growing adherence continued from page 30
Terry Bottorff, R.Ph.
is another important adherence tool. “We have an adherence program that we run at the retail level where we look for multiple medication and multiple disease patients, and we assign a tech to them who touches base with the patients once or twice a month,” he says. “If we continue to see consistent issues with adherence, we can then talk to them about the Medicine-On-Time program.” LaFoy reports that compliance packaging is an important next step in ad-
The Druggist Huntington Beach, Calif. Community pharmacy serving a diverse cross-section of populations within the community and nearby Costa Mesa.
herence for many patients, and particularly important for one of his pharmacy’s key populations in independent living. “We have adults who are getting older and starting to struggle with multiple medications, and they want to maintain as much independence as possible,” he explains. LaFoy points to a number of elements in MedicineOn-Time that help with adherence. ® There’s the time-based color coding and the detailed information on every bubble, for example — both of which make it easy for a patient Find out why longto know whether he’s taken his meds ncpdp d.o certified time users describe s Data conversion available for most systems or not. Then there’s the convenience Visual superscript factor of being able to tear off a s True Windows environment as “a cadillac at a specific number of doses, if a patient s Comprehensive third-party billing to primary, Vw price.” wants to take just those along with secondary & tertiary payers him for the day or on a longer trip. s Unique drug file optimized for speed & accuracy “That’s in independent living,” says s Drug imprints & images LaFoy, “but even in assisted living you will interact with a lot of people s Barcode & Rx scanning who are still very independent, and s Inventory updates using wholesaler EDI we will have similar interactions with s Electronic prescriptions patients around compliance packags Fax refill requests from computer ing. Assisted living is really just a step s Plan 340B processing & reports outside of retail.” Finally, he notes s Signature capture that these same features are also very s Workflow management important to mental health patients, many of whom are referred to Blount s Automated transparent updates Discount Pharmacy after their physis Automated HIPAA compliant backups cians are educated about how comphone and internet-based pliance packaging can be the next customer support provides you step in care.
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ComputerTalk
Communication and Adherence
There’s one more set of tools that continued on page 34