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Cleveland State University College of Liberal Arts and Social Sciences

Advising Center 2013–2014 Annual Academic Report

CLASS ADVISING CENTER phone 216.687.5040 fax 216.687.5164 email class.advising@csuohio.edu web csuohio.edu/class/advising/

College of Liberal Arts and Social Sciences Advising Center

Table of Contents Table of Contents

3

Advising Updates

4-5

Current Caseloads Revised Advising Outreach Advising Center Staff

5 6-7 7

2013–2014 CLASS Advising Center Usage Report 10-11 CLASS Advising Center Historical Usage Data

12-13

Daily Walk-in Usage 2013–2014

15

CLASS Petition Actions and Outcomes

16

CLASS Academic Standards Committee

17

University Petition Actions and Outcomes

18

Additional Data

19

CLASS Academic Standing

20

Academic Standing Policy for Undergraduate Students 21 Changes to the Structure of General Education Advising Across the University Walk-in Tracking in Preparation for a New Semester Data

22

23

3

4

Advising Updates Advisor Caseloads Caseloads for the 2013-2014 academic year averaged 700 to 850 advisees per CLASS advisor. This total includes preadvising students (non-matriculated) and removes CLASS students advised in the First Year Advising Office or program advising offices such as Athletics, TRiO, and the Honors & Scholars Program. CLASS advisors are assigned caseloads by major. Although major advising is done by a faculty advisor and general education advising is done by the CLASS professional advisor, caseload assignments allow CLASS advisors to act as the liaison to their assigned departments. This assists in the communication between the Advising Center and the various CLASS departments/programs/schools. It also helps establish advising relationships with students by having each student meet with the same professional advisor throughout their sophomore to senior years. The CLASS Advising Center is currently in the hiring process to replace Rose Begalla, CLASS advisor, who recently accepted a position in the College of Engineering. The Center would like to thank Rose for her years of service and dedication to CLASS students and wish her well in her new managerial position. The Center will announce the new advisor to interested stakeholders once the hiring process has been completed.

Starfish Solutions Starfish Software Solutions has expanded to include some CLASS faculty advisors along with professional advisors. This allows for easier documentation of the 4 to 3 conversion advising appointments for those departments utilizing the software. Faculty are also encouraged to use the Starfish note function to document undergraduate traditional advising appointments.

College of Liberal Arts and Social Sciences Advising Center

5

Strategic Retention and Graduation The Center continues to work on the first-time, full-time student retention and graduation rates. The final graduation rate for the 2007 cohort, with a summer 2013 cut-off for IPEDS reporting, has been confirmed: CLASS graduated 38.6% of this cohort, exceeding the University’s target of 34%. The 2008 cohort, with final numbers to be confirmed at the conclusion of summer semester 2014, has a University graduation goal of 36%. Currently the CLASS graduation percentage is at 37.1% and may go higher with summer 2014 graduates. CLASS advising continues to work on both the 2009 and 2010 cohort and expects to meet and exceed the university established goals of 38% and 40% respectively.

CLASS Advising Center and the Cleveland Marshall College of Law Workshop During fall 2013 semester, the CLASS Advising Center and the Cleveland Marshall College of Law worked collaboratively to present Demystifying Law School, a workshop, coordinated by CLASS advisor Stephanie Triplett, addressing law school admission process, grades and scores (LSAT), best undergraduate degree to prepare for law school, and a question/answer session providing insight from both CLASS and Law School faculty. It was such a success that CLASS will continue to work with the Law School to present this workshop annually.

CLASS Advising Support Throughout the University CLASS advisors and staff participated in a variety of enrollment and retention initiatives this past academic year. Hosted by offices across the University, participation included Fall Visit Day, Spring Open House, Juniors Day, LCCC Spanish Advising Days, Post-Secondary Enrollment Option Visit Day, and High School Overnight Visits.

