Impact Issue 2 - Spring 2015

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Table of Contents

Letter from the Dean This issue is all about momentum. It’s about students starting businesses, donors increasing their support to the college, faculty winning awards, and middle school age girls learning that science (especially cyber security) is really cool. Last November, the college’s Inland Empire Center for Entrepreneurship (IECE), hosted the 12th annual Spirit of Entrepreneurship gala at the Riverside Convention Center. The black tie event attracted a record-breaking crowd of 760 attendees. In January, the college and the Business Alliance hosted the first Cyber Security Summit on campus, bringing together representatives from the White House, U.S. Department of Energy and Homeland Security with our own cyber experts. More than 300 business and government leaders, interested community members, and educators attended. The College of Business and Public Administration has much for which it can be proud. Military Times magazine has awarded our MBA program as “Best for Vets” for the third year in a row. We provide our students with more than $700,000 in scholarships. We host students from more than 32 countries, and our MSA, MPA, and MBA programs are growing rapidly. We’re on the move. We’ve got momentum. I invite you to read on and learn about some of the great things happening in the College of Business and Public Information. Best regards and stay in touch,

Lawrence C. Rose, Ph.D.,FFin, FCPA (Aus) Dean

Events 4 CSUSB Alumni 5 Awards and Accolades 6 Cyber Security Summit 8 Students Create Impact 10 Student Spotlight 11 Spirit of the Entrepreneur 12 Donors 14 MBA & MSA Graduation 16 Gifts and Grants 17 Public Administration 18 Community Impact 19 Faculty Publications 20 New Faculty 22 New Staff 23

Publisher: College of Business and Public Administration Editor-in-Chief: Astrid Sheil, Ph.D. Digital Designer and Art Director: Michael Diaz, ‘12 Director of Development: Kimberly Alexander, MPA International Academic Advisor: Frank Lin, Ph.D. Marketing Coordinator: Auvenida Peña, ‘13 Photography: Creative Media Services, Michael Diaz Associate Editors: Deborah Grijalva, ’07, Evelyn Marquez ’11, Auvenida Peña, Melissa Farley, ’10 Research Editor: Auvenida Peña, Melissa Farley Assistant to the Editorial Staff: Melissa Farley Contributing Writers: Michael Diaz, Deborah Grijalva, Auvenida Peña, Evelyn Marquez, Astrid Sheil To submit photos, articles, or to request a copy of the magazine, contact Auvenida Peña at ampena@csusb.edu. CBPA reserves the right to accept, deny or edit all copies and photographs. For advertising rates, contact Auvenida Peña at (909) 537-3706. For all inquiries, please contact the CBPA main line at: (909) 537-5700 IMPACT! Is published twice a year by the College of Business and Public Administration, California State University, San Bernardino. 2015©All Rights Reserved. Department of Accounting and Finance p. 8 (Aug. 2014) Correction: A previous version of this story did not include Accounting in the department name.


Events 2015 May 28 Business Alliance Annual Spring Fundraiser The Business Alliance spring fundraiser (dinner and dance) will be held Thursday, May 28, at Arrowhead Country Club from 6 – 10 p.m. in San Bernardino. Organizers are busy planning a great event and hope to surpass last year’s total of $9,000. Proceeds from the event go toward scholarships in the College of Business and Public Administration. For ticket and sponsorship information, contact Evelyn Marquez in the CBPA Development Office at (909) 537-5771.

Janice Bryant Howroyd Wows Crowd at Inland Prosperity Conference Janice Bryant Howroyd, founder and CEO of ACT-1 Group, and the first African American woman to own a billion-dollar company was the featured keynote speaker at the IEWBC’s Inland Prosperity Conference on March 28. Howroyd, who grew up in North Carolina and moved to California after college, opened a small temporary employment agency in 1978. Today, Howroyd’s company has grown into one of the largest human resources firms in the world with more than 2,500 employees serving 13,000 clients globally. Clients include Toyota, Ford, Cingular Wireless, and Sempra Energy. A gifted motivational speaker, Howroyd held the audience captive with her stories and advice for women entrepreneurs, young and old.

April 29 Lunch with an Entrepreneur The Inland Empire Center for Entrepreneurship (IECE) has invited 25 local entrepreneurs to campus to have lunch with CSUSB students! The lunch is free for CSUSB students and will be held on Wednesday, April 29, at 11:30 a.m. in the Obershaw Dining Room. Students can meet one-on-one with local entrepreneurs, discover their secrets to success, hear how and why they started their businesses and learn how they grew their companies. For more information, contact Monica Estrella at mbrule@csusb.edu or http://entre.csusb.edu.

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June 5 42nd Annual CBPA Student Award Ceremony The College of Business and Public Administration will be holding its 42nd Student Award Ceremony, Friday, June 5, on campus at the Santos Manuel Student Union. Last year more than $700,000 in student-scholarships and awards were presented to students who both were graduating and continuing their studies at Cal State San Bernardino. The college will host more than 400 guests, including students, their families and friends, university dignitaries, community leaders, faculty and staff this spring. For information about how to support the ceremony or contribute to CBPA, contact Evelyn Marquez in the CBPA Development Office at (909) 537-5771.

June 20 Spring Commencement CSUSB has outgrown the Coussoulis Arena as a commencement venue. In order to accommodate the thousands of extended family members and friends, CSUSB has moved spring graduation to the Citizens Business Bank Arena in Ontario. CBPA’s commencement begins at 8 p.m.


Al C. Boling, ’89 BA Accounting

A little more than two decades after graduating from CSUSB with a BA in accounting, Al Boling became the city manager of Ontario, Calif., one of the fastest growing and most economically sound communities in Southern California. Over the course of his career, Boling has risen steadily through important management positions for the city of Ontario, from project manager to fiscal services director, and general services director. He was also the city’s first internal auditor. Prior to his career with the city of Ontario, Boling was a contract auditor for the U.S. Department of Defense. Boling is a member of the Association of Certified Fraud Examiners, the Association of Certified Fraud Specialists, and the National Honor Society of Phi Kappa Phi.

