident.

ABP Club The Auto Body Professionals Club (ABP Club) was formed in September 2004 as a Club for “individuals who want to see the body repair industry prosper” and now has over 2,500 individual >> garageTRADER - 15

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WRIGHTS

ACCIDENT REPAIR CENTRE

WRIGHTS

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members from all sides of the industry - repairers, insurance, credit hire and accident management companies, vehicle, equipment and paint manufacturers, distribution and suppliers. They are primarily about community and communication.

The Club holds three National Club meetings per year where, on average, 200 Club members enjoy networking opportunities at each meeting. In addition, they hold their Annual Convention followed by the Night of Knights awards event in October which attracts a cross-section of around 500 delegates.

Business develops across Belfast The Wright’s business began in a small shed in Dromore in 1971 when husband and wife team Donald and Jenny established a fledgling repair garage. Over the years, as they outgrew one site after another in Dromore, they ended up building a new workshop, all under one roof, and offering the latest facilities for accident damage repair. The new multi million pound, 35,000 sqft premises in Dromore were opened in 2011 alongside the main Belfast to Dublin dual carriageway.

In addition to the original Dromore premises, a branch was opened in 1978 to serve South Belfast, which in 2001 expanded into new 37,000 sq ft premises on the Saintfield Road. Three years later two new bodyshops were added to the Wright Accident >> The Reception staff in Dromore

Donald and Jenny Wright with sons Richard and Mark

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check out the website: www.garagetrader.co.uk

GT

WRIGHTS

WRIGHTS

ACCIDENT REPAIR CENTRE

Repair Centres group in quick succession, in Dundonald and Mallusk, serving East and North Belfast, consolidating their coverage of Belfast and surrounding areas.

Wright’s is a family business, and while each unit of the group operates autonomously, the business is under the overall management of the family, Donald and Jenny Wright, and

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sons Mark and Richard, assisted by senior manager Dougie Spiers. Ninety per cent of their work comes via the insurance companies and the Wright Accident group is approved by the majority of these.

The ambience is a friendly one, with excellent facilities for visitors, including the physically impaired. “Our full accident >> management service gives

The Reception at the latest premises near Dromore Richard Wright

Dromore premises

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check out the website: www.garagetrader.co.uk

GT

WRIGHTS

WRIGHTS

ACCIDENT REPAIR CENTRE

iverpark Would like to congratulate WRIGHTS ACCIDENT REPAIR CENTRES on winning Bodyshop of the year for excellence The only training provider that trains solely for the cash repair side of the industry Tel: 028 9034 2400 Contact on-line@www.riverparktraining.com email: riverparktraining@btconnect.com

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“Over the years, as they outgrew one site after another in Dromore, they ended up Building a new workshop all under one roof and offering the latest facilities for accident damage repair.”

Genuine Part Suppliers for...

Would like to Congratulate Wrights Accident Repair Centres on winning Bodyshop of the Year for Excellence LEASING | CONTRACT HIRE | FLEET MANAGEMENT Traction source, fund and maintain packages from one vehicle to an entire fleet, offering Contract Hire, Leasing, Rental, Financing, Sales of New & Used Vehicles

Congratulations to Wrights Accident Repair Centres for winning the Nationwide Body Shop of the Year Award

Tel: 028 90 30 9000 Email: info@tractionfinance.com Visit: www.tractionfinance.com

T: 028 87723376 W: www.saltmarine.com

20 - garageTRADER

check out the website: www.garagetrader.co.uk

check out the website: www.garagetrader.co.uk

garageTRADER - 21

GT

WRIGHTS

WRIGHTS

ACCIDENT REPAIR CENTRE

W

W our customers the peace of mind that repairs will be to the standard required to maintain the warranties to any make of car or light commercial,’ says Dougie.

‘We are able to tackle any issues which arise as a result of an accident and provide a courtesy

car to keep them on the road in the meantime.’

‘From the point that our recovery service picks the car up to the time it is delivered back to them fully repaired, they have the reassurance of Wright’s customer service.” ■

Mallusk premises Dundonald Premises

Saintfield Road Premises

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check out the website: www.garagetrader.co.uk

“Northern Ireland TPS are pleased to supply Wrights Accident Repair Centres with Volkswagen Group Genuine and FourPlus Parts”

Northern Ireland TPS, Unit D, 9 Michelin Road, Mallusk, Newtownabbey, Ulster, BT36 4PT Tel: 0289 084 5080 • Fax: 0289 084 5081 www.thetradepartsspecialists.co.uk

Congratulations to Wrights Accident Repair Centres on winning the

Nationwide Bodyshop of the Year Award from Roadside Motors

www.roadsidemotors.com

71 Belfast Road, Lurgan Tel: 028 3832 3232

check out the website: www.garagetrader.co.uk

garageTRADER - 23

GT

AFTERMARKET

Comline, Moog, Laser Tyre

Comline keeps on rolling Comline demonstrates its ongoing range development with a selection of new brake disc numbers

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he Comline brand has announced the introduction of new numbers to its ever-evolving range of brake discs.

Comline proudly delivers a genuine ‘all makes’ range covering over 95% of European, Japanese and Korean passenger car and light commercial vehicle applications. These latest introductions further demonstrate the brand’s commitment to ongoing range development and help ensure the Comline brake disc range is firmly in-tune with the needs of the marketplace.

Rather than focusing on specific market segments with its product offering, Comline adopts a more holistic approach designed to deliver

complete product solutions across the vehicle parc. This approach has found favour with customers across the continent and helped establish Comline as one of the fastest growing automotive brands in Europe. Comline Sales & Marketing Director, Malcolm Rosher comments: “At Comline we firmly believe in our ‘all makes’ ethos and work tirelessly to develop and maintain comprehensive coverage across our various product categories - whether its filters, brake pads or, in this case brake discs, Comline delivers what is needed to customers right across the UK and Europe.” ■

Moog Snack Time F

ederal-Mogul Motorparts has launched ‘Moog® ‘Snack Time’, its latest incentive, as part of its 2015 promotion campaign. Customers purchasing MOOG products, from participating distributors will receive a selection of appetising snacks in limited edition tins.

