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citizen feedback facilitates citizen enGaGeMent to iMprove service delivery and the use of public funds
The biggest push came when the District
primary goals are to inform citizens that
Governments upheld the significance of
they can be stakeholders in development
this platform by using it as a scoreboard for
and to promote Tingog as a technology
performance review of each department.
tool that will enable them to help local
Samadhan platforms can be accessed at:
governments to better deliver basic social
Koraput
services.
http://koraput.samadhan.org.in/; and
A series of community orientation
VSO India Trust and South Orissa Voluntary
Sehore
actions in the ten pilot barangays in Tabaco
Action (SOVA), along with local media and
http://sehore.samadhan.org.in/
City were held prior to the social contract
civil society networks. To date, Samadhan is emerging as
signing in November. This was designed In the Philippines, the Citizens Feedback
as a capacity-building session led by
a platform for a “single-stop window”
Platform, locally called Tingog 2015, was
PRRM, allowing community members to
for grievance redressal for district
implemented in Tabaco City, Albay and the
understand the LGU’s program for maternal
administrations in both pilot locations. In
Province of Agusan Del Sur. The Tingog
and child health (MdGs 4 and 5), and
Sehore as well as Koraput, the government
campaign managed to bring together all
the community’s corresponding rights
is using the data from Samadhan for its
of the country’s three telecommunications
and responsibilities in service delivery.
internal planning and monitoring on a
companies to collaborate and provide
In addition to the orientation sessions,
regular basis. Greater integration with the
one common short code (2015) to use
ten community leaders were selected
government has led to a high resolution
for the SMS at a reduced tariff of P1.00
per barangay to comprise a core group
rate and an increase in the volume of
per SMS, as opposed to the regular
that will take the lead mainly in mobilizing
complaints. Community mobilization and
rate of P2.50. This is the first of its kind
communities to use Tingog. These core
empowerment is leading to increased
in the telecommunications industry
group leaders also underwent a series
awareness among citizens of their basic
and was made possible by forging a
of planning sessions allowing them to
entitlements and increasing government
strong partnership with the National
develop community mobilization plans.
accountability in public service delivery.
Telecommunications Commission
For the Inception Phase of Agusan Del
Recently, using participatory feedback
that oversees the telecommunications
Sur, a local CSO (People Power Volunteers
methods with the NGO partners as
industry. In addition, all three
for Reform) also conducted secondary
well as the district administration, the
telecommunications companies agreed to
data gathering, key informant interviews
first generation software platform was
waive outbound SMS fees for the duration
(KII) and community mobilization in order
embellished with various interactive and
of the pilot.
to understand the issues that need to be
analytical features to enable richer use.
Tingog is also supported
monitored. In addition, an LGU Toolkit for
Regular training and orientation workshops
by a comprehensive media and
establishing an M&E system in Tingog
are organized for government officials who
communications plan; the lead CSO,
pilots has been developed. The Tingog
are accessing the Samadhan platform
PRRM (Philippines Rural Reconstruction
platforms may be accessed at
to inform their own review mechanism.
Movement); and local partners. Its two
http://www.tingog.ph/.
united nations MillenniuM caMpaiGn 2012 annual report
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