Notes from Peter Block’s Flawless Consulting
It is the problem solving, rational, or explicit part of discussion, where you are working on (technical / business problem)
It has to be balanced – 50/50 Keep in mind client feelings. Pay close attention to your own feelings Ask the clients whether they trust you in order to build trust Consultants have a right to their own needs
It eliminates a major cause of confusion, uncertainty, and resulting inefficiency in problem solving. It includes objective and personal data. Organizations seem to work better when people get an opportunity to influence decisions that have a direct impact on their work. People easily commit themselves to things they believe will further their interest.
Chapter 2. Techniques Are Not Enough