Page 20—2012-2013 Fountain Hills Community Guide
Utilities Fountain Hills homeowners are served by a variety of public and private utilities, providing the basic necessities of daily living along with other modern-day services of the 21st century.
Electricity
Salt River Project is the electricity provider in Fountain Hills and surrounding areas. Prospective and current SRP customers may call (602) 236-8888 for information about electricity turn on, rates, deposits, etc. There are different classifications of service and related charges that can be explained in full by a SRP customer service representative. Complete information, including activation and bill paying, is available online at www.srpnet.com. SRP’s customer information center, (602) 236-8888, is open from 7 a.m. to 7 p.m. Monday through Friday. An SRP pay center is located in the Fry’s Food Store (Shea Blvd. and Eagle Mountain).
Natural Gas
Portions of Fountain Hills receive natural gas services from Southwest Gas Corporation. Customer service information concerning connections and billing can be obtained by calling (877) 860-6020. The customer service line operates 9 a.m. to 5 p.m. MST Monday through Friday. Citizens can report gas odor or damage to natural gas facilities by calling (800) 5284277. Blue Stake information to locate gas lines before digging is available by calling (800) 782-5348 at least two working days prior to excavation. Additional information is available at www.swgas.com.
Water
Chaparral City Water Company provides water service. CCWC is a subsidiary of Canada-based EPCOR Utilities as of June 1, 2011. The Arizona Corporation Commission governs all water rates for the company while the Arizona Department of Environmental Quality regulates water quality. CCWC obtains its water from two sources: Central Arizona Project (CAP) and underground wells. CAP is a federal reclamation project that brings Colorado River water into the Phoenix and Tucson metro areas through a canal system. The administrative offices and maintenance warehouse for the water utility are located at 12021 N. Panorama Drive in Fountain Hills. The customer line is 1-877-669-3434 and the local number is (480) 837-9522. Other information is available at www.epcor.ca.
Sewage
The Fountain Hills Sanitary District, a government entity separate from the Town of Fountain Hills, is responsible for the collection, treatment and disposal of sewage wastewater. The special district is governed by an elected five-man
Fountain Hills residents are served by a variety of public and private utilities, providing the basic necessities of daily living. board and funded through various hook-up, connection and user fees as well as property taxes and is operated on a day-to-day basis by a manager and other employees. An underground system of piping and pump stations carry sewage to the wastewater treatment plant near Saguaro and Grande boulevards where it is treated. The district has a recharge and recovery effluent disposal program that includes a series of underground wells an advanced water treatment facility along Kiwanis Drive. The recharge and recovery system further treats and filters effluent and then injects the water into the underground aquifer, where the excess water is stored and later reused for irrigation. The district’s office and treatment plant are located at 16941 E. Pepperwood Circle; office is open weekdays from 7 a.m. to 5 p.m. The telephone number during the week, as well as after hours and emergency, is (480) 837-9444.
Telephone, Television, Internet
Several major providers in Fountain Hills offer telephone, television and Internet services. Bullfrog.com, Verizon Wireless premium retailer, has two stores in Fountain Hills: 16605 E. Palisades, No. 114, (480) 837-9400; and 16815 E. Shea Blvd., No. 112, (480) 816-1511. CenturyLink offers services that can be customized for home, business and home office needs such (continued on page 21)