Spanish Program Partnership with Lorain County Community College The LCCC partnership in conjunction with the Department of Modern Languages’ Spanish program includes support from the Advising Center. CLASS advisors offer academic advising on the LCCC campus to those students interested in pursuing a BA in Spanish from CSU and those already in the program pipeline. Advising will continue to visit this community college monthly to advise and assist in recruiting possible candidates for this partnership.

Current Caseloads Revised* Jennifer Novy: Communication, Communication Management, Film and Digital Media, Journalism and Promotional Communication Michele Lieberth: Anthropology, Economics, English, International Relations, Linguistics, Philosophy, Political Science, Theatre Arts, Women’s Studies Lacie Semenovich: Criminology, Social Science, Sociology, CLASS Undecided Stephanie Triplett: Art, Classical and Medieval Studies, History, Liberal Studies, Music, Social Studies Majors previously assigned to Rose Begalla will be assigned to a new CLASS advisor. Search is currently in process. Black Studies, French, Religious Studies, Social Work, Spanish *Caseload changes were made to ensure equability amongst advising staff. Please remember that even though caseloads are assigned by major, each CLASS advisor has the same knowledge and skill set to assist ALL CLASS students with their general education requirements.

6

Advising Outreach Starfish Flags The Center continues to apply intrusive advising techniques in order to reach out to students struggling academically. Advising acted upon each Starfish Flag that was raised for CLASS students assigned to an advisor in this office. Efforts were made to reach every flagged student to reinforce the instructor’s concern (attendance, low test scores, etc.) and to provide appropriate steps to return to good academic standing in the course. Totals for number of flags raised and responded to by advising: Summer 2013, 782; Fall 2013, 1957; and Spring 2014, 1809.

Midterm Exams Fall 2013: grades reported for 1196 students enrolled in lower level courses and assigned to a CLASS advisor. Outreach conducted:

Warning & support outreach for multiple failing grades (including letter sent home): 54 Alert and support outreach for one failing grade: 257 Congratulations and support offered outreach to good/outstanding students: 885

Spring 2014: grades reported for 910 students enrolled in lower level courses and assigned to a CLASS advisor. Outreach conducted:

Warning & support outreach for multiple failing grades (including letter sent home): 65 Alert and support outreach for one failing grade: 84 Congratulations and support offered outreach to good/outstanding students: 761

College of Liberal Arts and Social Sciences Advising Center

7

Advising Center Staff Jennifer Novy, M.Ed., Academic Advisor Michele Lieberth, M.S., M.Ed., Academic Advisor Lacie Semenovich, M.A., Academic Advisor Stephanie Triplett, M.A., Academic Advisor Jeanatta Brown, B.A., Administrative Secretary Michelle Knapik, Ed.S., Assistant Director, Undergraduate Programs, CLASS

Graduate Interns: Jennifer Kelly, Fall 2013 Valene Singler, Spring 2014 Designer of annual report: Lesley Lang, Communications Coordinator, CLASS

Academic Standing Every semester advising does additional outreach to students with the academic standing of warning or probation. Outreach efforts increased this academic year to include email, phone calls and letters to these students, ensuring awareness of the new academic standing policy and the possible outcomes of a negative semester. See Academic Standing flier, page 21.

Over 90 Credits Earned In addition to the academic standing outreach, CLASS advisors contact every student with over 90 credits earned. Outreach goals include ensuring students are aware that a graduation application must be filed for degree conferral, for a discussion regarding the appropriate timing/process of filing a graduation application, and for the student to work collaboratively with their advisors, both professional and faculty, to ensure they are making appropriate and timely progress toward graduation.