“We developed our 2015 promotional campaign as a new way to reward our customers and the latest incentive from MOOG is a great way to show our appreciation to them,” said Jonathan Allen, Regional Marketing Manager, Federal-Mogul. “We know that our customers work hard and we want to help make break times even more enjoyable with Snack Time.”

There are three different snack selections available; Treat Time, Brew Time and Lunch Time.

The incentive is the latest offer in the series that Federal-Mogul Motorparts is running throughout the year. A Champion campaign ran throughout January and February, with Ferodo following suit in March and April, both offering Retro t-shirts in collectable tins. The second half of the year will see the two brands return, with further new, exciting incentives to customers. ■

Laser Tyre Press Gauge K

eeping the recommended tyre pressure on all four wheels provides better safety and efficiency on the road. This new tyre pressure gauge from Laser Tools (part number 6055) will make sure that your tyre pressures are set accurately.

Having properly inflated tyres means better fuel consumption, tyres don’t wear out as quickly and ensures your car handles as the manufacturer designed it to. The Laser tyre pressure gauge is cased in rubber for toughness and liquid filled for accuracy.

The valve connector is angled and swivels for ease of access and the hose is a useful 550mm in length. Gauge diameter is 2.5 inches (63.5mm) and features a brightly coloured face for ease of reading.

Available now from your local Laser Tools supplier, this very high quality tyre gauge is typically priced at £40.52 (+ VAT), but remember to check for the best prices and special offers. More details from www.lasertools.co.uk. ■

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check out the website: www.garagetrader.co.uk

AFTERMARKET GT Inter-est, TRUSTFORD’S, first line

Three New Photo Solutions Released by Inter-est I

nter-est, the Claims Accelerators, have released new software solutions making it easier and faster to take, attach, transmit and manage images of damaged vehicles.

Smartphone Apps Driver-cam and Repair-cam save time and money.

Inter-view supports cost-effective image management for estimates on all major UK platforms.

The solutions include two apps for Smartphones (both available for Android or Apple): • Driver-cam: no more waiting for drivers to make an appointment at a bodyshop.

• Repair-cam: taking solutions out of the bodyshop - to wherever they’re needed most.

Both Driver-cam and Repaircam are available as apps, free to download on Android or Apple. The charge for usage is £1.50 to use either or both on a job.

Inter-est have also launched

Inter-view which makes it easy to include images from Driver-cam or other Inter-est sources into estimates processed on all major systems used in the UK. Inter-view is available now, and free-to-use. Jeff Manricks, UK Head of Sales and Business Development at Inter-est explained: “With Drivercam, everything is simple: the owner just inputs information, and captures photos of the damage, via a Smartphone. Once the data is transmitted, the vehicle is already on its way to the next stage: analysing costs. No need for repairers to visit just to grab images! Repair-cam gives bodyshops the flexibility - and economies - of working wherever suits them (or the owner) most. Now they have the choice of capturing images efficiently. And Inter-view brings greater freedom than ever before. Inter-view can be used with any estimating or bodyshop

management system.”

Driver-cam, Repair-cam and Inter-

view were all developed in-house by Inter-est, the Claims Accelerators. ■

Start revving your engines for TrustFord’s Soap Box Derby with Guy Martin

T

rustFord, the world’s largest dedicated Ford dealership group, has geared up with Guy Martin to launch an exciting new partnership with youth charity Clubs for Young People (CYP), in the shape of a Soap Box Derby taking place at this year’s Hillsborough International Oyster Festival on Saturday 5th September, 2015.

TrustFord is looking for thrill seekers of all ages who would like to design and race their own soap box go-kart for the event, with a host of exciting prizes on offer. The partnership and the tournament is being supported by world-class road racer Guy Martin who is also the holder of the Guinness World Record for the fastest soap box of all time at 85mph. Guy, along with CYP, is committed to encouraging young people to participate in fun, active and educational activities.

Those looking to try their hand in the fast lane can enter the d, which is open to all community groups, youth clubs and children accompanied by an adult. Teams will be required to design and build their own soapbox in order to compete in the nail-biting Soap Box Derby at the Hillsborough International Oyster Festival in September, where legendary racing and TV star, Guy Martin, will be.

Guy Martin, world-class road racer, said: “I am really excited to be a part of the TrustFord Soap Box Derby at this year’s Oyster Festival in Hillsborough, it should be Mega. When I was a kid I was right into building stuff and tuning engines, I’d even sit on my Dad’s work bench in a nappy and watch him. I’m looking forward to seeing what some of these youngsters can come up with.” ■ check out the website: www.garagetrader.co.uk

Hub Nuts from First Line

F

irst Line’s on-going commitment to grow its product range and offer the parts that the independent trade really needs means that it will sometimes add the more humble part as well as the more interesting. Hub nuts may not set the heart racing, but for keeping motorists safe while driving, they are vital and the new range complements the existing range of bearing kits.

Although many of the hub nuts are already found in a number of its bearing kits, First Line has recognised that during some service and repair procedures, such as CV boot/joint replacement, the nuts need to be removed, which can cause them to be damaged and therefore they cannot be reused.

Also, as these products are safety critical items, on principle, First Line recommends that hub nuts are replaced as a matter of course whenever they are removed during any kind of workshop operation. Therefore, to avoid the inconvenience and cost of buying a bearing kit just to obtain the nut, the new range has been introduced.

The initial range of twenty-two hub nuts caters for the vast majority of the most popular applications and includes car, 4 x 4 and LCV vehicles.

For more information, please call the First Line sales team on: 01869 248484 or visit: www.firstlineltd.com ■ garageTRADER - 25

GT

EVENT

BATYRE OPEN DAY

Batyre hold open day at Belfast premises

Staff and visitors at the Batyre York Road open day.

