Pre-Teller Certification (30 Hrs)
Pre-Teller Certification is designed to assist individuals who would like to enter the banking industry. This class provides entry-level skill awareness and development, computer skills training, baking terminology, customer service skills, career exploration, employment document creation and strategies for job seeking and retention. If you are interested in a career in banking, come and learn from those who are actually in the banking field. This class is the perfect place to start! *Class fee may be waived if financial eligibility requirements are met (unemployed, underemployed, received notice of a layoff). Course Code: HRD 3004 06P Date: February 4-March 6 M,W Course Time: 6:15pm-9:15pm Location: Cleveland Center Room: 8 Registration: $120 Book: None Instructor: Ellis Course Code: HRD 3004 08P Date: April 15-May 15 M,W Course Time: 6:00-9:00 pm Location: JCC/ Elsee Building Room: A115 Registration: $120 Book: None Instructor: Ellis
Pathways to Customer Service (30 Hrs)
This 30 hour course is specifically for those who are seeking employment in fields which require customer contact. Learn how to answer customer questions, establish credibility and trust, handle complaints, stay customerfocus and understand customer behaviors. A Customer Service Certificate can help you stay one step above your competition in applying for entry-level jobs in retail services, hotel hospitality, food service operations, hospital patient relation, financial institutions and various call centers. *Class fee may be waived if financial eligibility requirements are met (unemployed, underemployed, received notice of a layoff).
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Course Code: HRD 3004 07P Date: March 19-April 18 T, TH Course Time: 6:00-9:00pm Location: JCC/ Elsee Building Room: A115 Registration: $120 Book: None Instructor: Astoske
CAREER READINESS CERTIFICATION
What is the CRC? The Career Readiness Certificate is a portable credential that promotes career development and skill attainment for the individual, and confirms to employers that an individual possesses basic workplace skills in reading, applied math, and locating information – essential skills required by the vast majority of jobs today. To learn more go to http://www.act.org/products/ workforce-act-national-career-readiness-certificate/ . Career Readiness Certificate Levels and Employability: Bronze - Core employability skills for approximately 30% of all jobs Silver - Core employability skills for approximately 65% of all jobs Gold - Core employability skills for approximately 90% of all jobs North Carolina’s Career Readiness Certificate proves to employers that you have the skills to do the job, and you will need the skills. Getting these skills is very simple. Once you have the skills, you can get your Career Readiness Certificate, which employers nationwide recognize as proof of your skills.
PROFESSIONAL DEVELOPMENT COURSES