Alumni San Francisco Reception On Oct. 30, 2014, Cal State San Bernardino held a reception to engage its alumni and friends in the San Francisco Bay Area. There are more than 1,400 CSUSB alumni in Northern California. As part of the agenda, Dr. Tony Coulson, director of the College of Business and Public Administration’s Center for Cyber Security, gave a presentation on current trends in cyber security education. The topic resonated with the tech-heavy audience. “We do everything from drone research to competitions, to working with senior government officials on policy,” relayed Dr. Coulson. In explaining (L to R ) Doreen Hatcher, director, Alumni Affairs; Paris Cisneros, ’13; and Jasmine Tindull, ’13. the importance of scalable cyber security education, Dr. Coulson noted, “Technology moves so fast that it is difficult to keep up in curriculum, so we have series of projects and events that continuously expand to keep pace with the speed of technology, and with the growing skills needed for careers in cyber security.” Three Cyber Security and National Security Studies students—Stacy Booth, Anastasia Weber, and Malcolm Reed—shared their most unique and memorable experiences in the program with the audience. Booth, an MBA student with a concentration in cyber security, completed a summer internship with the Department of Homeland Security, and produced a product that is now used in the White House. (L to R) Tony Coulson, professor, Information & Decision Sciences; Kyle Sandoval, CSUSB Alumni; and Dean Lawrence C. Rose

More outreach events that align students with alumni in the San Francisco Bay area are planned for 2016.

. . . More Than a Degree! | IMPACT 5


Awards and Accolades Owen Odigie, a soon-to-be finance graduate

from the Department of Accounting and Finance, will start his training for Goldman Sachs in the New York office, July 2015. Upon completion, Odigie will be assigned to the Finance Controller’s Division as an analyst in the Goldman Sachs’ Salt Lake City office. Odigie is also applying to Harvard for the 2 + 2 MBA program, and expects to hear back before the end of the school year.

Dr. Jim Estes’

paper, “Our benchmark is better than your benchmark: The Municipal Bond Market,” was recently cited in a review article titled, “These innovative research papers deserve your attention,” Journal of Financial Planning, January 2015 edition. Dr. Estes also had his opinion piece, “How the big tobacco deal went bad,” published in the New York Times, Oct. 6, 2014.

Dr. Montgomery Van Wart is this year’s re-

cipient of the American Society for Public Administration’s annual Paul Van Riper Award for Excellence and Service. This is a prestigious national award, which recognizes significant contributions as an academic and practitioner through current engagement in and contributions to developing public service.

John Dorocak

won “Best Paper Award” at the February 2015 Pacific Southwest Academy of Legal Studies in Business Conference in Palm Springs, Calif.

Troy Brown

former MPA student, was unanimously selected as the city manager of Tracy, Calif.

Kusum Kavia, who com-

pleted her undergraduate and graduate degrees from the CBPA, was mentioned in President Obama’s 2014 U.S. Africa Leaders’ Summit.

Dr. Tony Coulson

was invited to attend and participate in the national forum, “Inventing the Future: Cybersecurity Research and Education,” sponsored by Stanford University on Feb. 12, 2015, and featuring President Barack Obama as the keynote speaker. The purpose of gathering thought leaders and decision-makers from industry, technology companies, government, and academia, was to stimulate discussion and collaboration on cybersecurity research and education.

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Lisa Gordon - Eat and Be Well

Eat and Be Well volunteers, Louise Suchanek Coldwell Banker Town agent, Gary Wenkle Smith San Bernardino defense attorney, and Lisa Gordon of CBPA.

Lisa Gordon, ASC II in the Department of Marketing, volunteered with Eat and Be Well, an organization that celebrates the holiday season by providing a warm Thanksgiving dinner to the underserved public of San Bernardino County. Through partnerships among public agencies, businesses, volunteer groups, and the community, Eat and Be Well is able to serve hundreds of families every Thanksgiving. For more information visit eatbewell.org

CBPA Students Will Compete in Amsterdam

After passing the qualification rounds, national rounds and obtaining the highest ROI in the nation, beating out top competitors such as Columbia University and University of Southern California, the Supply Chain and Finance MBA students were invited to travel to Amsterdam, Netherlands, this coming April to compete in the Global Final Rounds.

Dr. Harold Dyck, Chi Truong, Hien Dao, Jose Navarrete, and Dean Lawrence C. Rose

Theresa Salas - Buzz for a Cure Salas makes a $130,000 impact in the community by “Fighting for a cure”

Before: John-Rene, Salas’ son, cuts off her ponytail decorated with lavender ribbons.

Theresa Salas, ASC II in the Department of Accounting and Finance, and a member of the American Cancer Society Relay for Life, challenged her Colton teammates: if they reached the goal of $130,000 in total donations she would hold an auction to have all of her hair buzzed off. Dubbed, “Theresa’s buzz for the cure,” the challenge rallied the team to meet—and exceed—the goal on time. True to her word, Salas bravely faced the clippers, as a fierce bidding war for the privilege of shearing off her locks took place. In the end, it was CBPA colleague, Deborah Grijalva, and ProShop Automotive business owner, Esteban Gonzalez, who shared the buzzing honors as many friends and teammates cheered and celebrated the moment. For Salas, who has had close family members and friends struggle with various forms of cancer, buzzing off her locks for this important cause, was an easy decision.

After: Theresa Salas with a celebratory bouquet of flowers.