John Christie’s National Hot Rod with its mechanic Jim Brennan of Batyre.

Elizabeth Hedigan, William Martin and Colin Watterson of Batyre.

Gerry Magennis and John Knipe.

Jim Brennan and David McNeill of Batyre.

Wishing BATYRE continued success Robin Lowe and Karen Stockton with Colin Watterson of Batyre.

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NandoGoldage Start-Stop EFB / Activ A / Activ A Asia Activ A Super Heavy Duty / Activ A Heavy Duty Pride / Pride Heavy Duty Pride Super Special / Pride Caravan & Boat

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ne of Northern Ireland’s largest battery stockists, Batyre, recently held an open day at their York Road, Belfast premises.

Batyre have a retail counter on site but this accounts for only around 10 per cent of their business, the other 90 per cent generally divided between tyre and exhaust fitters, auto electricians and motor factors. They are the Northern Ireland stockists for Global Yuasa but also stock specialist brands Varta, Odyssey batteries which are designed for motor sport applications and Unibat motorcycle batteries. Batyre also stock Crown deep cycle special batteries for access equipment, traffic light systems, off grid solar plus marine applications.

For hire companies and the use of the correct batteries in these applications is essential as the weight of the battery is also used as ballast for the lift. We also stock Haze Agm/Gel batteries for anything from a small alarm panel to a large electric vehicle such as a golf cart.

The company is part of the Irish based Granning Group based in Naas that supply a vast array of spares to the heavy goods industry.

The team at Batyre consists of MD Colin Watterson, sales manager Steven Hanna, general manager Jim Brennan as well as counter/delivery sales William Martin and David McNeill. The company has three vans on the road, covering Northern Ireland and the border counties plus courier deliveries to the rest of Ireland. ■ check out the website: www.garagetrader.co.uk

AFTERMARKETGT

LUK

Million reasons to choose LuK… M

ore than one million extra vehicles on the UK and Ireland’s roads are now catered for by the LuK clutch range from Schaeffler Automotive Aftermarket (UK) Ltd. Already during 2015 the company has introduced 33 new products including 18 LuK RepSets, five LuK RepSet Pros, seven Dual Mass Flywheels (DMFs) and three LuK cylinders.

Notable additions include new parts for 4x4s including LuK RepSet Pros for the Ford Kuga I 2.5 4x4, 03/2009-, and the Land Rover Freelander 2.0 D (FA) and 2.2 TD4 4x4, 10/2006-, and a LuK RepSet for the Mitsubishi Outlander I 2.0 4WD, 05/2003-10/2006.

However other vehicle sectors are also provided for with a LuK RepSet being introduced for city-car the Chevrolet Spark (M300) 1.0, 03/2010-, and a DMF for sports car the Porsche 911 (997) 3.8 Carrera S, 06/200812/2011.

Schaeffler Automotive Aftermarket

(UK) Ltd’s Technical Services Manager Malcolm Short said: “As the leading supplier of original equipment clutches we believe it is vital that we provide new products for the widest range of vehicles that are being worked on in independent garage workshops.

“The LuK clutch range continues to provide the complete clutch solution for millions of vehicles on the UK and Ireland’s roads and is the most comprehensive available in the automotive aftermarket.

“We will continue to add to the LuK range throughout 2015 to ensure we remain the first choice for UK and Irish distributors and their independent garage customers.”

LuK recommends that customers consult the online catalogue at www.schaeffler-aftermarket. co.uk for more information about exact applications for these new additions.

In addition to LuK clutch products, Schaeffler Automotive

check out the website: www.garagetrader.co.uk

Aftermarket (UK) Ltd also supplies INA tensioners and FAG wheel bearings to the independent aftermarket, with all brands backed by technical support and repair installation tips

through its industry leading internet site RepXpert (www.RepXpert.co.uk) and a technical hotline; UK Tel: 08457 001100, Ireland Tel: +44 (0)1432 264264. ■

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AFTERMARKET

MAHLE

MAHLE Aftermarket launches service unit for latest AC systems

MAHLE Aftermarket expands UK warehouse to meet rising demand

Breathe new life into HVAC systems

A

lmost all passenger cars, vans and most heavy commercial vehicles are now fitted with a cabin filter as original equipment (OE).

These filters, which are a vital element within the overall heating, ventilation and air conditioning (HVAC) system, are constructed with a layer of special active carbon, sandwiched between two fleece layers.

Without this protection, drivers would be subjected to concentrations of pollen and traffic pollution six-times greater than at the roadside. This is mainly due to the so-called tunnel effect, whereby the exhaust fumes of vehicles in front are directly drawn into the passenger compartment, along with other irritant gases like ozone, as well as toxic gases such as fertilisers and diesel particulates.

Unpleasant gaseous smells are deposited in the carbon pores, which

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are interconnected like a sponge.

Because they work hard, cabin filters need replacing at least every 9,000 miles, as stipulated by the vehicle manufacturers. When replacement is due, it is also possible for workshops to upgrade older vehicles still fitted with more basic pollen filters to carbon-activated cabin filters, as they are made to exactly the same dimensions as the original parts.

Workshops should check the HVAC system for leaks, top it up or replace the refrigerant if needed and of course, change the cabin air filter.

In addition to its OE quality filters, MAHLE Aftermarket also provides the workshop equipment for the HVAC check, with HVAC service units for the refrigerant R-1234yf and R-134a.

The MAHLE ArcticPro 200yf service unit is specifically designed for vehicles with air conditioning systems using the new environmentally

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friendlier R1234yf refrigerant and satisfies the most stringent safety and environmental standards, plus all requirements stipulated in the VDA specifications issued by German original equipment (OE) manufacturers. Features include refrigerant identification via an external mobile analysis unit and fully automated or freely programmable operations.

The move to increase its influence in the HVAC sector follows MAHLE’s acquisition of the Behr Group, a leading manufacturer of OE automotive air conditioning and engine cooling systems. ■

ew parts processing resources at MAHLE Aftermarket’s UK headquarters to handle strong demand for its ever increasing product portfolio are now fully operational.