8

College of Liberal Arts and Social Sciences Advising Center

9

10

2013–2014 CLASS Advising Center Usage Report Student Appointments: Total 5022 June July August 1 & 2 August walk-ins

268 391 26 525

Summer 2013*

1210

September walk-ins 79 September 9–30 313 October 362 November 391 December walk-ins 307

January walk-ins 405 January 27–31 40 February 318 March 480 April 676 May 441

Fall 2013

Spring 2014

1452

2360

*all freshmen pulled out of college and are now seen by student success specialists/1st yr advisors in First Year Advising Office

Drop-by Traffic: Total 1639 not resulting in advising appointment June 126 July 211 August 101

September 184 October 124 November 94 December 101

January 103 February 162 March 125 April 138 May 170

Summer 2013

Fall 2013

Spring 2014

438

503

698

Computer Usage: Total 1106 students using Center’s lobby computers June 112 July 125 August 112

September 119 October 85 November 81 December 122

January 54 February 41 March 69 April 85 May 101

Summer 2013

Fall 2013

Spring 2014

349

407

350

College of Liberal Arts and Social Sciences Advising Center

11

In-coming Calls: Total 1656 June 247 July 187 August 255

September 140 October 120 November 106 December 91

January 98 February 105 March 84 April 90 May 133

Summer 2013

Fall 2013

Spring 2014

689

457

510

Out-going Calls: Total 5846 June 497 July 357 August 360

September 476 October 458 November 494 December 495

January 283 February 559 March 601 April 710 May 556

Summer 2013

Fall 2013

Spring 2014

1214

1923

2709

12

2013/14

5022

2012/13 2013/14

2011/12

5216 5492 1106 5371

2013/14

CLASS Advising Center Historical 2010/11 Usage Data 2012/13 2012/13 2009/10 2011/12 2011/12 Academic Year Comparisons 2008/09 5022

5216

5064

5492

2010/11

5371

2009/10

Student 2008/09 Appointments 2007/08 2013/14

5064

3377 Partial Count

3000 3500 4000 4500 5000 50225500 5216

2011/12 2013/14 2010/11 2012/13

1507

4358

1301

3377

Partial Count 2009/10

2013/14

2013/14

2012/13

2012/13

2011/12

2011/12 2013/14 2010/11 2012/13

2010/11 2009/10

5064

4358

2007/08 2009/10 2007/08

5371

1294

2009/10 2011/12 2008/09 2010/11 2008/09

5492

1346

1867

1291

Walk-in-Traffic in preparation 3000 2008/09 3500 4000 225 4500Partial 5000 Count5500 for new semester 2007/08 Not Tracked

4358

2012/13

2007/08

2010/11

1786

1971

3377 1072 Partial Count

2008/09 2007/08

1072 2009/10 2011/12 1006 2008/09 2010/11

250 1346 500 1000 11061500 2000 1294

1786 1507

1656 1971 1301 2501

1867

1291 3679 225 Partial Count

43

CountNot Tracked 586 Partial 2007/08

2009/10

2802

Partial Count1500 2000 750 2008/09 1000 1250 250 1500 738 1750 2000 500 1000 2007/08 Not Tracked

10064000 4500 5000 5500 3000 3500 586 Partial Count

Drop-by-Traffic throughout 750 1000 1250 1346 1500 semester 1750 2000 2013/14 (not 1294 2012/13resulting in appointment)

Computer Usage 2013/141639 2013/14

2011/12 2013/14 2010/11 2012/13 2009/10 2011/12 2008/09 2010/11 2007/08 2009/10

5216 1072 2160 5492 1006 1882 5371 586 Partial Count 1922 5064

2008/09

750 1929 1750 2000 4358 1000 1250 1500

2011/12 3679 2011/12 2160 5846 2013/14 1106 2013/14 2010/11 1882 43 2010/11 5214 1786 2012/13 2012/13 2009/10 2802 2009/10 1922 2011/12 2011/12 6196 1867 2008/09 2008/09 1929738 Partial Count 2010/11 1301 2010/11 75 2007/08 Not Tracked2007/08 Not Tracked 2009/10 Not Tracked 2009/10 1291 0 1000 2008/09 1250 1500Count 1750 2000 2250 2000 25003000 4000 Not Tracked 225 2008/09 Partial