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Cyber Security Summit INAUGURAL CYBER SECURITY SUMMIT

— AN UNQUALIFIED SUCCESS — By all estimates, the first Cyber Security Summit, hosted by the College of Business and Public Administration (CBPA) and underwritten by the Business Alliance, was an unqualified success. On Jan. 20, more than 300 registered guests, including students, IT professionals, educators, civic leaders, business owners and members of the media attended a full day of panel discussions, individual presentations and breakout sessions on a full panoply of issues related to information assurance and cyber security.

Dean Lawrence C. Rose kicked off the summit by talking about the strength of the cyber security program in the CBPA and the growing need for

cyber professionals. Dr. Tony Coulson, director of the cyber security program at CSUSB echoed the dean’s introduction. He said, “There are 276,000 open positions in cyber security right now and the need is growing exponentially.” The opening panel moderated by Dr. Tapie Rohm, professor, Information and Decision Sciences, explored the concept of cyber security as the new priority for business. Lea Dessing, the chief information officer for the city of Riverside, Calif., thanked actors Seth Rogan and James Franco for “making it easier for me to convince my bosses of the cyber security needs we have.” Rogan and Franco play journalists in the absurd comedy, “The Interview,” and are instructed by the CIA to assassinate North Korean leader Kim Jong-un. Before the movie could be released, hackers broke through Sony Pictures’ firewall and wreaked havoc on the company, exposing hundreds of private emails and threatening to do irreparable damage if the company distributed the film. Kien Lam, the chief security officer for City National Bank talked about the difficulty in finding qualified cyber professionals. “Humans are the weakest link in technology,” he noted. Getting ahead of the hackers is an activity he doesn’t believe he can win. “When data became monetized, stealing became a big business.” Montana Williams, the cyber security expert from the U.S. Department of Homeland Security (DHS) was more sanguine about beating the hackers.

Did you know?

Dr. Tony Coulson, Director of the CBPA Cyber Security Program

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All students that go through the CyberCorps Scholarship for Service program receive 100% job placement.


Montana Williams of DHS with local media crew

“Through NICE—the National Initiative for Cyber Education—we’re changing the dynamics of how we approach the problem,” Williams explained. “We are doing it through education, through awareness, and through our Scholarship for Service program. We are growing, training, and developing the next generation of cyber security professionals.” Williams called CBPA’s cyber security program, “a national treasure,” noting that DHS had hired 18 Cal State San Bernardino graduates in the past five years. Additional morning speakers included Dr. Tomás D. Morales, president of CSUSB; Jason Walsh, CIO Council; Vaughn Book of Arrowhead Credit Union; and Steven Hernandez, from the U.S. Department of Health and Human Services. At lunch, keynote speaker B. Lynne Clark of the National Security Agency, painted a fairly dark picture of what the United States faces every day. “In one second, 3,280 sites are attacked in the United States.” She said that more than $1 trillion is stolen across the globe annually. Statistically, those incidents cost the U.S. 580,000 jobs because six months after a company experiences a cyber security breach, there is an increased chance that it will go out of business. “Every day we lose more than a terabite of information—it gets sucked right out of the country. That’s more than the entire Library of Congress,” she noted.

Dr. Tomás Morales at the Cyber Security Summit

While many of the speakers’ remarks were sobering, Dr. Coulson rallied the audience with his closing comments. He said, “We have incredible human capital here in San Bernardino. We have a statewide economic impact of half a billion dollars. We have a service mentality.” Dr. Coulson also noted that CSUSB ranks in the top 4 percent of learning assessment. “This means that our students can show that they’ve actually learned something.” Dr. Coulson urged the audience to take note of Cal State San Bernardino. “If you didn’t know it this morning, you know it now. We are a regional resource—we have the muscle, we have the enthusiasm, the energy—let’s make something happen together.”

B. Lynne Clark, division chief, IAD Education, Training and Academic Outreach, National Security Agency.

. . . More Than a Degree! | IMPACT 9


Students Create Impact Kids that Code

From left to right - Christine Law, Jose Navarrete, Pat Person, Alfonso Anaya and Sarah Lee.

Imagine a future where children as young as five years old are coding computer programs. It may sound like a movie from the future but the founders of “Kids That Code” are turning this idea into a reality. “It all started with my five-year-old son,” explained Pat Person, director of Kids That Code. Person was a finalist in the 2012 Fast Pitch competition. His concept received such positive feedback that he incorporated and immediately began working on his business plan. With an eye for talent, several of Person’s classmates and friends became co-founders and now work for the organization. Person’s concepts teach children to code in tangible and fun ways. “Essentially, kids learn computer science while having fun,” said Alfonso Anaya, the technical director. The founders have tested the curriculum with several private schools and have begun branching out to public schools with as many as 80 students in a session.

Monica Estrella, assistant director of the Inland Empire Center for Entrepreneurship (IECE), mentors the group, encouraging them to challenge conventional wisdom. Estrella is impressed with the team. “They are not afraid to take a risk,” she says, which is a common hurdle for many entrepreneurs. The group agrees that the entrepreneurship program encouraged confidence in their ideas and prepared them to commit to the ups and downs of a startup company. Now that the group is gaining traction in many area schools, it has already set its sights on the next big step—instructing teachers on how to teach kids to code. If you are interested in joining the team or would like more information, contact Kids that Code at Codeclassesforkids.com or visit facebook.com/kidsthatcode.