A 350sqm extension to its existing 70,000sqm warehouse in Bilston, West Midlands has enabled the UK subsidiary of the German MAHLE Group to create no less than 1,300 new locations to provide more space for its core automotive filtration range as well as new product offerings such as replacement turbochargers, electronic thermostats and HVAC service equipment. ■

check out the website: www.garagetrader.co.uk

REFINISHGT

STANDOX

Standox offers practical tips on staying healthy in the bodyshop

T

hanks to the international VOC directive, many potentially harmful substances have either been completely eliminated from modern paint products or have dramatically diminished.

Nonetheless, personal protective equipment is mandatory for all paintwork. In fact, wearing it should be a matter of course in the interest of health as it offers protection against harmful substances entering the body via the airways, skin or eyes. Kevin Welling, Training Academy Manager for Axalta Coatings Systems in the UK and Ireland, offers a few tips.

Tip 1: Be aware of the chemicals.

Even experienced professional refinishers frequently underestimate the health risks associated with the use of paint products. Many may even still remember the days when wearing protective equipment in the spray booth was not strictly enforced. But refinishers should be aware that they are handling chemical substances that shouldn’t really come into contact with the body. Don’t take these health risks lightly.

Tip 2: Always wear the recommended, complete equipment.

Personal protection equipment - overalls, gloves, safety glasses, safety boots

check out the website: www.garagetrader.co.uk

and respiratory protection - offers protection against particles, organic gases and fumes during the preparation and finishing phases, while mixing and, of course, while painting.

Tip 3: Protection starts outside the spraybooth.

Many refinishers associate health hazards with work in the spray booth, which is understandable, but wrong. Refinishers should protect themselves even during the preparation phase and it is especially important to wear appropriate respiratory protection when sanding, to stop the inhalation of microscopic dust particles which are created during the process. Respiratory protection is also recommended when mixing paint.

Tip 4: Protective face masks offer the best protection.

Respiratory protection is of particular importance for refinishers, so for work in the spray booth, Standox recommends face masks that cover the entire face and are force-ventilated.

Tip 5: Make sure equipment is in perfect condition.

As soon as any damage, such as holes or defective fastenings, are noticed, repair or fully replace damaged or worn parts. Activated carbon filters must be changed regularly. It is also important to be careful when storing personal protective equipment.

Tip 6: Set an example.

Set an example for safety at work and raise awareness among colleagues.

Nothing leads to dangerous negligence more quickly than a colleague who does not adhere to the rules. That is why it should be common practice in every bodyshop to discuss safety at work at regular intervals and to systematically prevent violations of the safety rules. ■

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GT

TECHNICAL TIPS

Dayco Kit KTB339

Ducato/Daily 2.3-Litre Diesel Timing Belt Kit Installation T

he 2.3-litre diesel engine used in the popular Fiat Ducato since 2002 and the equivalent Daily produced by Iveco from 1999, is fitted with a Dayco High Tenacity (HT) or ‘white’ timing belt as the original equipment component.

As replacing the belt also requires the auxiliary drive system to be removed, Dayco recommend that all the systems’ components timing drive and auxiliary drive - be replaced at the same time.

This step-by-step technical guide will help technicians through the process, to avoid complications and ensure a first-rate job.

As with all primary drive system jobs, the work should be undertaken when the engine is cold, so ideally the vehicle will not have been run for at least four hours.

From under the vehicle, remove the case to expose the air conditioning compressor and outer auxiliary belt, followed by the cowling under the right-hand wing to gain access to and remove the belt.

By using a spanner on the automatic tensioner to reduce the tension on the inner auxiliary belt (figure 1), remove the belt, then the tensioner and the idler, followed by the crankshaft pulley, which is secured by four bolts.

Remove the valve cover on top of the engine and, in order to move them out of the way, detach the coolant and steering fluid reservoirs from the bracket and then remove the bracket to access the top engine mount. Suitably support the engine from below and remove the top mount and then the plastic timing belt cover to expose the timing drive system.

To aid the removal of the existing timing belt, remove the front right headlamp unit and then insert the crankshaft timing tool into the hole adjacent to the crankshaft pulley (figure 2) and the two camshaft timing tools through the holes in the top of the valve cover. Secure the camshaft pulley with the appropriate tool and slacken the pulley bolt, which while remaining centred should allow the pulley to rotate on the camshaft end.

Slacken the tensioner bolt and remove the belt, followed by the tensioner and the toothed idler. Replace the old toothed idler with the new one in the Dayco KTB339 kit and tighten the bolt to 35Nm of torque, then install, but do not tighten, the new tensioner.

Secure the camshaft pulley with a 5mm Ø pin and fit the new HT belt with the timing mark on its back aligned to the timing mark on the camshaft pulley and following the direction of rotation arrows, leaving the slack side of the belt facing the tensioner. Then remove the camshaft pin and using an Allen key, rotate the tensioner so that the small red dot is in the position shown (figure 3) and temporarily fasten the tensioner.

Again using the appropriate tool, tighten the camshaft pulley to 90Nm of torque and then remove the crankshaft and camshaft timing tools and rotate the engine eight complete rotations and reinsert the timing tools.

Rotate the tensioner so that the small red dot is positioned in the secondary position (figure 4) and tighten the fastening bolt to 35Nm of torque. Remove the timing tools, rotate the engine another two complete rotations and check that the timing tools can be reinserted, which will ensure that the valve timing is correct. Naturally repeat the process should the tools fail to locate correctly.

Once the correct timing has been achieved, remove the timing tools and reassemble the components. Replace the auxiliary belt crankshaft pulley (Dayco DPV1031), idler (Dayco AVP1074) and tensioner (Dayco APV1075), plus the two auxiliary belts (Dayco 7PK1076 and 4PK903EE) and reassemble the remaining components.

