The key benefit is an optimised throughput time, which is an essential competitive factor in industrial prod
The basic work covers e.g. a field check, choosing of the surface coating systems and -methods, logistics planning and inspections.
© Jouni Porsanger
The new Engineering division has a sensitive ear for customer expectations FSP has established a new Engineering division to provide expert and inspection services because of the tempting market views. The purpose is to respond to the inter-company development need and growing customer demand both on the domestic and the international market.
As one example Kinnunen brings out expert services concentrating on environmental methods and standards, which he strongly believes to grow rapidly. It has been a trend for a long time now, that new surface coating methods produce less and less evaporating organic hydrocarbon.
I
Closer to the customer ”We are taking a step with our strategy to get even closer to the customer and develop our network. We are waiting for encouraging results e.g. from Frosioinspections and other auditing services, in which we have succeeded excellently both on the domestic and on the international market like in Indonesia and China,” continues Kinnunen. He profiles as typical customers in practice all metal, and engineering shop branch companies, who want to concentrate on their own core expertise, raise productivity and decrease total expenses. The basic work covers e.g. a field check, choosing of the surface coating systems and methods, logistics planning and inspections. ”We inspect e.g. the whole quality production ability of the surface coating chain and explain to the customer the authorities’ requirements and standards,” clarifies Kinnunen. The services of the Engineering division can be ordered from FSP as needed. ■
t's a question of a remarkable debut, because nowhere in Finland has similar surface coating service been available to such an extent nationwide. As the biggest operator in the field FSP offers the services of the division everywhere in Finland and even abroad if needed. The aim is to transfer the provision of services closer to the customers, whose expectations FSP intends to listen to with an even more sensitive ear. FSP’s strategic objectives, which focus on continuously developing new ways to operate and renewing the surface coating methods currently in use, are the starting point. The increasing environmental requirements ”The results of our survey support the start of the new Engineering division, because customers want a companion with high level knowledge and know-how about quality and environmental systems. The key benefit will soon be an optimised throughput time, which is an essential competitive factor in industrial production,” crystallises Jukka Kinnunen, the technology manager of the FSP Engineering division. SURFACE 6