1507

1639 5022

1971 2327

2007/08 NotCount Tracked 3377 Partial

2012/13

2012/13 2010/11 2009/10

2012/13

1922

2011/12

1971 1929

2010/11 2009/10

2007/08 Not Tracked

1882

2008/09 2007/08 Not Tracked

5214

2011/12 1656 6196 2010/11 2501 2009/10 Not Tracked 3679 2008/09 Not Tracked 4324

2160

1346

1507

23272501

250 2013/14 500 1000 5500 1500 6000 2000 6500 2500 7000 7500 5846

2327

1294

2012/13

1000 2000 1656 3000 4000

2007/08 Not Tracked2007/08 Not Tracked

1750 3000 2013/14 3500 4000 1250 4500 1500 50001639 5500 2000 2250 2500 2011/12

0

2013/14 2012/13

75

2007/08 Not Tracked

3377 Partial Count

College of Liberal Arts and Social Sciences Advising Center

3000 3500 4000 4500 5000 5500

1346

2013/14

2013/14

1106

1294

2012/13

250

1786

1507

2011/12

2012/13

2010/11

1971 1301

2009/10

1291

1072

1006

1867

2008/09 225 Partial Count 586 Partial Count 2007/08 Not Tracked

In-Coming Calls 750 Telephone 1000 1250 1500 1750 2000 250 500 1000 1500 2000 2500 2013/141639 2160

2011/12 2010/11

1882

4324

2009/10

1922

2008/09

1929738 Partial Count

5846 5214 6196

2012/13 2010/11

1346 7538 1473

2011/12 Not Tracked 2009/10

658 (partial reporting; sp12 only)

2008/09 2010/11 Not Offered Tracked and/or Tracked 2007/08 2009/10 Not Offered Tracked and/or Tracked and/or Tracked 2008/09 Not Offered 5500 6000 6500 7000 7500 8000 2007/08 Not Offered and/or Tracked

250

4000 5000 750 1000 1250 1500

5846 5214 6196

2010/11

7538

2007/08 Not Tracked

Daily Walk-Ins 2013/14 2011/12

500

2008/09 Not Tracked

1250 1500 1750 2000 2250 2000 2500 3000 4000 5000 0 1000

2012/13

250

2009/10 Not Tracked

2802

Not Tracked2007/08 Not Tracked

2013/14

Telephone 0Out-Going 1000 2000 Calls 3000

2011/12

3679

1346

2501

2012/13

500

750 1000 1250 1500

13

1473 3679 2011/12 658 (partial reporting; sp12 only) 2010/11 4324 2010/11 Not Offered and/or Tracked 2009/10 2802 2009/10 Not Offered and/or Tracked 2008/09 738 Partial Count 2008/09 Not Offered and/or Tracked 2007/08 Not Tracked 2007/08 Not Offered and/or Tracked

2011/12

2012/13

23272501

2012/13

1656

2013/14

2013/14

1656

500 1000 1500 2000 2500

5500 6000 6500 7000 7500 8000

14

CLASS Advising continues to offer limited daily walkin availability in order to assist students who find it difficult to schedule and keep an appointment.

College of Liberal Arts and Social Sciences Advising Center

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Daily Walk-in Usage 2013–2014 Data excludes when the Center goes to a strictly walk-in status in preparation for a new semester. CLASS Advising continues to offer limited daily walk-in availability in order to assist students who find it difficult to schedule and keep an appointment. Walk-in times vary from semester to semester but are offered a limited number of hours every day. Times vary between mornings and afternoons to accommodate the variety amongst students’ schedules.