For more information regarding the OEM quality power transmission products in the Dayco range, please email: HYPERLINK “mailto:info. uk@dayco.com” info.uk@dayco.com or visit: HYPERLINK “http://www. dayco.com” www.dayco.com 30 - garageTRADER

check out the website: www.garagetrader.co.uk

TECHNICAL TIPSGT

Dayco

Dayco WebCatalogue F

ollowing a coordinated plan to communicate with those important professionals installing its high quality products, Dayco, the world’s largest timing belt manufacturer, is using the latest technology as the means to provide them with the information they need, including an updated WebCatalogue portal.

Naturally, with a product group as critical to the health of the engine as power transmission, the quality of the components is paramount, which is a given with Dayco, as there is no distinction between the products it manufactures for original equipment (OE) or aftermarket supply.

However, alongside this quality assurance Dayco is also committed to empower technicians with practical and helpful information to help make the sometimes complicated process of installing its replacement components as straightforward and trouble free as possible.

Generally this information is

supplied via its technical bulletin information, which is available through the Dayco website www.dayco.com alongside the WebCatalogue, which features a host of additional information from drive layouts and service details to comprehensive product application and cross-reference data. In fact everything to provide factors and technicians with the ‘real world’ information they need to ensure they carry out a first rate belt and component installation.

As the use of smartphones and tablets is becoming evermore commonplace, Dayco has witnessed a distinct increase in the use of this more efficient and faster way to access the information held within its electronic parts catalogue.

Redesigned to make searching its data both simpler and faster, the benefits of the newly reformatted product catalogue are particularly notable on a smartphone, where the multiple search and specific garage reference information functions are easy to use and the

check out the website: www.garagetrader.co.uk

results clearly displayed.

Even more technical information is available through the garage area of the website and Dayco recommend that workshops sign up to www.daycogarage. com which is a free service and where they can find, among other resources, technical information specific to vehicle applications, general product focused service information, drive system

layouts and Dayco’s electronic catalogue. Those that sign up will then also receive email updates when any new technical information is issued and for newto-range additions.

For more information regarding the OEM quality power transmission products in the Dayco range, please email: info. uk@dayco.com or visit: www.dayco.com. ■

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TECHNICAL TIPS

DIAGNOSTICS

Electric Power Steering - Part Two: Communication, Diagnostic Data and Trouble Codes

By Jim Gilmour, Blue Print Technical Consultant

I

n the last edition of Garage Trader Magazine we looked at the construction and operation of the Hyundai i30 electric power steering unit. This time we look at the communication between the EPS unit and the rest of the vehicle, the safety features built in to the system to protect the driver in the event of an electrical failure and the diagnostic data and trouble codes (DTCs) generated when a fault occurs.

CAN Bus Electric power steering opens up all sorts of possibilities from speed sensitivity to self-parking and driving.

The Hyundai has three features which use information from the CAN Bus system: • Speed Related Assistance – As the vehicle speed increases, the amount of motor assistance is reduced.

• Active Return – Below 40kmh (25mph) the system will assist the return to the Actual Steering Position (ASP).

• Yaw Dampening – This is a function of the stability programme.

Information about excessive understeer or oversteer will affect the amount of assistance if the steering is turned in a direction which will exacerbate excessive yaw – effectively telling you off!

The System is on the CAN Bus and receives the following messages: • Engine status; running /not running.

• Vehicle speed.

The unit also outputs: • Steering angle position.

• Steering angle rate of turn.

This information is used by the stability programme.

Live Data The G-Scan and G-Scan2 are OEM level diagnostic equipment for both Hyundai and Kia and as you would expect, the live data available from the system is extensive. Most of it is self explanatory but some of it may require some additional explanation.

Calibrated steering angle offset This is the difference between the set Actual Steering Position and the centre position as calculated by comparing wheel speed. Offsets up to 5° are acceptable; larger offsets indicate the need for recalibration.

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Percentage of de-rating If the temperature of the ECU rises above 85°C the motor current is derated. It is a bit of a misnomer. What this actually means is 100% de-rating indicates normal function and will give a maximum current of 78A. Maximum de-rating is 40% which reduces maximum current to 31A, thus limiting the assistance and load on the MDPS unit.

Safety If the steering fails the steering can still be turned but only with great effort, so a failure of the system would be very disconcerting for the driver.

Total failures can be caused by a failure of the motor, its sensors or a loss of battery power.

The system has only 5 connections: • A permanent battery positive.

• A permanent battery negative.

• An ignition feed for sensing the ignition status.

• CAN High.

• CAN Low.

light will not illuminate for safety reasons until the start of the next drive cycle.

If the CAN system fails whilst driving then the system will continue to operate and the EPS light will illuminate. The system will continue to assist for 1 minute when the ignition is switched off, and if the ignition is switched on and no CAN signal is available, the system will operate with the engine running or not.

What goes wrong?

The system can generate 32 different DTCs but they can be grouped into types.

Transient faults can occur during operation such as: • C1261 – ASP not calibrated: This can happen if the battery voltage drops too low during operation or if

the battery is disconnected while the ignition is on.

• C1603 – Derating (EPS Thermal Protection): Commonly reported by drivers as derating can cause an alarming reduction in assistance.

• C1653/4 – Voltage too high/ too low: Can be caused by low voltage in the battery or jump starting from another vehicle.

Faults of a more terminal nature include: • C2400 - Motor failure: The system will have detected open or short circuits in the motor windings or a failure of the speed and position sensors.

• C1290 - Torque sensor failure: This fault could be either an electrical failure or a failure of the optical system. ■

Operation The failsafe relay and motor relay are energised when the ignition is turned on (the ignition is not the source for powering the system it is only a signal). This gives motor assist, and assistance will continue until all three following conditions are met: • The ignition feed is off.

• The CAN system indicates the vehicle speed is less than 3Kmh. • The CAN system indicates the engine speed is less than 500Rpm. These conditions indicate that the vehicle has stopped and the ignition has been turned off so it is safe to shut-down.

Situations which do not meet these conditions are: • Loss of CAN signal whilst driving.