Pat Person, MBA Entrepreneurship/ Marketing, Winter 2015 Alfonso Anaya, MBA Entrepreneurship, Graduated Fall 2013 Jonnell Tyler, MBA Entrepreneurship/Finance, Graduated Spring 2014 Jose Navarrete, MBA Entrepreneurship/Finance, Graduate Fall 2014 Christine Law, MBA Entrepreneurship/Supply Chain, Graduated Spring 2014 Nestor Lerena, BA Computer Science, University of California Riverside Patrick Sales, Computer Science, Undergraduate Maurice Tran, Computer Science, Undergraduate Branton Eterovich-Potter, Computer Science, Undergraduate Norco College Sarah Lee, MBA Marketing, Graduate Candidate Spring 2015 Vincent Garrett, MBA Marketing, Graduated Spring 2014 Vianey Hernandez, BS Psychology, UC Davis 2012 Jennifer Goodman, BA Child Development, first year MA Digital Teaching Credential Program, Azusa Pacific University Advisor: Monica Estrella, Assistant Director, Inland Empire Center for Entrepreneurship

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Student Spotlight shtag a h e h t Use ct

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an for a ch hoto rp get you ext in our n . tion publica

Andrew Brake

First year MBA student What I appreciate about California State University, San Bernardino and the MBA program in the College of Business and Public Administration is that the university and the professors encourage students to think globally. Take advantage of everything this school offers: learn a foreign language, master a business concentration, and study abroad. All doors are open to you. You will find your place in a world full of opportunities.

Cristhal Poron Barrios

Undergraduate student in IST with Computer Information concentration I am currently working for the Technology Support Center for our school. I chose CSUSB because the diversity of students, staff, and faculty. I feel like culture—the different languages and values—shape us. I was born and raised in Guatemala so I feel like the College of Business and Public Administration is a great match for my major and my love for different cultures. I feel the technology field needs more women innovators.

Alex Chavez

MSA 3:2 Program Being accepted into the MSA 3:2 Program, networking with faculty and staff, and being an active member in Beta Alpha Psi and Accounting Association has helped me to develop my leadership and interpersonal skills. As an officer for Beta Alpha Psi, I have organized and participated in several professional networking events, such as Meet the Firms, firm tours, and CalCPA meetings. I definitely recommend students get involved on campus and take advantage of the available resources and opportunities.

Lindsey Polley

Second year MPA student I select electives and compose research papers on topics related to humanitarian/emergency management and project management, as well as public budgeting. CSUSB is one of the few campuses that offer such classes. Dr. Jonathan Anderson, chair of the Department of Public Administration, makes an effort to inform students of opportunities, which led to my current involvement with the Journal of Public Management and Social Policy as an assistant editor, working in conjunction with Dr. Marc Fudge, managing editor.

. .. .. .More MoreThan ThanaaDegree! Degree!| |IMPACT IMPACT11 9


Spirit of the Entrepreneur

The highly anticipated, 12th Annual Spirit of the Entrepreneur Awards was well received with a record audience of 760 business and community leaders on Nov. 13, 2014. The event honors multiple achievements but features three highlights: The Lifetime Achievement Award, the Fast Pitch Competition, and recognition of event sponsors. These awards are given exclusively to incredible and outstanding individuals who have excelled in various aspects of business. This year’s Lifetime Achievement Award was presented to Forest Lucas, who founded Lucas Oil Products, Inc., of Corona. The firm is the world leader in providing high performance lubricants and problem solving additives and products. It also markets more than 272 unique formulations in more than 34 countries around the world. The Fast Pitch Competition, sponsored by local entrepreneur Garner Holt of San Bernardino, gives five talented Cal State San Bernardino student entrepreneurs a chance to deliver a 90-second pitch about their up-and-coming venture idea to the audience and be critiqued on their overall preparation, poise and professional presentation. The top three pitches were recognized and the top student walked away with a $4,000 prize. The Spirit of the Entrepreneur event was presented by the Inland Empire Center for Entrepreneurship at Cal State San Bernardino and sponsored by a wide range of local organizations, including Best Best & Krieger LLP; Vistage; Los Angeles News Group; Inland Empire magazine; Bank of America; the city of Riverside; Business Alliance; UPS; CDC Small Business Finance; Rogers, Anderson, Malody & Scott, LLP; Varner & Brandt LLP; Wells Fargo; Altek Media Group; and the Riverside County Economic Development Agency. The sponsorships and contributions of all involved produced another successful event.

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“Each year we find out just how deep the entrepreneurial talent pool of the Inland Empire is.” - Dr. Mike Stull

This year’s award recipients recognized at the black-tie gala, chosen from 27 finalists, include: Family Business Steve and Kathy Nichols, Chino Valley Ranchers, Colton General Entrepreneur Alan Boudreau, Boudreau Pipeline Corporation, Corona Innovator Entrepreneur Adel Sayegh, Universal Surveillance Systems, LLC, Rancho Cucamonga Contract Manufacturing Entrepreneur Mark Atchison, AMA Plastics, Riverside Manufacturing Entrepreneur Terri Rogers, O.W. Lee Co., Inc., Ontario Service-Based Entrepreneur Brad McDermith, Computer Options, Inc., Redlands Small or Emerging Enterprise Kenya Mills, Innovative Infusion Solutions, Corona Social Entrepreneur Angela Janus, ShareKitchen, Cathedral City Supporter of Entrepreneurship Tom Flavin and Joe Wallace, Coachella Valley Economic Partnership, Palm Springs Best of the Best Award (top entrepreneur of the event) Adel Sayegh, Universal Surveillance Systems, LLC, Rancho Cucamonga

Fast pitch winners:

1st - Jesse Cruz, Kinetic Case 2nd - Summer Haddad, Unique Snacking System 3rd - Andrew Shaw, No Distraction

