Diversity Journal - Sep/Oct 2013 - Women Worth Watching
In this celebratory issue, senior executive women discuss their business and life experiences while giving leadership advice.
速 All Things Diversity & Inclusion SEPT/OCT 2013 $25.00 GLOBAL COMPANIES FOR ADVANCING WOMEN IN LEADERSHIP HISPANIC HERITAGE MONTH p.212 WE NEED YOUR SPARK. Explore your career options with a company that is developing leaders. See how your spark can make a di erence. www.walmartstores.com/careers | PUBLISHER’S COLUMN Isn’t it Great? Participation in this year’s issue has been tremendous. Over 150 senior women executives are featured in our annual Women Worth Watching leadership feature and more than 50 participants in our annual Hispanic Heritage feature. I think it is important to reflect on what this means: there is an overwhelming desire for business people and companies to not only celebrate diversity and inclusion but to share and pay forward to those following in their footsteps. Our sincere congratulations to everyone who participated and supported this issue and their willingness to be publicly acknowledged. What makes these features unique and inspiring is that there is no ranking. The women executives featured in the Women Worth Watching feature were all nominated by their peers at their organizations. All the women prepared a personal essay acknowledging who and what contributed to their success and their universal attitude of helping other women in the pipeline. Leadership by example and teamwork are two of the characteristics that set apart these committed executives. And as you will see, acknowledging the dedication and guidance of parents and mentors is foremost on their list of thank yous. With all the conversation and legislation on immigration, it is heartwarming and inspiring to hear what the participants in our Hispanic Heritage feature say about their attitudes toward fulfilling dreams, hard work, and the respect and priority paid to parents and family. It is also gratifying to know that there are people from all over the world who continue see America as a land of opportunity and a safe and secure place to educate and raise a family. We applaud these willing participants committed to help build a better society, because after all, isn’t that what’s really important? Work has already begun on the November/December issue. In this issue we award to organizations the Diversity Leader Award. This annual award acknowledges and celebrates those organizations that invested their resources to participate in our magazine by selflessly sharing their diversity and inclusion activities and by highlighting employees who are leading by example. The companies who are being awarded the Diversity Leader Award are standouts. Whether sharing their diversity message in an advertisement, Thoughtleader essay, or participation in any of our features, these organizations deserve the kudos and applause for their leadership by example. So, as you turn the page, be prepared to meet some extraordinary people. And be prepared to become acquainted with some of the best organizations that support a diverse and inclusive culture. PDJ All the best, James R. Rector, Publisher and Founder PUBLISHER/CEO/MANAGING EDITOR ® Since 1999 James R. Rector VICE PRESIDENT OF OPERATIONS James Gorman SENIOR EDITOR Grace Austin SENIOR CONTRIBUTING EDITOR April W. Klimley ART DIRECTOR Paul Malanij HUMAN RESOURCES Vicky DePiore EXECUTIVE ASSISTANT Elena Rector INTERN John Malanij LETTERS TO THE EDITOR Profiles in Diversity Journal Gemini Towers #1 • 1991 Crocker Road, Suite 204 • Westlake, OH 44145 Tel: 440.892.0444 • Fax: 440.892.0737 firstname.lastname@example.org SUBSCRIPTIONS Single issue print $5.95 1 year print subscription $24.95 2 year print subscription $44.95 3 year print subscription $59.95 In Canada, add $15 per year for postage. Other foreign orders add $20 per year. U.S. funds only. Subscriptions can be ordered at: www.diversityjournal.com or call customer service at 800.573.2867 Copyright © 2013 Rector Inc. SUBMISSIONS REPRINTS: email@example.com EDITORIAL: firstname.lastname@example.org PHOTOS & ARTWORK: email@example.com September/October 2013 WWW.DIVERSITYJOURNAL.COM 1 September/October 2013 Volume 15 Number 5 ® FEATURES 2014 WOMEN WORTH WATCHING AWARDS 15 COVER STORY In this year’s award issue, women executives speak on their own journeys to leadership and the