SEMESTER

MONTH

Walk-in MONTHLY TOTAL

Walk-in SEMESTER TOTAL

% OF STUDENTS USING WEEKLY WALK-IN AVAILABILITY (as opposed to a scheduled appointment)

Summer 2013

June

July

August 1 & 2

94 157

261

38.1%

10

# of walk-in hrs offered weekly: 34.5

Fall 2013

September

119

October

145

November

176

December

440

41.2%

all walk-ins

# of walk-in hrs offered weekly: 32

Spring 2014

January 27–31

20

February

105

March

175

April

225

May

120

645

32.9%

# of walk-in hrs offered weekly: 31

16

CLASS Petition Actions and Outcomes Change F to I, extend I: Approved: Denied:

11 6 5

Reinstatement of Class(es): Approved: Denied:

0 0 0

Complete Withdrawals: 20 Selective Withdrawal: 19 Approved: 14 Approved: 4 Denied: 6 Denied: 15 Early Return from Suspension: 3 Sub For. Culture for FLR: 4 Approved: 1 Approved: 4 Denied: 2 Denied: 0 Extend an Incomplete: 3 Substitute course(s) for FLR 1 Approved: 3 Approved: 0 Denied: 0 Denied: 1 Grade Dispute: 1 Waiver of credit(s) 9 Approved: 0 Approved: 2 Denied: 1 Denied: 7 Late Add of Course(s): 8 Waiver of FLR: 3 Approved: 8 Approved: 0 Denied: 0 Denied: 3

Readmission from Suspension: 52 Approved: 19 Denied: 33 Total CLASS petitions submitted: 134

College of Liberal Arts and Social Sciences Advising Center

CLASS ACADEMIC STANDARDS COMMITTEE Summer 2013 Committee Members Russ Revock, Art Chair Stephen Gingerich, Modern Languages David Goldberg, History Holly Holsinger, Theatre/Dance Mark Souther, History Robert Whitbred, Communication

Fall 2013 & Spring 2014 Committee Members Stephen Gingerich, Modern Languages Chair Robert Abelman, Communication Ted Lardner, English Russ Revock, Art Mark Souther, History Abed Tayyara, Modern Languages Valerie Wright, Sociology

17

18

University Petition Actions and Outcomes Approval of Unapproved Course

Total: 10 Approved: 7 Denied: 3

Credit Hour Waiver

Total: 6 Approved: 2 Denied: 4

Credit Hour Waiver-Natural Science

Total: 1 Approved: 1 Denied: 0

Exemption-Transient Policy Over 59 Hrs Total: 30 Approved: 23 Denied: 7 Total University petitions submitted: 80

Exemption from Residency Requirement Total: 30 Approved: 23 Denied: 7 Readmit After Second Dismissal

Total: 1 Approved: 0 Denied: 1

Restoration to Previous Catalog Rights Total: 1 Approved: 0 Denied: 1 Substitute Foreign Culture Course(s) for FLD Total: 0 Approved: 0 Denied: 0 Waiver of Foreign Language Deficiency Total: 1 Approved: 0 Denied: 1

College of Liberal Arts and Social Sciences Advising Center

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Additional Data College-to-College Transfers Processed The CLASS Advising Center processes current students transferring into CLASS or adding a CLASS major through the PeopleSoft referral system. For each student processed the Center does outreach to educate the student about the services the Center provides and outlines both the University’s foreign language deficiency (FLD) and the CLASS foreign language requirement (FLR).

Total Transfers Processed into CLASS Summer 2013: Fall 2013: Spring 2014:

79 74 141

Orientation Season 2013–2014

Fall 2013

Spring 2014

10 2 653 141

2 1 23 0

Number of new student orientations Number of express orientations Total number of incoming CLASS students attending orientation Total number seen by CLASS advisors at orientation

Although advising has been removed from the official transfer orientation schedule, CLASS Advising has collaborated with the Office of Admissions to make CLASS advisors available on transfer dates for those students who have still not met with an advisor.