. . . More Than a Degree! | IMPACT 13


A big thank you to our

Donors of 2014

1st Enterprise Bank A & R Tarpaulins, Inc. Pamela Abell William Abell Accent Computer Solutions Ana Acevedo Luis Acevedo, Sr. Ahern Adcock Devlin LLP Joseph Albrecht Mrs. Sandra L. Albrecht David S. Aldana Lori L. Aldana Kimberly Alexander Bernadina A. Anderson David H. Anderson Jonathan Anderson Hillary A. Angel Anheuser-Busch, Inc. Christine M. Arabaci Levent Arabaci Arnold Arciniega Arrowhead Country Club Aretha D. Ashley Gregory Ashley Michael J. Assumma Terri N. Assumma Carol Averill Donald F. Averill Noe P. Avila Frank S. Ayala Beverly A. Bailey Baker Interior Design Group Brett Baker David L. Baker Susan K. Baker Augusto C. Balasquide Bank of America Barnett California Realty Debra W. Barr Mary Barnett BBVA Compass Matt Becker Diana Beltran Suzanne Berkey Best Best & Krieger, LLP Beta Gamma Sigma, Inc. Tina M. Betts Jo Nell Bevington Nathaniel D. Blake Beth Bockenhauer Boeing Gift Matching Program Heather D. Boone Charles V. Borden, Jr. Earl H. Bowerman Aryn B. Bourland Maria Bravo Brickley Construction Co., Inc. Thomas Brickley Cody J. Brouillette Alfred G. Brown Haakon Brown Margaret M. Brown Mary A Brown Nancy A. Brown Robert C. Brown

Rondall R. Brown Shelly Brown Daniel L. Bryson Michael A. Bucur Sonja L. Bucur DeNeitra D. Burnett C.R.Y.R.O.P California Baptist University Cecilia R. Cabrera Thomas Cabrera Carolyn T. Cardellio Mark Cardellio John R. Carmona Naomi B. Carmona Jonathan Carrion Susan E. Carroll Lois J. Carson Jared G. Cashmer Ronald W. Cashmer Valerie Cashmer Richard Casterjon Mariano Castillo CDC Small Business Finance Josefina Ceja Century 21 Showcase Joy L. Chadwick DeeAnn Chandler Jessica H. Chavez Joseph C. Chavez Christopher Cheek Rong Chen Xinsheng Chen Archin Chirachin Brittany A. Choate-Perisits Sylvana M. Cicero Joe R. Cisneros Citigroup Foundation Citizens Business Bank City National Bank, Riverside City National Bank, Ontario City of Riverside Amy Cloyd Breena E. Coates Jonathon N. Cole Richard R. Coles Robert J. Collins Christopher J. Colten Comerica Community Bank Community Foundation Roberto D. Cortez Patti Cotton Karen Counts Kenneth E. Counts County of San Bernardino Lucilio M. Couto Cowboys Burgers & BBQ Christy M. Craig Elaine F. Craig Nicole N. Craig Connie S. Crouch Deborah L. Crowley Angela Cruz Edwin Cruz Michelle Cuen

Richard K. Davis Yesennia De La Torre Aracely De Leon Lee De Leon Karen Deaquino Barbara J. Denicolai Don DiCarlo Karen DiCarlo Sean Dickinson Karen Dill Bowerman Kendra A. Dockham Walter A. Dominguez Michele Donaldson Tamara Doss Donald A. Drost Angie L. Duran John V. Duran Harold E. Dyck Karen K. Dyck Eadie and Payne, LLP Jacqueline M. Edgett Jerry Edgett Patrick Edgett Edison International Heidi Eisenhut Marrwan El-Betjali Gloria A. Echevarria Enterprise Rent A Car, LLC; Redlands, California Evrnmntl. Syst. Rsrch. Inst., Inc. E.S. Babcock & Sons, Inc. Denise S. Estes Jim Estes Laura Estrada Monica E. Estrella Vanessa D. Fallon Kamvar Farahbod Nahid Farahbod Farmdale Creamery Louis A. Fernandez Anthony Fernandez Eldonna Fernandez Daniel B. Flanigan Kristopher Flores Yesenia Flores Beth A. Flynn Ronald J. Flynn Paul Fong Bradley R. Fox Angelina F. Frainee Marc Fudge Stacy Fudge Angela Garcia Robert Gardner Garner Holt Productions Julia A. Garvey Eloise O. Gault Grant A. Gautsche Marjorie E. Geiser Adreanna Gerace-Coles Carl L. Gerber Brandon L. Gleason Golden Property Management Armida Gonzales

Daniel Gonzales Delia R. Gonzalez Paige D. Gonzales Alma Gonzalez Laura Gonzales-Rivera Goodshop Goodwill Industries of the Inland Empire Lisa Gordon Ranjani P. Gosai Werner Gramajo Galia N. Grano Sue Greenfeld Greenscape Project Solutions, Inc. Alan Greer Deborah D. Grijalva Vipin Gupta Gary C. Hamilton Gloria P. Hamilton James D. Hamilton Elizabeth Hanson Juan T. Herrera Laura L. Herrera Meredith Hilka Scott Hofferber Felicia M. Hopkins Wendy Hostetter Lynn Hounsley Marjorie A. Hoverland Bromley Howser Joan C. Huang International Insurance Svcs. Cheong R. Huh Sung-Kyoo Huh Harold K. Hunt Patricia Hunt Eric L. Hutchins Michael Huth Bomi Hwang IIA Inland Empire Chapter Noel Inducil Tomathy Ingram Inland Empire United Way Marquise A. Jackson Tanisha Jackson Zana Jackson Jan David Tepper, D.P.M., Inc. Becky L. Jaramillo Jason W. Burke Aaron Jimenez Gilbert L. Jimenez Carolyn J. Johnson Marisol Johnson Robert J. Johnson Timothy R. Johnson JP Morgan Chase & Co. K & L Hardware and Plumbing Cheryl Kaenel Mark A. Kaenel Hung D. Kao Tatiana Karmanova Eileen W. Kaufman Meghan Kennedy Ehab W. Khamas Steve Kiang


