>> SERVICE GUIDE SPECIAL MEALS / Special meals may be requested on all Philippine Airlines international flights to cater to the various dietary requirements of passengers, for reasons of age, health or religion. These include: baby meal, child’s meal, western vegetarian meal, low-fat meal, diabetic meal, fruit meal, gluten restricted meal, moslem meal, asian vegetarian meal, seafood meal, hindu vegetarian meal, kosher meal and low-sodium meal. Please call PAL Reservations at least 24 hours before date of departure to ensure availability. PAL passengers can now compare fares across a seven-day period. Our online booking features a fully automated facility called “Calendar Pricing” that displays the lowest fare available over a seven-day range-three days before and three days after the planned travel date thus allowing travelers to decide quickly when it is most convenient and cheapest to fly. Experience the difference. Book online!For more information, please visit us at www.philippineairlines.com. PAL Mobile connects you to us while you are on the go! Our mobile site, www.philippineairlines. mobi gives you the more flexibility and convenience. With your web-enabled mobile phone, Blackberry or PDA, you can check the latest arrival and departure times, check flight schedules, track your Mabuhay Miles mileage, and know more about our latest news and promos. You can also access important advisories, travel essentials, contact information and a lot more! For more information on how to access the PAL Mobile site, check our FAQ at http://www.philippineairlines.com/faq/pal_mobile. Normal browsing charges apply. Please contact your mobile carrier for details.
Philippine Airlines is pleased to offer you the following services to make your travel experience not only convenient but delightful as well.
NEED TO RECONFIRM / Reconfirmation is not required for all Philippine Airlines flights. However we recommend that when making your reservations, you advise us of your telephone numbers at every stopover along your itinerary. This will allow us to call and advise you of any changes to your flight. AIRPORT CHECK-IN / For your convenience, Philippine Airlines offers the “Early Bird” advance check-in service in select airports, to help you avoid the rush during peak check-in hours. Checkin counters generally close 45 minutes before flight departure. If you check in after the counter closure cut-off time, you may not be accepted for the flight even if you are holding a confirmed booking. Always have your travel documents on hand. As with other airlines, Philippine Airlines may refuse carriage to passengers who lack the necessary travel papers. EXPRESS CHECK-IN COUNTERS / Senior Citizens traveling with up to two (2) traveling companions and passengers with NO CHECK-IN BAGGAGE on PAL flights departing from Manila or Mactan may avail of the express check-in service at designated counters. For more information on restrictions and check-in procedure, log on to www.philippineairlines.com.
AIRPORT LOUNGES / Philippine Airlines has Mabuhay Lounges in Manila (Domestic and International), Cebu (Domestic and International), Davao, Bacolod, Iloilo, General Santos City, San Francisco and Los Angeles. Mabuhay Class passengers, as well as Mabuhay Miles Elite and Premier Elite members, can unwind, dine and freshen up in these lounges before boarding their flight. In other International Stations, PAL has contracted the services of airport lounge operators to offer the same amenities to said passengers. AIRPORT TRANSFER SERVICE IN MANILA / For passengers connecting from a Philippine Airlines flight at the NAIA Centennial Terminal 2, to a code share flight operated by any of its Airline Partners at NAIA Terminal 1 (and vice versa), a complimentary transfer service is available. A shuttle service is also provided to passengers from NAIA Centennial Terminal 2 to NAIA Terminal 3 (and vice versa) for PAL Express flights and code share flight on Air Philippines. This service is subject to certain conditions and qualifications. For more information, please inquire with any of our Transfer service staff at the arrival area.
Philippine Airlines introduces the RHUSH (Rapid Handling of Urgent Shipments) airport-to-airport service, the fastest way to ship cargo domestically or overseas. Enjoy the following advantages with RHUSH: highest priority in cargo, guaranteed space, fast and quick acceptance and release time, and money-back guarantee (conditions apply). But what makes RHUSH the hands-down choice is its guarantee that your cargo is released on the day you expect it. For particulars, please call PAL Cargo Sales and Reservations in Manila at (632) 831 3061 / 853 3062 / 853 3059 / 851 3063 / 879 5879 / 834 0362, or any PAL Office in your area.
>> FLIGHT TRANSFERS IN MANILA STEP-BY-STEP GUIDE FOR FLIGHT TRANSFERS
Philippine Airlines offers worry-free transit procedures for passengers coming from an international flight with an immediate connection to a PAL domestic flight. Upon arrival at the Ninoy Aquino International Airport (NAIA) Centennial Terminal 2 in Manila, all you have to do is clear with Immigration, claim your baggage from the carousel, and proceed to the Special Customs Examination Counter for baggage clearance. You must then return your baggage to the carousel to ensure its loading on your domestic flight. If you’re a passenger onboard a PAL flight from the U.S.A., Canada or Narita and are connecting to Cebu or Davao, you can proceed directly to the PAL Domestic Terminal at NAIA 2 after clearing Immigration. You no longer need to have your baggage cleared in Manila, as the appointed Customs personnel in Cebu or Davao will take care of your baggage clearance. If you still don’t have your boarding pass for your domestic flight, you may proceed to the PAL Transfer Desk at the Arrival Area for assistance. You can then take the escalator or elevator located at the Arrival Lobby to go to the PAL Domestic Terminal. Airport Terminal Fees: Php550 for international departure and Php200 for local departure (paid in Philippine pesos only). Note that a Php200 Security Fee will also be collected by Manila International Airport Authority for international departures. Departing passengers for international destinations are advised to check with airport or tourist information counters (Tel. Nos. 524-1703; 832-2964) for the departure fees which may change without notice.
PAL Passengers from USA, Canada or Narita with connecting flight to Cebu, Davao or Laoag (for check through passengers only): 1. Disembark from plane and go through Immigration check. 2. Proceed to PAL Domestic Terminal (via escalator or elevator at Arrival Lobby). 3. Pay terminal fee of Php200.00 at the Domestic Terminal. 4. Proceed to the assigned gate for your connecting flight. Passengers from any of PAL’s International Flights bound for any PAL domestic station: 1. Disembark from plane and proceed to the 6. Return baggage to the PAL staff at the Transfer Desk to check in for your baggage area for reloading. connecting flight. 7. Proceed to PAL Domestic Terminal (via 2. Go through Immigration check. escalator or elevator at the Arrival Lobby). 3. Proceed to Baggage Claim Area. 8. Pay terminal fee of Php200.00 at the 4. Proceed to the Special Customs Domestic Terminal. Examination Counter for clearance. 9. Proceed to the assigned gate for your connecting flight.
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