CLASS Dean’s List Summer semester 2013: Fall semester 2013: Spring semester 2014:

153 935 913

CLASS Valedictorians Summer and Fall 2013: Twenty-four CLASS students were eligible for consideration of this honor. CLASS Valedictorian: Richard Powis

Majored in Anthropology with minors in French and Biology Powis was also selected as the University Valedictorian

Spring 2014: Fourty-three CLASS students were eligible for consideration of this honor. CLASS Valedictorian: Anna Meyer Majored in International Studies and Political Science

Meyer was also selected as the University co-Valedictorian

20

CLASS Academic Standing Probation and Dismissal Review (PDR) process used for summer semester 2013. New Academic Standing Policy and automated assignment of academic status by the Office of the Registrar implemented fall semester 2013 and forward. See page 21 for new academic standing policy.

Summer Semester 2013 Automatic Suspension:

Fall Semester 2013 1

Spring Semester 2014

Automatic Suspension:

5

Of the 1 dismissed, the major was: Liberal Studies 1

Of the 5 dismissed, their majors were: Criminology 1 English 1 Political Science 1 Theatre Arts 1 Women’s Studies 1

Automatic Suspension: 8 Of the 7 dismissed, their majors were: Anthropology 1 Communication 1 Criminology 2 History 1 Political Science 1 Sociology 1 Soc/Crim 1

Automatic Probation: Subject to Dismissal: Dismiss: Retain:

16 67 0 67

Automatic Separation: Automatic Suspension: Automatic Probation: Automatic Warning:

Automatic Separation: Automatic Suspension: Automatic Probation: Automatic Warning:

Total Probation: Total Dismissed:

83 1

5 88 135 383

8 47 280 208

Automatic Separation: (must remain out of CSU for two years; then petition for return from separation) Automatic Suspension: (must remain out of CSU for two semesters; then petition for return from suspension) Automatic Probation: (in next term of enrollment, must complete 67% of enrolled classes and achieve cum gpa of 2.0 OR term gpa of 3.0. If not, then suspended) Automatic Warning: (in next term of enrollment, must complete 67% of enrolled classes and achieve cum gpa of 2.0 OR term gpa of 3.0. If not, then on probation)

College of Liberal Arts and Social Sciences Advising Center

21

New Academic Standing Policy for Undergraduate Students Fall Semester 2013 and forward All undergraduate students must maintain a minimum cumulative grade-point average (GPA) of 2.0 and successfully complete 67% of the credits attempted to remain in good standing. Successful completion is defined as earning a passing grade. Grades of F, U, X, & W and Incomplete will be calculated as non-completions.

Academic Warning An undergraduate student is placed on Academic Warning under either of the following conditions: a. The student earns a GPA less than 2.00 during his or her first semester at Cleveland State University and/or does not complete 67% of his or her credits. Students will be de-registered from subsequent classes unless they attend a mandatory workshop facilitated by the Tutoring and Academic Support Center or meet one-to one with an advisor in the appropriate Advising Office. b. The first semester in which the student withdraws from more than 33% of his or her credits and earns a minimum GPA of 2.00 for any remaining courses. If student has a cumulative GPA of more than 2.00 the subsequent semester and successfully completes 67% of credits attempted, the academic warning is removed and the student returns to good standing.

Academic Probation An undergraduate student is placed on academic probation under one of these conditions:

a. The student was on academic warning the previous semester and has a cumulative GPA below 2.00.

b. The student does not successfully complete 67% of the credits attempted in any semester and has previously been placed on academic warning for lack of course completion because of withdrawals.

c. The student earns a cumulative grade point average of less than 2.00 any semester after their first semester

Academic probation may be continued for one additional semester if the student earns a term grade-point average of 3.00 but the cumulative grade point average remains below 2.00. The student will return to good standing if he/she earns a minimum cumulative grade-point average of 2.0 and successfully completes 67% of the credits attempted.