Dong Man Kim Jaehee Kim Tyron L. King Chad Kinney Nicole Kinney Paul Kirwan Andrea S. Koen John S. Koen Richard J. Kossler Lester M. Kushner John N. Lange Pamela D. Langford Alan W. Larson Chu Ai-Lan Lee Leadership Dimensions Inc. Legacy Financial Antonio P. Leon Quibeira E. Leon Elizabeth A. Lepe Alain Lessard Anne O. Lessard Catherine Levitt Frank M. Lin Hsien-Da Lin May S. Lin Yinghwa L. Lin Oren K. Lizana Giovanny Llamas Sandoval Frank Lomeli, Jr. Alexandra D. Lopez John C. Lopez Kimberly Lopez Love Dog’s World Christina Loza Lucas Oil Pit Stop Inc. Jeffrey Ly Blake Lyons Nicole Lytle Kit Mac Nee Scott MacDonald Management Consultants of America Karen Marquart Gardner Alex J. Marrugi Ramona G. Martin Amira Martinez John E. Martinez Oscar Martinez Nicholas D. Massari Bruce J. McAdams Kimberly McAdams McCarthy Automotive Repair Alexander McMasters Lydia Mehit Josephine G. Mendoza Paulina L. Mendoza Jennifer S. Metz Robert D. Metz Gregg W. Mitchell Sandra Molina Larry A. Montanez James Monty Julius Morales Lina Morales Kasey J. Moran Angelyn K. Moultrie-Lizana Basem E. Muallem MuniTemps Staffing Debra Murphy National Orange Show

Jose G. Navarrete Cruz Jeanne L. Navarro Raymond A. Navarro, Jr. Vincent Nestler David T. Ngo Tuyet K. Nguyen Ya Ni Alan Noguera, Sr. Velia Noguera Christina Nolan Blake D. Oberle David Oberle Patricia Oberle Carolyn Ortman Brittney R. Osborne Ken B. Othman Pacific Waterproofing & Restoration Inc. Terri Palazzo Parke, Guptil & Company, LLP Kyle G. Parker Stacey Parker Kathie L. Pelletier Auvenida M. Pena Alfredo Perez, Jr. Maria R. Perez Ron Perez Performance Promotional Products Alexander Phan Anna L. Phillips Zeph Phillips, IV Donald Pilcher Kellie Piper Kevin J. Piper Harris Plotkin Ruth W. Plotkin PM Productions, LLC Michael S. Portillo Belinda Potter Pamela Potts Delbert J. Powell Jessie C. Powell Premier Commercial Bank Chelsey Preston Danielle Preston Robert Preston Joan K. Prost Lynne A. Pryor Balvina R. Ramirez Ruben Ramirez Alyssa A. Ramos Calvin Ramos Edgar Ramos Paul A. Rascoe Foundation Daniel Reddehase Redlands Executive Suites, LLC Redlands Insurance Brokers Ray A. Reyes Gabrielle Richardson Tore P. Richardson Roberto Rivera Riverside County Treasurer Elias G. Rizkallah Robert Half International, Inc. Robert J. Casillas Accountancy Corp. Jessica J. Rodas Isabel Rodriguez

Javier E. Rodriguez Andrea Roe Stephen J. Roe Rogers, Anderson, Malody & Scott Alexandra V. Romon Ellen A. Rose Lawrence C. Rose Gene Rosecrans Nivardo Ruano Norma A. Ruano Erek R. Rubio Adam R. Russell Jason Ryan Tina Ryan S Tech Consulting, LLC Theresa A. Salas Willie R. Sanders, Jr. Evelia M. Sands Linda A. Santillano Micheal A. Scarbrough Erin N. Schulz Craig Seal Security Bank of California Patricia Seitz Richard M. Seitz Victoria A. Seitz Marcelino Serna Abdulah Shafi Mozafar Sharifi-Mahzoon Carole V. Shaw Evelyn M. Sheffield Scott D. Sheldon Yukasa Shida Elena Sibille Stephanie A. Silva Ernie Silvers Barbara W. Sirotnik Robert I. Sirotnik Carolyn A Skiljan Michelle Skiljan Robert J. Skiljan Cheryl Skubic John Skubic Sandra Slade Mittchell K. Slagerman Thomas J. Slaughter Beverly A. Smith Chere N. Smith Marland Smith Matthew Sommerville Soren, McAdam, Christenson, LLP Southern California Edison Adela Spangler Richard Spangler State Farm Companies Foundation Stater Bros. Foundation Stater Bros. Markets Catherine S. Steinberg Joel L. Steinberg Joanne L. Stevens Kevin P. Stevens Marcia Stewart Walter T. Stewart Michael Sticker Trevor Stroda Stronghold Engineering, Inc. Michael G. Stull Pam Stull Eydie Stumpf Augustino V. Suafao

Paul Suino Wendy W. Sullivan Hua Sun Bruce S. Swann Ramatullah R. Tameez Kim Tan The Yoga Room Justin Thomas Ticketleap Sean Tillema Kristin Tillquist Murili M. Tiwari Pushpa D. Tiwari Maria Tomkins Ginger A. Toon Kenneth Trussell Alphonso H. Twine Ora M. Twine UBS Financial Services, Inc. Union Bank of California United Parcel Service Valerie L. Uribe US-China Business Training center Martin L. Valdez Montgomery Van Wart Robin-Ann Vance Roy Vance Roberta J. Van Auken Lynda Van Hoof Vantage LED Varner & Brandt LLP Bruce D. Varner Nancy B. Varner Richard J. Vaughn, Jr. Valerie M. Vega Cecilia Vest Crystal C. Vickery Brandon N. Vien Rocio L. Villarreal Vistage Worldwide, Inc. Claudia J. Walker Janine A. Warren Wells Fargo Bank Robert A. Wengen Yolanda Wengen Claudena Wesley Aubrey Weston Joy White David L. Wilder Lynn Wilder John M. Wilkerson Janees L. Williams Jason B. Williams Danette Wilson Joann B. Wilson John P. Wilson Jennifer L. Wolfinbarger Victoria Wright John Wu Shunte J. Wyndham Simon Yang Leijie Yao Gloria A. Ybarra Joseph R. Ybarra Erin Yela Allen Yeun Susan S. Young Jake Zhu Gail A. Zwart