• Loss of ignition signal whilst driving.

• Loss of both CAN and ignition signal whilst driving.

Under all these circumstances, the system will continue to operate.

The system has to be tolerant of faults in the electrical system. If the ignition feed is lost and the vehicle speed is greater than 3Kmh or the engine speed is greater than 500Rpm for 4 seconds or more after the ignition is off then the system will continue to operate. The EPS warning check out the website: www.garagetrader.co.uk

REFINISHGT

PPG, HMG, MIRKA

PPG and Dublin Institute of Technology announce new training partnership P

PG Refinish Ireland and Dublin Institute of Technology have recently launched a new partnership designed to deliver unique bodyshop training initiatives to the Irish crash repair industry.

The new partnership was announced recently at the Dublin Institute of Technology (DIT) to an audience of representatives from across the industry including repairers, insurers, motor manufacturers and academia. The partnership between PPG and DIT has been designed to establish a range of new bodyshop training courses; underpinned by the benefit of shared best practice through a collaborative approach between paint manufacturer and training provider.

John McGowan Business Manager of PPG Refinish Ireland presented PPG’s training credentials at a launch event highlighting that PPG have training centres in 65 countries globally. He pointed out that many paint companies supplying the refinish business don’t supply motor manufacturer’s production lines whereas PPG are leaders in this

respect.

John McGowan commented on the new partnership with DIT; “Our close ties to the manufacturing business means we are at the forefront of technology and innovation so we can quickly respond and develop repair products, processes and techniques.

“We firmly believe that there is a need for a training initiative in Ireland that will help the industry recruit the right sort of talent to ensure its future and we are proud to be sponsoring DIT in this respect.

Good things always happen when leading teaching institutions link with industry leaders so we are proud to be working with Dublin Institute of Technology ” Professor Gerry Farrell, Director and Dean, College of Engineering and Built Environment, commented that, “The DIT-PPG Partnership Agreement is an excellent example of higher education and industry working together and very much in keeping with DIT’s plans to become Ireland’s first Technological University”.

Further to the sharing of PPG’s

John McGowan Business Manager of PPG Refinish Ireland signing the deal along with Professor Gerald Farrell, Director and Dean of Dublin Institute of Technology.

training and repair process expertise to DIT, PPG paint systems and colour tools will also be used at the Dublin Institute of Technology giving training delegates access to the latest innovations in the market.

Declan Allen, Head of Transport Engineering at DIT adds “We are very excited with the potential offered by the PPG and DIT partnership arrangement. Both PPG and DIT are committed to innovation, education,

training and excellence. The newly announced PPG/DIT partnership will assist in ensuring the Irish vehicle body repair industry is well placed to face future challenges and exciting opportunities”.

Dublin Institute of Technology has been an integral part of the Irish Higher Education system for more than a century. DIT is now one of Ireland’s largest and most innovative university-level institutions. ■

Conor McHugh joins HMG

Q.Silver Away

B

M

elfast based HMG Powder Coatings Ltd has recently recruited Conor McHugh as a Sales Representative to bolster the expanding team in the Republic of Ireland.

With a wealth of experience in the paint, powder and coatings market, Conor will bring professional and knowledgeable onsite support to customers from across the region.

HMG Powder Coatings Ltd manufactures and distributes its powder coatings paint across the UK, Ireland and Europe, and Technical Director, Denis Corry, is confident that the business will continue to grow across these markets.

“2015 is promising to be a really exciting year for HMG Powder Coatings Ltd. With our vast portfolio of high quality powder products, eye-catching range of speciality finishes and sophisticated manufacturing site based in Belfast, we believe we are in a position to provide our Europe-wide customer base with first rate products and service. Conor will be an invaluable addition to our team and will allow us to provide a hands-on, direct sales service to all our customers in Ireland.”

Conor has 23 years’ experience in the coatings and contracting industry, managing sales and operations at Tikkurila Coatings Ireland and Complete Coatings Services in Cork, and brings a wealth of sales experience to this role. His career has seen him establish and manage supply contracts with global, OEM clients and Conor believes he will bring a unique level of expertise to satisfying customer demands in Ireland. ■

check out the website: www.garagetrader.co.uk

irka UK is launching a new premium ceramic abrasive designed to achieve faster and efficient sanding in a variety of heavy industrial sectors including automotive refinishing, vehicle manufacturing, wood and composites processing.

Q.Silver Ace features ceramic grains that deliver a process resulting in faster and efficient stock removal, especially when sanding tougher applications. The abrasive is fully resin bonded which provides good grip adhesion to the backing, making it more effective and increasing the product’s lifespan. It also has a highly visible Mirka branded print pattern on the reverse side making it much more user friendly. Q.Silver Ace has a grit range of P80-P800.

Craig Daycock, managing director of Mirka UK, says, “We identified that our customers are working on more and more challenging surfaces during the panel preparation process. To help we have developed Q.Silver Ace as a robust abrasive with all the benefits of dust-free sanding Mirka has become known for.” ■

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TRAINING

APPRENTICESHIP

Bought Apprentice or Leased Trainee?

I

t’s time to change your car – do you buy a new one or choose a lease?

There are advantages to buying a vehicle outright – it’s yours, you can customise it to your own needs or designs, you can keep it for as long as you want provided it still performs for you. Leasing may seem attractive – change your vehicle regularly, reduces your maintenance costs and the cost is the same every month with all kinds of companies offering you deals.

Unfortunately if you apply the same criteria to your staff you may not get the same results. The perpetual debate in many employers’ minds is whether or not you should employ an apprentice or take a young person in for a couple of years to ‘try them out’.

At first it may seem like a good deal getting an additional set of hands for nothing but if you take the time to read the small print on this ‘deal’ you may find that there are hidden 34 - garageTRADER

charges or responsibilities that you have to take account of.