Academic Suspension A student is suspended if he/she was on academic probation the previous semester and failed to earn a cumulative grade point average of 2.00, or a semester grade point average of 3.0, or does not successfully complete 67% of the credits attempted during the probation term. A student can petition for readmission after two semesters under exceptional circumstances. Petitions must be supported by at least one advisor or faculty member and are submitted to the appropriate Committee. For students who have earned more than 60 hours this petition is submitted to the College of their academic major. For students with less than 60 hours, readmission may be to the Academic College of their major or Exploratory Advising. The deadline for petition submission is one month prior to the beginning of the semester.

Separated (Dismissed) A student is permanently dismissed from the university if they have been suspended more than once. On rare occasions, students may be reinstated after a separation of at least two years. Reinstatement requires approval of a petition by the University Admission & Standards committee. This petition must be submitted in the semester prior to intended enrollment with justification and supporting documentation.

22

Changes to the Structure of General Education Advising Across the University First Year Advising Office All first-time, full-time CLASS students are advised in the First Year Advising Office by freshman advisors/student success specialists. This university-wide, centralized advising office provides ongoing, intrusive advising during the critical freshman year. Contact information: Main Classroom 110 || 216-687-9376 || firstyradvising@csuohio.edu

Program Advising Offices CLASS students participating in a variety of programs offered throughout CSU are advised in their program’s advising office.

CLASS Athletes are advised by an athletic advisor. Contact information: 216-687-5119.

CLASS Honors and Scholars students are advised by an Honors or Scholars advisor within that program. Contact information: Main Classroom 412; 216-687-5559.

CLASS students participating in the TRiO/SSS program are advised by a TRiO advisor. Contact information: Main Classroom 110; 216-687-9376.

CLASS Advising Center CLASS students who are NOT first-time, full-time students and students NOT participating in the above university programs with their own advising staff are advised in the CLASS Advising Center. Contact information: Chester Building 279 || 216-687-5040 || class.advising@csuohio.edu.

Starfish Advisor Assignments All students are assigned a specific general education advisor based on the above criteria. (Of course for CLASS students there is the addition of a faculty advisor within their major.) Students can locate their assigned general education advisor by logging into CampusNet and on their student tab, click on the blue star which then opens up the Starfish Solutions Software. Inside the student’s Success Network box they will see their assigned general education advisor and can schedule an appointment from there. Students should only meet with their assigned general education advisor as indicated in Starfish. This assists in caseload management for CLASS advisors who already have the largest advising caseloads across the university.

College of Liberal Arts and Social Sciences Advising Center

23

Walk-in Tracking in Preparation for a New Semester For two to three weeks leading up to the start of each semester and into the first two weeks of classes, the CLASS Advising Center moves from an appointment and limited daily walk-in system, to strictly a first come, first serve system in order to accommodate the rush of students seeking advising assistance. These weeks are the busiest times of year for the Center as students need assistance with last minute enrollment, changes to schedules, completing Satisfactory Academic Progress forms for financial aid reinstatement, changes of major/minor/college forms, petition assistance, and starting the graduation application process.

Walk-in Tracking and Historical Comparison Data In preparation for beginning of a new semester SEMESTER

TOTAL Students Assisted

Number of Days on Walk-ins

Saturday Traffic

Academic Year

TOTAL Walk-ins

Fall 2008 Spring 2009

539 457

16 14

14 11

2008-2009

996

Fall 2009 Spring 2010

557 515

19 15

10 19

2009-2010

1072

Fall 2010 Spring 2011

592 632

21 19

9 8

2010-2011

1224

Fall 2011 Spring 2012

682 825

26 29

13 3

2011-2012

1507

Fall 2012* Spring 2013

704 673

25 24

7 4

2012-2013

1377

Fall 2013** Spring 2014

604 712

25 35 ***

4 4

2013-2014

1316

*multi term enrollment began and remedial freshmen advised by Student Success Specialists **all CLASS freshmen advised by Student Success Specialists ***extended walk-in days as two advisors were out (concurrently) on FMLA


CLASS Advising Report 2013-14