advice they would give to someone just beginning their careers. They also share their views on the importance of mentors, education, and balancing career and family. Profiles in Diversity Journal congratulates all the companies and women profiled in this year’s issue. HISPANIC HERITAGE MONTH 212 IN EVERY ISSUE 01 | PUBLISHER’S COLUMN 10 | EDITOR’S NOTE 244 | CATALYST With key input in the last presidential election and increased buying power, Hispanic/Latinos are now the largest minority group in the United States and arguably the most dynamic. In honor of National Hispanic Heritage Month, we asked a selection of today’s Hispanic/Latino leaders and executives to elaborate on their identities and experiences as Hispanics/ Latinos in America. 246 | BULLETIN 248 | CORPORATE INDEX 12 TH ANNUAL IN ALPHABETICAL ORDER: 16 | SUSAN ABUNDIS Bank of the West 19 | SUZANNE V. ALWAN Wells Fargo & Co. 22 | JACQUELINE BECERRA Greenberg Traurig LLP 25 | SANDRA BOTCHER Northwestern Mutual 17 | ANITA M. ALLEMAND CVS Caremark 20 | MICHELLE APPEL-KERN Mak & Ger 23 | KATRINA BECKER TD Ameritrade 26 | SUSAN MACKENTY BRADY Linkage 18 | FRANCES ALLEN Denny’s Corporation 21 | GLADYS ATO The National Hispanic University 24 | KATE M. BETSWORTH Union Pacific continued on page 4 2 PROFILES IN DIVERSITY JOURNAL September/October 2013 Gracias a Usted, Hispanics across the country are putting health and wellness at the center of family life. WellPoint is proud of the contributions made by Hispanics across our organization, including those who are members of SOMOS, our Hispanic associate resource group. Their passion and commitment enable us to oﬀer health beneﬁt products designed to meet the needs of our Hispanic customers, members and their families. Together we are working to deliver trusted and caring solutions that make a diﬀerence in people's lives. For more information, visit: www.wellpoint.com ® Registered Trademark, Diversity Inc Media LLC. ® Registered Trademark, WellPoint, Inc. © 2013 WellPoint, Inc. All Rights Reserved. EOE. Inside The Issue 12 TH ® ANNUAL continued from page 2 30 | CHANTAY BRIDGES Clear-Choice Realty & Associates 45 | KRISTEN JONES COLBY Front Burner Restaurants 61 | KIM FEIL OfficeMax 77 | DIANE P. GIULIANI AAI Logistics & Technical Services 31 | KAREN BURNS Sensiba San Filippo LLP 46 | KELLY CONWAY Stryker Corporation 62 | RENEE FIGGE Army & Air Force Exchange Service 78 | MICHELLE GLOECKLER Walmart 32 | ELIZABETH G. BURTON PrimePoint 47 | ELLEN COOPER Lincoln Financial Group 63 | ORA FISHER Latham & Watkins LLP 79 | MIRIAM GONZALEZ Dechert LLP 33 | STEPHANIE BUSH The Hartford 48 | NIKKA COPELAND National Grid 64 | JOY FITZGERALD Rockwell Collins 80 | DONNA GOODRICH BB&T Corporation 34 | ANNE H. CARTER Alliant Energy 49 | ANGELA J. CRAWFORD DLA Piper 65 | LANA FOUNTAIN FLAKES Society of Women Engineers 81 | ANDRA BARMASH GREENE Irell & Manella LLP 35 | KATIE CARTER Hyatt Hotels Corporation 50 | TRACIE CROOK McCarthy Tétrault 66 | ASHBY KENT FOX Burr & Forman LLP 82 | HANNAH GROVE State Street 36 | NANCY M. CARTER Catalyst Inc. 51 | KAREN DANIELS Charter School Business Management Inc. 67 | JACQUIE FREDERICKS CoBank, ACB 83 | FRANCA GUCCIARDI Canadian Merit Scholarship Foundation 37 | FRAN CASHMAN Legg Mason 52 | MARY ANN DENNIS Caesars Entertainment Corporation 68 | SHARON GARAVEL GE Capital 84 | KIM C. HANEMANN PSEG 38 | SONA CHAWLA Walgreens Co. 53 | SAVITRI DIXON-SAXON Walden University 69 | ROSA GARCĺA PINEIRO Alcoa 85 | SHANDON HARBOUR SDA Security 39 | MONA CHITRE The Lifetime Healthcare Companies 54 | JUDY DURKIN Raytheon Company 70 | MARIA GATTI MGM Resorts International 88 | SAMAA A. HARIDI Weil, Gotshal & Manges LLP 40 | BONNIE CIUFFO South Carolina Financial Solutions, LLC 56 | LORI EATON NextGen Information Services, Inc. 71 | HEATHER GENERES Recall Corporation 89 | LADORIS “DOT” G. HARRIS U.S. Department of Energy 74 | STEPHANIE GIAMMARCO BDO USA, LLP 41 | DARLA CLARK Regents Bank 57 | TARA D. ELLIOTT Fish & Richardson 90 | PATTI HARRIS Zetlin & De Chiara LLP 75 | MONICA GIL Nielsen 44 | SHAUNA JOHNSON CLARK Norton Rose Fullbright 60 | HEATHER ENDRESEN Union Bank, N.A. 91 | MARY BETH HOGAN Debevoise & Plimpton LLP 76 | GURWINDER K. GILL William Osler Health System continued on page 6 4 PROFILES IN DIVERSITY JOURNAL September/October 2013 Inside The Issue 12 TH ® ANNUAL continued from page 4 92 | JILL M. HRUBY Sandia