To clarify the mystery of apprenticeships, let us be clear on what it is. In Northern Ireland today a young person commencing an apprenticeship must be aged between 16-24 and employed for at least 21 hours weekly in a place of work where they can gain relevant work experience for the qualification they are trying to achieve. For example if a young person is studying for a level 3 qualification in Light Vehicle Maintenance and Repair, a garage that services and maintains cars and is able to diagnose electrical and mechanical faults would be a suitable employer.

The young person must be released from work to be able to attend their off-the-job training at an approved training provider and the employer must have Employer’s Liability insurance to cover their

apprentice at work and a contract of employment. You must pay the apprentice a suitable wage. There is a significant ‘buy-in’ required from your company to employ an apprentice.

If the young person is not employed then they are not classified as an apprentice. They are in training on another government backed skills programme. This may be referred to as a ‘placement’.

These programmes have very strict guidelines on the amount of time that the young person can spend in the working environment and can present problems regarding your insurance as they may be working on customer cars and are not employees, especially if there are complaints.

Quite often young people on placements are aged 16-17 – in the eyes of the law they are still children and as they are not employees,

very strict safeguarding rules regarding bullying, abuse, disclosure of information must be followed to protect your company. Your language, your supervision of the young person and the access that members of the public have to your workplace could all present potential hazards to that young person.

The placement could last for weeks, months or even a year. In this time has the young person developed competence in any mechanical skills under your guidance? Have they been of benefit to your workforce? If there aren’t gains on both sides then why spend the time and money ( time is money) – this is like leasing a car to leave it sitting in the garage. At the end of the placement the young person may return to college, leave you or ask you for a job. As a ‘leaser’ of labour you may send the young person away and request a new one from your local training provider and the process begins all over again.

The lease option may be attractive to many organisations, but you have to accept a regular cycle of getting to know the trainee you are working with and how well (or badly) they will perform. Once you have all the hard work done, it’s time to send them away and start all over again and you don’t get the benefit in labour hours or work carried out by an experienced hand, because you are starting with another rookie.

Employing an apprentice is like buying your car. You can shape the apprentice to your own needs, learn how they will perform under pressure and more importantly still have them working for long after the initial cost is paid. You’ll still have maintenance costs ( wages) but the productivity and revenue you gain from a technician that you grew from the start will vastly outweigh these.

This is not designed to prevent you from providing a training ground for young people in your business or to discourage you from passing on your knowledge, but rather a caveat to ensure you know what you are signing up to. Short term gains can turn out to be long term pains. Investing in an apprentice employee for your business will reap a longer term return than the cheaper leasing option.

For more information on apprenticeships, contact Transport Training Services (NI) Ltd at 028 9082 5653. ■

check out the website: www.garagetrader.co.uk

TRAININGGT

BELFAST MET, AUDI TECHNICIAN

Only the Best at Belfast Met

Ireland’s first female Audi technician

A

Newtownabbey student, Dean Best was recognised for his learning success at Belfast Metropolitan College’s annual Apprenticeship and Training Awards.

The 22 year old student who is currently studying engineering (motor vehicle) at Belfast Met and completing a placement at the Donnelly Group was recognised for his achievements and progress with the Motor Vehicle Award.

The unique event celebrated the achievements of Belfast Met’s learners, staff and partner organisations involved in the delivery of training programmes at the college.

47 successful students, received awards recognising their achievements through their current or recently completed ApprenticeshipsNI, Programme Led Apprenticeship or Training for Success programmes.

The student award categories included the Apprentice Award, Training Award, Work Placement, Essential Skills and Endeavour Award with winners spanning a range of vocational areas such as hospitality, construction, engineering, hairdressing, IT, financial services and motor vehicle.

The winning students demonstrated high levels of achievement, outstanding commitment, dedication to learning and perseverance through challenging circumstances.

The annual awards ceremony also recognised eight partner organisations who have shown a sustained commitment to providing trainee and employment opportunities for Belfast Met learners. The winning organisations were Andrew Mulvenna, AEC Motors, Contract Services, H & J Martin, James Street South, Metalcraft ,The McGrath Group and Ridgeway. ■ Dean Best with instructor Stephen Laughlin

Z

ara Jones, working from Audi Limerick as an apprentice mechanic, is set to become Ireland’s first qualified female Audi Technician.

Zara Jones began her career as an apprentice mechanic at just 17. Now in her third year the 20 year old has completed three car restoration projects, acquired a yellow kickboxing belt and is Audi Limerick’s newest recruit.

Zara is currently undergoing her Audi Factory training and is on track to be Ireland’s only qualified female Audi technician in 2016.

‘We are so excited to have Zara join our team at Audi Limerick, she is a dynamic young professional who has brought a positive energy to our workshop. We anticipate great things for Zara as she progresses through her career, and hope that she will inspire other ladies to follow in her footsteps,’ said Barry Higginbotham, Head of Aftersales at Audi Limerick.

Zara added, ‘Joining Joe Duffy motor group is an amazing opportunity, it’s an honour to be part of such an experienced team.

Barry, Audi Limerick and the extended Joe Duffy group have been so supportive, helping me develop my skills as a technician.’ ■

check out the website: www.garagetrader.co.uk

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TRAINING

RIVERPARK

World Skills Up-Date carry out a fade out repair, refinish a bonnet and apply a design through masking and marking out, polish the bonnet and apply the correct process to refinish a plastic panel, all again within 21 hours.

Throughout the whole 3 days Rebecca took control of her game, she out-performed her two opponents in every task and achieved a clear win by over 20 marks. This means she is now in “Team UK” for World Skills Brazil August 2015.

SkillAuto Up-Date

Joe Gillan from Karkraft with the new daylight range

J

ames Crawford and Rebecca Wilson recently competed in “Team Selection” at EMTEC College outside Nottingham earlier in May 2015. These were 3 day skills competitions designed to test these young apprentices to the limit.

James Crawford James was tasked to place a damaged body shell to a Car-OLiner jig, pull and repair one chassis leg, cut out and replace a forward chassis leg, replace the other chassis leg complete, remove and replace

John McGowan of PPG with the new NEXA Paint System at Riverpark

a quarter panel, carry out a metal finish to a severely damaged quarter panel and repair 4 hail damage dents to a bonnet. All this to a high quality standard and within 21hours.

