2013 Year-End Highlights Report
Performance Measure Report 2013 Year End Highlights The Greeley City Council places a high priority on both accountability and transparency in city government. As a way of accomplishing those, staff in all departments report on hundreds of performance measures that track progress and trends within City services. This report highlights several of those service areas. To learn more about all of the items tracked, contact the City Clerkâ€™s office at 970-350-9742. Council Priorities Community Image / Citizen Safety / Economic Health & Development / Infrastructure & Growth Community Image Council Priority: Reinforce Greeley’s vision as an attractive and vibrant community in which to live, learn, work, and play. Community image covers areas such as: Community promotion and marketing, healthy neighborhoods, appealing community entryways and corridors, youth success and quality of life programs. 2013 Year-End Report 6.1 average rating (on a scale of 1-10) Overall resident sentiment: Residents feel “mostly positive” about Greeley For Youth & Adults: Positive role models, healthy lifestyles, successful team and individual endeavors. 11,790 Registered in the City’s Youth Sports Programs Annual Goal: 12,500 702 Registered adult sports teams Annual Goal: 650 IO UN N COL O NY 412 CE CIVIC CENTER ATTENDAN Goa 135,0 l: 00 130,691 participants in Greeley’s G.Town Tours Annual Goal: 120 Includes: UCCC season shows, Monfort Concert Hall and Hensel Phelps theater rentals, and events held in individual UCCC spaces. This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information. Council Priority: Manage health and safety in a way that promotes a sense of security and well-being for residents, businesses and visitors. This priority includes: crime prevention and suppression, emergency readiness and response, and traffic safety. Citizen Safety The Greeley Police Department handled 68,208 calls for service 2013 Year-End Report 50 Business Watch Programs (4900% increase from 2012) 584 Priority 1 calls Crime prevention & education presentations Rapid response is necessary to save a life or reduce serious injury Average Response Time: 6 min, 46 sec (Goal: <6 min) 101 Neighborhood Watch Programs; a slight decrease from 2012 (Goal: 10% increase in 2013) 7.9% 508 total presentations (Goal: 3% increase) 5,214 Priority 2 calls Urgent but not life threatening i.e. burglar alarm or car break-in Average Response Time: 7 min, 40 sec (Goal: <10 min) 2,561 motor vehicle accidents (18% increase) (Goal: Reduce traffic accidents & injuries by 2% over 3 years) 2,177 accidents in 2012 1,561 Number of students reached by School Resource Officers 22% decrease from 2012 (Goal: 3% increase in 2013) 95 Injury accidents (8% increase) (Goal: Reduce injury accidents by 2% each year) 88 in 2012 Fatal accidents - down 50% (From 8 to 4) (Goal: Reduce traffic fatalities by 25%) 78% Response to traffic signal repair calls within 30 minutes (Goal: 80%) Part One Crimes fell 1% (Goal: reduce by 2% from previous year) (Part 1: murder, rape, aggravated assault, robbery, arson, burglary, theft, vehicle theft) ra ent Ave id c n I s e s ir F or le ) minutes (Goal: 5 s utes, 39 in m 5 : e onse Tim p s e R e g e spon s verage R e Time: econds A r less) e nt E MS tm r minutes o a 5 p l: e a o D (G Fire nds , 15 seco s te u in m 4 sponse: cy Medical Service (EMS) Re Fire Department Emergen within 5 minutes) tes of paging tone (Goal: 75% nu mi 5 hin wit l iva arr .8% 72 This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerkâ€™s office at 970-350-9742 for more information. 2013 Year-End Report Economic Health & Development Council Priority: Foster and maintain public and private investment in business development. This priority works to establish business-friendly systems and initiatives that facilitate desired business development and targets public investment toward specific, high value projects and markets. 8 8 9 5, Greeley businesses in Sales Tax database Contact with existing businesses and assistance for new businesses. 170 Businesses assisted 322 Visits/interactions 2013 Stats REMODEL PERMITS REVIEWED 481 74% (Goal: 50%) 217 NEW BUILDING PERMIT PLANS REVIEWED Planning & Zoning 6,150 On-call customer requests completed in 5 business days 85% completed in 10 business days (Goal: 25%) 97.3% Requests answered within 24 hours (Goal: 75%) 94% of plan reviews finished in 10 business days (Goal: 95%) 99% of plan reviews finished in 20 business days (Goal: 95%) 98.8% Requests answered within 48 hours (Goal: 85%) 45 Hours/week on-call staff are available (Goal: 42 hours/week) This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerkâ€™s office at 970-350-9742 for more information. Infrastructure & Growth Council Priority: Establish the capital and human infrastructure to support and maintain a safe, competitive, appealing, and dynamic community. This priority includes: public facilities and human, civic, and environmental infrastructure. 2013 Year-End Report 54,109 potholes filled to-date An increase in potholes due to very wet spring weather and deteriorating streets. 2013 was the 5th wettest year on record. 88% of potholes reported by residents repaired within 48 hours. Goal 90% Engaging Our Residents Residents are encouraged to get involved by volunteering, forming a neighborhood group, etc. Historic Preservation events 749 attendees (Goal: 100) 89,379 volunteer hours totaling $893,790 in value Poudre Trail events 660 attendees (Goal: 350) 920 Neighborhood Contacts (Goal: 300) Ward I-186 Ward II-406 Ward III-185 Ward IV-76 Undesignated-67 4,528 Hotel and apartment/rental units registered in Operation Safe Stay (Goal: 2,000) 2,161 Infrastructure Maintenance Requests: 95% resolved within 48 hours Goal: 90% Clean Water Annual Goal: <5,000 $8.05 per lane mile for de-icing and snow plowing Extreme below normal temps in April/ Dec increased need for more salt. Goal: Under $8.00 per mile The City attempts to keep debris and pollutants out of Greeley’s rivers, ponds, creeks and irrigation ditches. To achieve this goal, the City has removed 2,805 cubic yards of debris from city streets. Greeley/Evans Transit 474,296 $46.95 Cost/mile for street sweeping (Goal: $40.00) Not including UNC Goal: 435,500 A new street sweeper has been purchased which will lower costs. B Greeley’s goal is to have 90% of all city street pavement at a 65 PQI. (Pavement Quality Index) 65 PQI is a “B” grade. What roads got a “B”? -60% of collector roads -62% of arterial roads -55% of local roads This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.