National Laboratories 108 | LINDA A. KLEIN Baker, Donelson, Bearman, Caldwell & Berkowitz PC 124 | CATHARINA Y. MIN Reed Smith LLP 141 | FLORA PEREZ Ryder System, Inc. 94 | YIE-HSIN HUNG New York Life 110 | KIM KOOPERSMITH Akin Gump Strauss Hauer & Feld LLP 126 | RIMMA MITELMAN Unilever USA 142 | HILDA PEREZ Brinqa 95 | TIFFANY JANA TMI Consulting Inc 127 | WENDY A. MORRIARTY WellCare Health Plans, Inc. 143 | PATRICIA G. PEREZ Neal, Gerber & Eisenberg LLP 111 | JENNIFER LACLAIR PNC Financial Services Group 96 | ANGELA R. JOHNSON Sodexo 128 | TRACI MORRIS Cartus Corporation 144 | SUE ANN PERKINSON Salt River Project 112 | JOSEPHINE LIU Axinn, Veltrop & Harkrider 97 | KIMBERLY LEACH JOHNSON Quarles & Brady LLP 129 | HARRIET MOUNTCASTLE-WALSH Honeywell Aerospace 145 | MARTA PIÑEIRO-NÚÑEZ Eli Lilly & Company 113 | HEIDI LORENZEN Cloudwords 98 | RHONDA DAVENPORT JOHNSON Comerica Bank 132 | RAIME LEEBY MUHLE Arrow Electronics Inc. 148 | TERRI POPE US Airways 116 | SHANIN LOTT Stikeman Elliott LLP 99 | KIRA ORANGE JONES Teach For America 133 | SUSAN MURLEY Wilmer Cutler Pickering Hale and Dorr 149 | MAYDA PREGO Chevron 117 | BUENA LYONS FordHarrison LLP 102 | MAGGIE CHAN JONES Level 3 Communications 118 | ALEX MARREN United Airlines 134 | LAURA O’BRIEN CBRE 150 | SANDY PRICE Sprint 103 | MYRTLE L. JONES Halliburton 119 | LORRAINE MARTIN Lockheed Martin Corporation 135 | REBECCA OGDEN JPMorgan Chase 151 | GILLIAN PRINTON Mercer 104 | LORI KALANI Dickstein Shapiro LLP 136 | UZOAMAKA N. OKOYE Gibbons P.C. 152 | SHELLEY RALSTON Xerox Canada 105 | TERRI KALLSEN Charles Schwab 120 | RHONDA MEDOWS UnitedHealth Group 137 | TINA PARSCAL University of the Rockies 153 | SHARON RAMALHO McDonald’s Restaurants of Canada Ltd. 106 | NAZZIC S. KEENE SAIC 121 | MONIQUE MERCIER TELUS Corporation 138 | BONNIE PEAT Parker Hannifin 154 | UMA RANI SAP 107 | KRISTEN KIMMELL RBC Wealth Management - U.S. 122 | ANGELA MESSER Booz Allen Hamilton 140 | CHERYL PERERA OneChild Networks & Support Inc. 156 | ANDREA S. RATTNER Proskauer Rose LLP 123 | DONNA LOUGHLIN MICHAELS LMGPR continued on page 8 6 PROFILES IN DIVERSITY JOURNAL September/October 2013 MAKE AN IMPACT WITH A CAREER AT SHELL. LETâ€™S BUILD A BETTER ENERGY FUTURE. At Shell we believe that every individual has something valuable to offer. We understand that the more diverse the workforce, the wider the variety of ideas we bring to the table. If youâ€™re ready to tackle the energy challenge and make a real impact on the world, join a company that values diversity and emphasizes the quality of life for its employees and their families. At Shell, we offer: n Alternative Work Schedules n Work and Family Programs n n Health and Wellness Programs Employee Networks/Mentoring n Training and Development To learn more and apply, visit www.shell.us/careers. BE PART oF THE SoLUTIoN. @ShellCareers @ShellCareers Shell is an equal opportunity employer. Inside The Issue 12 TH ® ANNUAL continued from page 6 157 | HALLIE REESE Pepco Holdings, Inc. 172 | THERESA NISTENDIRK SHAW Ameren Corporation 189 | HEATHER THILTGEN Medical Mutual 203 | BARI Z. WEINBERGER Weinberger Law Group, LLC. 158 | LI-HSIEN (LILLY) RIN-LAURES Marshall, Gerstein & Borun LLP 174 | JENNIFER L SHERMAN Federal Signal Corporation 190 | KELSEY TURCOTTE CA Technologies 204 | JENNIFER ROE WHIP Fannie Mae 160 | DAGMAR ROSA-BJORKESON Novartis Pharmaceuticals Corporation 175 | LUANN L. SIMMONS O’Melveny & Myers LLP 192 | ALINA URDANETA Siemens Hearing Instruments, Inc. 205 | ANNA ERICKSON WHITE Morrison & Foerster 176 | DEBORAH SINGH Plan International Canada 161 | KELLIE CARPENTER ROTUNNO Northeast Ohio Regional Sewer District 194 | KARINE UZAN-MERCIE Coca-Cola Enterprises Inc. 206 | NICOLE WHITE ABD Insurance & Financial Services, Inc. 177 | M. CHRISTIE SMITH Deloitte 198 | KRISTIN VALENTE EY 164 | TARSHA ROWLAND BCBSNC 180 | ROBYN MINTER SMYERS Thompson Hine LLP 199 | CHRISTINA VARGHESE Aflac Inc 207 | RASHADA JAMISON WHITEHEAD Flowers Communications Group 165 | HOLLIS SALZMAN Robins, Kaplan, Miller & Ciresi L.L.P. 181 | MEREDITH “MERI” STEVENS Newell Rubbermaid 200 | BARBARA B. WALLANDER FedEx SmartPost 208 | ABBY E. WILKINSON Faegre Baker Daniels LLP 166 | CHRISTINE SANDLER NYSE Euronext 182 | SHERI STOLTENBERG Stoltenberg Consulting, Inc. 201 | TRACEY R. WEBB BlackGivesBack.com 209 | ELIZABETH WILLIAMS-RILEY American Conference on Diversity 167 | CLAUDIA