James had a brilliant competition and was neck and neck with the other competitor for two out of three of the days, unfortunately the other competitor got the edge and beat James by just 9 marks. Both competitors were very supportive of each other and James congratulated his opponent on his achievement. When the scores were added up we found out that he had actually beaten Matthew Quinn’s mark in 2013 at this stage, Matthew went on to win a Bronze medal at World Skills Germany 2013.

Rebecca Wilson Rebecca was tasked to carry out a colour identification, refinish a wing using a wet on wet process, refinish a new door to two different colours, Rebecca Wilson

In May this year five Refinish apprentices from Riverpark travelled to 3M’s training facility outside Birmingham to compete in this year’s regional heats of SkillAuto. They were Jonathan McNorter (Nigel Whann ARC), Tyler McCrum (Gary Strain Body Repairs), Josh Alexander (Howell ARC), Mark Hughes (Wrights ARC Mallusk) and Stephen He (DA Stewart ARC).

Jonathan McNorter was pronounced the winner of this heat and will also be representing Riverpark Training at the SkillAuto finals in the NEC Birmingham in November this year.

The 4th June also saw the regional heat of the panel section of SkillAuto, this time it was held at Eye Box in Coventry and attending from Riverpark Training were; Andrew Gault (Glen Allen Body Repair), Andrew Spiers (Wrights ARC Mallusk) and Andrew McClure (Wrights ARC Dundonald).

Andrew Gault was pronounced the winner with Andrew McClure achieving 3rd place. Andrew Spiers achieved 4th position and it has now been confirmed that he has achieved enough points to also gain a place in the final. This also means that all three will be attending the finals in the NEC Birmingham in November.

Riverpark Training Employers night

Rebecca Wilson

36 - garageTRADER

28th May 2015 saw yet another very successful employers’ evening.

This was run again in conjunction with Karkraft and proved to have a steady stream of attendances.

Demonstrations were provided by Joe Gillan on the new day light range.

Charlie Busby (Managing Director of Car-O-Liner UK) provided an

check out the website: www.garagetrader.co.uk

TRAININGGT

RIVERPARK

insight into their new “Point X a truly amazing measuring tool, which will be of interest to panel technicians and estimators alike. SATA provided support on their new spray gun range and PPG provided demonstrations on their new fast lacquer and UV range.

This was also a great opportunity

to showcase our new commitment to NEXA paint systems as Riverpark Training will now become their training facility for the north of Ireland. This has seen a major improvement of the current paint facilities that will see our apprentices being trained on grade “A” products. ■

James Crawford

www.riverparktraining.com Riverpark Training and Development Ltd Unit 1, Riverpark, Blackwater Road, Mallusk, Co. Antrim

NOW ACCEPTING APPRENTICE APPLICATIONS

check out the website: www.garagetrader.co.uk

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t•

t • inthe sea d

ersseat • in riv

Graham Chambers

inthedrive rs

DRIVERSSEAT e edriv rssea th

GT

In this edition we talk to

Graham Chambers

Philip Petersen, Service Manager, Suzuki, Bangor

Graham Chambers (centre) receiving the Suzuki GB Aftersales Manager of the Year Award from Nobuo Suyama, Suzuki GB Managing Director and Denis Houston, Director of Aftersales, Suzuki GB

G

raham Chambers from Philip Petersen Suzuki in Bangor recently won the Suzuki GB Aftersales Manager of the Year award.

Graham was announced the winner at this year’s Suzuki Skills Awards at a recent gala dinner and the annual event is the culmination of a contest which is part of the vehicle manufacturer’s distance learning programme. The initiative has been designed to enhance the skills of individuals within the dealer network, thereby ensuring that work is of the best quality, and that Suzuki customers nationwide always receive the best standard of service.

Over 450 contestants took part and the top prizes were presented

by Nobuo Suyama, Suzuki GB’s Managing Director, and Denis Houston, Director of Aftersales.

The finalists successfully answered a set of demanding questions and projects throughout the four month elimination rounds. Amongst the highest scoring candidates from each region of the UK, they then 38 - garageTRADER

undertook a series of gruelling tests on the day of the prize giving which saw them emerge triumphant. All finalists in each of the categories were rewarded with a PalmerSport driving experience at the Bedford Autodrome, whilst the three winners also received a 32 Gigabyte Apple iPad Mini tablet.

Denis Houston, Director of Aftersales, Suzuki GB PLC, added: “We would like to congratulate all of the winners on a well-deserved achievement and thank them for their exceptional dedication and hard work which they have demonstrated over the past few months. They are excellent ambassadors for the brand and great role models for their colleagues going forward.”

Tell us about your career so far?

It all started with Avis Rent-ACar in Belfast City Airport 17 years ago. I then moved on to Isaac Agnew VW as a Service Advisor and progressed

What is the most difficult aspect of your job?

to Service Manager with Philip Petersen Suzuki.

Did you plan to get involved in this industry?

Continuing to meet and exceed an ever increasing customer service expectation.

Not initially but I’ve always been interested in cars and enjoy customer service so it seemed to be a logical career path.

What is your most effective or personal asset?

My interpersonal skills with regards to

What was your biggest disappointment?

both staff and customers

Not fulfilling my childhood dream of becoming a fighter pilot.

What was the best piece of advice you ever received?

You’ve won the lottery.

What car would you rush out and buy?

A Jaguar F Type R.

How do you relax?

When dealing with a disgruntled

Motorsport photography and indoor

customer empathy is always better

rowing.

than sympathy.

Whom do you most admire?

Tell us something surprising about yourself...

My parents for always helping and

I have a sub 3 hour time for rowing a

supporting me in my life choices.

marathon on a Concept2 rower. check out the website: www.garagetrader.co.uk

■

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www.garagetrader.co.uk

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