MBA and MSA

Business Graduate Programs Celebrates Milestone with Class of Fall 2014 To celebrate and honor their accomplishments, the Business Graduate Program Office invited MSA and MBA graduates and their families to meet in front of Jack Brown Hall after the fall 2014 commencement ceremony for conversation and refreshments. Graduates shared stories about their experiences in the program, recalling long nights of study and many months of juggling personal and professional responsibilities. The newly minted MBA and MSA graduates snapped photos with their favorite professors, administrators and staff members. “This is a great way to say good bye and take our last pictures together,” said Dana Marin, an MBA graduate. “Having the picture of all of us is something I’ll treasure along with my MBA. This is a great way to cap out the experience and share it with our families.” In his remarks, Dean Lawrence C. Rose noted, “The accomplishment of these students is a real milestone. They have received much more than a degree, they have developed relationships, experiences and skills which will impact their careers for years to come.” The CBPA staff invited the graduates to stay in touch and to mentor new student cohorts. The graduate program staff and faculty look forward to holding the next reception for MBA and MSA graduates in June.


Gifts and Grants BANK OF AMERICA DONATES $10,000 FOR FINANCIAL LITERACY PROGRAM In an effort to help Cal State San Bernardino students learn more about the basics of financial literacy, Bank of America has donated $10,000 to start a financial peer counseling program on campus. Lawrence C. Rose, dean of the College of Business and Public Administration, praised Bank of America for its foresight in providing “seed money” for the financial literacy initiative. “This is a great opportunity for us to increase awareness of the importance of financial literacy for our students and university community,” he said to the faculty, students, administrators and local leaders gathered for the presentation. Al Arguello, Inland Empire Market president for Bank of America, said that financial literacy is a key contributor to the health of the community. He hoped the money would help close the “pervasive gap” in understanding basic finances.

(L to R) Hassan Webb, Christopher Allen, Al J. Arguello, Bank of America; Lawrence Rose, dean, College of Business and Public Administration, California State University, San Bernardino; Michelle Skiljan, co-director, IEWBC, Inland Empire Center for Entrepreneurship, CSUSB; Brian Haynes, vice president, Student Affairs, CSUSB, and Mike Stull, director, IECE, CSUSB

Donations Edison awarded $80,000 in support of STEM programs at the university Union Bank donated $50,000 in support of the Small Business Development Center, a program of Inland Empire Center of Entrepreneurship (IECE) Comerica donated $50,000 in support of the Small Business Development Center, a program of Inland Empire Center of Entrepreneurship (IECE) Wells Fargo donated $50,000 to support Women’s Business Center and the Small Business Development Center, programs of the Inland Empire Center of Entrepreneurship (IECE).

. . . More Than a Degree! | IMPACT 17


Public Administration MPA Alumni Reception News The Master of Public Administration cohort of 2009 celebrated a 5-year reunion with the employees of the city of Corona on Aug. 19, 2014, at Rodrigo’s Mexican Grill. The event was a combined effort of Cal State San Bernardino and the College of Business and Public Administration. Dean Lawrence C. Rose; Kimberly Alexander, director of development for the College of Business and Public Administration; Ricki McManius, director of development for the College of Education; Evelyn Marquez, development associate; department chair Jonathan Anderson; and Professor Montgomery Van Wart welcomed and socialized with more than 15 city of Corona alumni. With the assistance of the city’s retired crime analyst, Karen Alexander, who was also a part of the cohort, the alumni was excited to have the opportunity to reunite with their professors and their former classmates. Professor Van Wart was “pleased, but not surprised, by the number of cohort participants who had been promoted since the beginning of the program.” Attendance included employees of various departments of the city of Corona including, but not limited to, the police department, public works and information technology. Dean Rose and the faculty shared news of the college, provided updates about programs, the MPA Program, and invited the alumni to get involved. Moreover, they provided the alumni with ideas on how to engage other city of Corona employees to join CSUSB. Dean Rose said, “It

Dr. Montgomery Van Wart with the class of 2009 city of Corona cohort. is important to stay connected with our alumni so we can highlight their successes and in turn show our current students that finishing a degree can make a difference in their careers.” All who attended shared their experiences of the college and the MPA program, which added to a great reunion.

FINANCE STUDENTS VISIT CHARLES SCHWAB REGIONAL OFFICE IN PHOENIX, ARIZ.

From left to right: Vanessa Dollenete, Juan Madrigal, Mark Cadman, Dr. Jim Estes, Salvador Andaya, Dung Dinh, Yao Yao, and Joshua Bowens.