SCHAEFER Brinker International 183 | TERRY STONE Oliver Wyman 202 | DEB WEIDENHAMER Auction Systems Auctioneers & Appraisers 210 | DEBBY YOUNG Structure 168 | GINA SCHAEFER A Few Cool Hardware Stores 184 | DEBBIE STOREY AT&T 169 | KATHY SCHOETTLIN Old National Bancorp 185 | JENNIFER SWAIM Terex Corporation 170 | KAYLYNN M. SCHROEDER MLTC Industrial Investments LP 186 | DOROTHY “DOT” E. SWANSON National Aeronautics and Space Administration FOLLOW US AT: facebook.com/diversityjournal twitter.com/diversityjrnl scribd.com/diversityjournal twitter.com/mentorings facebook.com/mentorings 171 | ALISON L. SEBASTIAN PRO-telligent LLC, A Tetra Tech Company 187 | MIO TANAKA The Bank of Tokyo-Mitsubishi UFJ, Ltd. 188 | NICOLE B. THEOPHILUS ConAgra Foods, Inc. 8 PROFILES IN DIVERSITY JOURNAL September/October 2013 At BAnk of the West, We vAlue the individuAl. Different perspectives generate fresh ideas. That’s why at Bank of the West, we value diversity and equal opportunity for all our employees. We’ve grown stronger thanks to our unique blend of people. After all, in today’s competitive banking environment, it is our employees that keep us a step ahead of the rest. For career opportunities, visit us online at bankofthewest.com. Bank of the West and its subsidiaries are equal opportunity/affirmative action employers. Member FDIC. ©2012 Bank of the West. | EDITOR’S NOTE Accepting the honor This will be my second year editing Women Worth Watching issue. The longer I’ve been here the more I’ve realized the impact of this issue—on our magazine and staff, the women featured, and the diversity industry. Women featured within the past twelve years have moved on to bigger and better things—some are CEOs and in the C-suite and nearly all have advanced in their respective fields. I celebrate these women for being honored by their peers (each woman is nominated by a coworker or colleague) and having the confidence and time to accept the honor and complete the application. Women and girls have often been taught to push away accolades or honors, viewing them as arrogant, boastful, and immodest. I’d like to think these women in this issue not only graciously accept this honor, but are proud to be placed next to other successful, intelligent, and confident women. It truly is an expression of the female power and sisterhood alive in the world. Many magazines stop at the top—they highlight only the very influential, extremely wealthy, most celebrity, or highly powerful women. We give space to these women, but we also provide room to women that are moving up, haven’t received the recognition they deserve, or are less vocal or famous than their peers for whatever reason. We realize that women leaders of all kind need to be celebrated. There are far too few female leaders, so when they do break the glass ceiling, it is important to recognize them. We hope you enjoy this issue and come away from each essay with a lesson. More than anyone else, these essays are written to help young women and those just beginning their career. Men and women alike, though, and of all ages and places in their careers, can benefit from the mentoring advice of these Women Worth Watching. Congratulations! PDJ Grace Austin firstname.lastname@example.org The Diversity Leader award recognizes communications excellence in the area of D&I. Winning companies utilize different technologies and mediums as a way to improve internal and external communication. * Diversity Leader award-winning companies denoted by this symbol: DL 3M • Accenture • ADP, Inc. • Aflac American Institute for Managing Diversity Andrews Kurth LLP • Bank of the West BDO USA, LLP • Booz Allen Hamilton Caesars Entertainment Corporation Catalyst • Charles Schwab • Chevron Cincinnati Children’s Medical Hospital Center Cisco Systems • Citi • CSC • CVS Caremark Energizer • Ernst & Young LLP Fannie Mae • Ford and Harrison LLP General Electric • Gibbons P.C. Halliburton • Harris Corporation HCA Healthcare • Highmark Inc. Ingersoll Rand International Society of Diversity and Inclusion Professionals JBK Associates • Jones Lang LaSalle KPMG • Kraft Foods Inc. Lewis and Roca LLP The Lifetime Healthcare Companies Lockheed Martin Corporation Moss Adams LLP • MWV National Grid • New York Life Nielsen • O’Melveny & Myers LLP PNC Financial Services Group, Inc. PwC • Raytheon Company Rockwell Collins • Ryder System, Inc. Sandia National Laboratories Shell International Society for Human Resource Management Sodexo • Sparrow Health System Springboard Consulting LLC The Hartford Financial Services Group Inc. Thompson Hine LLP • TWI Inc. Union Bank, N.A. • UnitedHealth Group Vanguard • Verizon • Walgreen Co. Walmart Stores, Inc. WellPoint, Inc. • White & Case LLP 10 PROFILES IN DIVERSITY JOURNAL July/August 2013 12th Annual Company and Executive in 2014 12 PROFILES IN DIVERSITY JOURNAL September/October 2013 W ELCOME TO THE 12TH ANNUAL WOMEN WORTH WATCHING® ISSUE AND THE CLASS OF 2014 SENIOR WOMEN EXECUTIVES AND THE COMPANIES THAT EMPLOYEE THEM. This annual issue is designed to highlight organizations and companies that support and promote women in leadership. This honor is given to women executives who have demonstrated outstanding achievement and leadership in their careers. Each individual is specifically nominated by her company and is a first-time Woman Worth Watching. In this year’s award issue, women executives speak on their own journeys to leadership and the advice they would give to someone just beginning their careers. They also share their views on the importance of mentors, education, and balancing career and family. Profiles in Diversity Journal congratulates all the companies and women profiled in this year’s issue. September/October 2013 WWW.DIVERSITYJOURNAL.COM 13 1 7 5 0 A t t o r n e y s | 3 6 L o c A t i o n s W o r L d W i d e ˚ Pioneers. Game Changers. Visionaries. we salute women everywhere who have made significant contributions to their professions. Their commitment has not only earned them well-deserved respect as leaders, but has also allowed them to positively impact their communities for generations to come. G r e e n b e rG T r a u r i G , L L P | aT To r n e ys aT L aw | w w w.G T L aw.c o m ALBAny | AMsterdAM | AtLAntA | AUstin | BocA rAton | Boston | chicAGo | dALLAs | deLAWAre | denver | Fort LAUderdALe hoU ston | L As ve GA s | Lo n do n * | Los A n G e Les | M e x i co ci t y + | M i A M i | n e W J ersey | n e W york | o rAnG e coU n t y o r L A n d o | P h i L A d e L P h i A | P h o e n i x | s Ac r A M e n to | s A n F r A n c i s co | s e o U L∞ | s h A n G h A i | s i L i co n vA L L e y tA L L A h A s s e e | tA M PA | t e L Av i v ^ | t y s o n s c o r n e r | WA r s AW ~ | WA s h i n G to n , d . c . | W e s t PA L M B e A c h | W h i t e P L A i n s the hiring of a lawyer is an important decision and should not be based solely upon advertisements. Before you decide, ask us to send you free written information about our qualifications and our experience. Prior results do not guarantee a similar outcome. Greenberg traurig is a service mark and trade name of Greenberg traurig, LLP and Greenberg traurig, P.A. ©2013 Greenberg traurig, LLP. Attorneys at Law. All rights reserved. no aspect of this advertisement has been approved by the supreme court of new Jersey. °these numbers are subject to fluctuation. contact Jacqueline Becerra in Miami at 305.579.0500 *operates as Greenberg traurig Maher LLP. +operates as Greenberg traurig, s.c. ∞operates as Greenberg traurig LLP Foreign Legal consultant office. ^operates as a branch of Greenberg traurig, P.A., Florida, UsA. ~Greenberg traurig’s Warsaw office is operated by Greenberg traurig Grzesiak sp.k., an affiliate of Greenberg traurig, P.A. and Greenberg traurig, LLP. images in this advertisement do not depict Greenberg traurig attorneys, clients, staff or facilities. 21864 Company and Executive 2014 AWARD WINNERS ® All Things Diversity & Inclusion Kate M. Betsworth, Union Pacific • Katrina Becker, TD Ameritrade • Frances Allen, Denny’s Corporation • Susan MacKenty Brady, Linkage Gladys Ato, The National Hispanic University • Jacqueline Becerra, Greenberg Traurig LLP • Susan Abundis, Bank of the West • Suzanne V. Alwan, Wells Fargo & Co. Sandra Botcher, Northwestern Mutual • Michelle Appel-Kern, Mak & Ger • Anita M. Allemand, CVS Caremark 12 TH ANNUAL September/October 2013 WWW.DIVERSITYJOURNAL.COM 15 Company and Executive Women Worth Watching® 2014 Award Winner Susan Abundis I Bank of the West What does it take to succeed and stay competitive in your position/field? For all bankers a good understanding of financial analysis and accounting is important, but in agriculture you need a good understanding of various crop production, processing, and marketing. Is there a role model who has had a profound impact on your career and/or life? What did he/she motivate you to do? Both of my parents were great role models. They worked hard every day and taught all of their children the value of hard work. Both encouraged me to earn a college degree and to become self-reliant. HEADQUARTERS: San Francisco, California WEBSITE: www.bankofthewest.com BUSINESS: Banking REVENUES: $2.5 billion EMPLOYEES: 10,000 TITLE: Senior Vice President EDUCATION: BS, California State University, Fresno; Pacific Coast Banking School, Seattle, Washington FIRST JOB: Picking grapes during the summer to buy school clothes MY PHILOSOPHY: I learned from my mother there is no such thing as an immovable object, and she was right. What I’m Reading: Full Planet, Empty Plates: The New Geopolitics of Food Scarcity, by Lester R. Brown DID NOT INTENTIONALLY CHOOSE BANKING AS A CAREER. One of my college professors referred me to a large California regional bank. As I look back, it was the right choice. Thirty-six years later I am still enjoying my career. Surprisingly, while my career choice may have been unintentional, all that followed has been. At the onset of my career, I completed a bank management training program along with other recent college graduates. I learned quickly you had to work hard, have a willingness to work extra hours, and accept additional projects. This has proven to be the best path for career advancement. I didn’t wait for opportunities to come; rather, I sought them out. I was willing to take risks when others were not. Early on, I was mentored by a manager who encouraged me to volunteer when a position with increasing responsibilities became available. He advised me to always ask for the position, and if I wasn’t selected to ask why, then acquire training or experience that would prepare me for the next opportunity. I can still hear him say, “Don’t be complacent about your career—only you control where it will lead.” I moved into agricultural lending, an uncommon career choice for a woman thirtysix years ago, but it was interesting to me. I have had the good fortune to work with some of the best agricultural lenders and many successful agribusiness men and women in California who taught me the important aspects of the business. In my career and volunteerism I have been a woman of firsts: the first senior vice president to manage the largest agricultural region in California for Bank of America, the first to serve as a division credit manager in agriculture for Bank of the West, and the first to chair a nine hundred-bed regional hospital system in central California with over one billion dollars in annual revenue. I recommend to those at the beginning of their career or unhappy in their current position to choose an industry that is interesting to them. Be willing to educate yourself on topics that are important to your chosen industry. Become the expert in your organization. Ask for training in areas where you have little experience or education and don’t allow yourself to become stagnant. Just as we can achieve much in business and create opportunities for ourselves and others, we can do the same in our communities. We need to make our communities a better place for future generations, so I encourage women to support nonprofit organizations of interest in their community. 16 PROFILES IN DIVERSITY JOURNAL September/October 2013 Company and Executive Women Worth Watching® 2014 Award Winner What does it take to succeed and stay competitive in your position/ field? I think, in any field, to be successful you need to demonstrate passion, commitment, and collaboration. Those three characteristics are key to achieving positive outcomes. For me, success comes from an ability to understand and appreciate the trouble many people are having currently navigating the complexities of the healthcare system. So, working in the healthcare field, particularly the pharmacy benefit management (PBM) industry, requires a high degree of empathy and the ability to know what a customer needs in terms of better healthcare. My team and I work to understand the unique needs of our clients and patients, so we can subsequently develop healthcare solutions that help people stay healthy. Anita M. Allemand “My leadership style involves achieving results through TEAMWORK.” CVS Caremark S HEADQUARTERS: Woonsocket, Rhode Island WEBSITE: www.cvscaremark.com BUSINESS: Pharmacy healthcare REVENUES: $123 billion EMPLOYEES: 200,000 TITLE: Vice President, Enterprise Product Innovation EDUCATION: BS, BS, University of Illinois at Chicago; PharmD, Midwestern University FIRST JOB: Car hop at a drive-in restaurant MY PHILOSOPHY: Set goals, work hard, and leverage your personal style to achieve results. Don’t be afraid to change career directions. What I’m Reading: How Children Succeed: Grit, Curiosity, and the Hidden Power of Character, by Paul Tough INCE I WAS A GIRL I HAVE BEEN A SCIENTIST BY NATURE, A LOVER OF LEARNING. My mother instilled the importance of education in me early in life. I remember her visiting the admissions office of my kindergarten repeatedly, determined to have me accepted. I vividly remember that. It was an early realization that a good education was something to prize and pursue. In addition to school, my parents believed athletics, specifically team sports, were a vital part of shaping the leadership skills needed to succeed in life. I was enrolled in gymnastics classes at a young age, which fostered what would become my competitive nature. I played both individual and team sports throughout my childhood, but I most enjoyed team athletics. To this day, I am not a command-and-control leader. My leadership style involves achieving results through teamwork. During college I worked part-time in the Alzheimer’s unit of a nearby nursing home. Each day I worked with people who were struggling to remember their names or recognize their relatives. While heartbreaking, that experience also incited my passion for healthcare. I knew then that I wanted to help people. That part-time job was a turning point in my life, solidifying my dedication to helping others lead healthier lives. When I graduated from pharmacy school, I thought I would work in a retail pharmacy. Initially I enjoyed working as a pharmacist and although I appreciate the impact retail pharmacists have on the lives of their patients, I quickly realized that I wanted to help more people by working to improve the healthcare system. That influenced my decision to transfer to the pharmacy benefit management (PBM) side of healthcare. I’ve been able to help many patients in pharmacy care, behind the scenes, rather than behind the pharmacy counter. It has been a deeply rewarding experience knowing I am affecting the way pharmacy care is delivered and helping ensure our customers understand and adhere to their medications. It allows and requires me to be an innovator. I am able to help people successfully access healthcare by shaping how that occurs. For me, that is the most important takeaway. September/October 2013 WWW.DIVERSITYJOURNAL.COM 17 Company and Executive Women Worth Watching® 2014 Award Winner HEADQUARTERS: Spartanburg, South Carolina Frances WEBSITE: www.dennys.com BUSINESS: Family dining restaurants REVENUES: $488 million EMPLOYEES: 8,000 TITLE: Chief Brand Officer EDUCATION: BS, University of Southampton, UK; Advanced Management Program, Harvard University W Allen Denny’s Corporation FIRST JOB: Media planner at Benton & Bowles advertising agency in London MY PHILOSOPHY: To quote Eleanor Roosevelt: “No one can make you feel inferior without your consent.” Take risks; don’t live life in the safe zone. What I’m Reading: Start with Why: How Great leaders Inspire Everyone to Take Action, by Simon Sinek HEN I WAS A YOUNG UNIVERSITY STUDENT, THERE WERE TWO CAREERS MY FATHER DID NOT WANT ME TO GO INTO: THE MILITARY AND ADVERTISING. Naturally I chose both. It was during my time in the former that I learned tremendous life lessons that helped me in the latter. Upon graduating university, I embarked on a three-year program in the British Women’s Royal Army Corp., an experience that has shaped the rest of my career in many ways. The army teaches you many lessons in a short period of time, but most of all, it taught me invaluable leadership skills that I still can utilize today. The most important lesson I learned is that respect is earned and trust is critical. As I have taken on new positions throughout my career, with increasing levels of responsibility, that lesson has been essential. Of course having the respect and trust of your manager is necessary to acquire the job, but if you want to be successful in your role as a leader, you must earn the respect and trust of your team. To be an effective leader, you invariably need to drive change. In the business world, driving change is like going into battle. It’s uncomfortable, frightening to some, and challenging. Simply put, if you are going to ask people to follow you into battle, they need to respect you and trust that you will support them. The second lesson that I learned is that you need to inspire your team to believe what you believe. They are not going to support you just because you tell them to. It’s much more personal than that. Inspiring a large system of restaurateurs was an important first step when I joined the Denny’s team and continues to be an aspect of my role today. Communicating passion and conviction in your beliefs is the most important step to acquire support for your plan. Lastly, everyone has a critical role. In business, much as in the military, teamwork is essential. In a system as large as Denny’s we see the importance of roles, and responsibilities play out constantly. The entire team needs to understand the plan, the rationale, and their role within it so they can make the right choices for the entire team to achieve a successful outcome. As a leader, you need to help your team achieve their full potential, ensuring each person grows professionally, which betters the entire organization. These lessons continue to serve as guiding principles in my leadership approach and I improve on them every day. I encourage you to do the same. Has discrimination affected you as a woman in the workplace? How did you deal with it? One of my early bosses in my career told me he hated working with women because “they always cry,” but despite his best efforts, he never did achieve his goal of reducing me to tears—I always did it in the ladies’ room. There are always differences in the way men and women treat each other in the workplace, but fortunately for me, aside from this one experience, I have never felt discriminated against. The important thing I have learnt is not to limit yourself. Given I am often the only woman often, I very much see part of my role as representing the female perspective, but also to be an example of the benefits of having female executives in high-level positions. I do see other women limiting themselves and I try to coach them not to do this. One of my favorite books I recommend to women that need some encouragement is Women Don’t Ask, by Linda Babcock and Sara Laschever. 18 PROFILES IN DIVERSITY JOURNAL September/October 2013 Company and Executive Women Worth Watching® 2014 Award Winner Suzanne V. Alwan “Three leadership SKILLS I focus on are communication, confidence, and innovation.” Wells Fargo & Co. How has education affected your career? I began college at twentyfour after working in restaurants and retail. My family highly values education but I wanted to prove that I could succeed without a college education. That didn’t work out as well as I had hoped. However, I have never regretted taking this path—attending college knowing the value of education is a great motivator, and the people and management skills I acquired helped me succeed academically and in my career. W HEN YOUNG WOMEN BEGINNING THEIR CAREERS ASK ME HOW TO BECOME A LEADER, THEY ARE USUALLY ASKING HOW TO MOVE UP THE CORPORATE LADDER. Leadership and a management position, however, are not the same. Leadership is a state of mind and skill; being a manager is a job title. Developing leadership skills and adopting a leadership style is a careerlong endeavor that must begin early. Three leadership skills I focus on are communication, confidence, and innovation. Effective communication is the hallmark of effective leaders I know, and one of the most difficult skills to develop. They seem to communicate effortlessly, as if the complex and nuanced ideas they are expressing just occurred to them. However, the best communicators work diligently to properly communicate content and perfect their tone. I rehearse significant issues before important meetings or presentations with my colleagues. Afterward, I take review my performance and modify it appropriately. The leaders I trust most project a balanced and confident demeanor. While all of us experience workplace conflict that tests our composure, effective leaders develop approaches to manage these situations in ways that makes everyone’s input seem valuable. When working through adverse situations, I am guided by advice I received