18 IMPACT | Spring 2015


Community Impact

Chartering Cyber Pathways for Middle School Girls Just as the campus was starting to quiet down from finals week and graduation in December, several large yellow school buses pulled up to the flagpole at the entrance to the university and dropped off nearly 300 excited-to-be-out-of-school-for-theday middle school aged girls onto the front lawn. As they swarmed en masse toward the San Manuel Student Union, Dr. Tony Coulson and approximately 50 volunteers from staff, faculty, sororities, the Girl Scouts, the InfoSec Club, and the Cyber Innovation Center in Bossier City, La., braced for the rush of energy that was about to descend upon them. The girls, all from Title 1 schools in the Inland Empire, were on campus for a one-day program titled “Cyber Pathways for Middle School Girls.”

an interactive day that would engage and create interest in STEM disciplines and cyber security. Knea Hawley, director of fund development and alumni engagement for the Girls Scouts, San Gorgonio Council, said, “When we presented the concept to Dr. Coulson, he just took it and ran with it!” As the project grew, Dr. Coulson knew he would need a lot of help. He called the Cyber Innovation Center (CIC) in Bossier City, La. The CIC is a nonprofit organization whose focus is economic and academic development. The CIC’s academic division, the National Integrated Cyber Education Research Center (NICERC), http://www.nicerc.org/ home, specializes in curriculum and professional development for middle and high school teachers. “After I explained what we wanted to do for the girls, the folks at CIC volunteered to come,” said Dr. Coulson. “The importance of getting girls interested in STEM fields, and in particular, cyber security, cannot be overstated,” said Dr. Coulson. “I’m counting on many of these girls being cyber security majors here at CSUSB in the not too distant future.”

Claire Jefferson-Glipa, program specialist of the Girl Scouts of San Gorgonio Council, discussing the day’s events with a cyber security student Kenneth Johnson

Claire Jefferson-Glipa, business relations manager for the Girl Scouts of San Gorgonio Council, headquartered in Redlands, Calif., came up with the idea. “Our goal with the Girl Scouts is and has always been to create the next generation of female leaders,” she said. After receiving grants from the San Bernardino Valley College Foundation and Time Warner, she contacted Dr. Coulson, director of the College of Business and Public Administration’s Cyber Security Center. He agreed to design

Middle school girls listen attentively to Dr. Tony Coulson talk about science and cyber security opportunities for women.

To learn more about the Cyber Security Center at Cal State San Bernardino, or to make a contribution to support the summer camp, please contact Dr. Tony Coulson at: tcoulson@csusb.edu, or call 909-537-5768.

. . . More Than a Degree! | IMPACT 19


CBPA Faculty Publications *Many faculty members collaborate on articles, books, and book chapters for peer-reviewed publications. Thus, publications with more than one CBPA author are only mentioned once in this listing. All CBPA authors’ names are highlighted by their department color.

bankruptcy and the troubling case of capital appreciation bonds. Journal of International and Economics, 14(3): 35 – 50.

Mohammad Bazaz, Xiang Liu, and David Senteney

Estes, J., Chen, H., and Jubinski, D. (2014). Our benchmark is better than your benchmark: The municipal bond market. Journal of Financial Planning, 27(7): 50 – 59.

Liu, X. (2014). The effects of ethical restriction and competitive pressure on knowledge sharing. Journal of Theoretical Accounting Research, 10(1): 92 – 111.

Yang, T., Branch, B., and Lee, S. H. (2014). Institutions and Risk Arbitrage. Pan Pacific Journal of Business Research, 5(2): 3 – 22.

Liu, X., Saidi, R., and Bazaz, M. (2014). Institutional incentives and earnings quality: The influence of government ownership in China. Journal of Contemporary Accounting and Economics, 10(3): 248 – 261.

Information and Decision Sciences:

Accounting:

Dorocak, J. (2015). Why is Obamacare constitutional while DOMA was not? How Libertarian is the Constitution? Connecticut Public Interest Law Journal. 14(1): 1 – 27. Senteney, D.L., Gao G., and Bazaz, M. (2014). Accounting principle choice by ADR firms and auditor’s fees. International Journal of Accounting, Auditing, and Performance Evaluation, 10(4): 327 – 363.

Jake Zhu and J. Son

Varzandeh, J., Farahbod, K., Zhu, J. (2014). An empirical investigation of supply chain sustainability and risk management. Journal of Business and Behavioral Sciences, 22(2): 119 – 125. Son, J., Alves-Foss, J. (2014). Security/Performance tradeoffs in hybrid real-time scheduling algorithms. Pan Pacific Journal of Business Research, 5(1): 2 – 25.

Management:

Breena Coates, Don Drost, Craig Seal

Senteney, D.L., Gao, G., and Bazaz, M. (2014). Cross market information flows: U.S. listed ADR accounting principles choice and the market reaction to SEC Form 20-F. Journal of Accounting and Finance, 14(4): 25 – 51.

Coates, B.E., Gender Mainstreaming: Leveling the Playing Field in the Global Academic Environment, Chapter for book edited by Michele Paludi, Women and Management Worldwide: Global Issues and Promising Solution, Praeger Publishers, Winter 2012.

Finance:

Seal, C., Miguel, K., Alzamil, A., Naumann, S. E., RoyceDavis, J., Drost, D. (2015). Personal-interpersonal competence assessment: A self-report instrument for student development. Research in Higher Education Journal, 27.

Francisca Beer, James Estes, Liang Guo, and Taewon Yang Beer, F., Estes, J., and Deshayes, C. (2014). The performance of the Faith and Ethical Investment Products: A comparison before and after the 2008 meltdown. Financial Services Review, 23(2): 151 – 167. Estes, J., Fudge, M., and Van Wart, M.(2014). Structural drivers and political facilitators of local government

20 IMPACT | Spring 2015

Public Administration:

Jonathan Anderson, David Baker, Kimberly Collins, Marc Fudge, Ya Ni, Alexandru Roman, and Montgomery Van Wart.


Anderson, J. F. (2014). An open letter to “dirty hands” theorists from a public manager (or, the pitfalls of divorcing theory from practice.) Public Integrity, 16(3): 305 – 315.

Roman, A. V. (2014). Refocusing perspectives on public corruption away from the individual: Insights from the Moldovan social matrix. Transylvanian Review of Administrative Sciences, 43€: 216 – 231.

Baker, D. L., Fudge, M. K, & Roman, A. V. (2015). Governmental budgeting workbook: Bridging theory and practice (3rd ed.) San Diego, CA: Birkdale Publishers, Inc.

Roman, A.V. (2014). The multi-shade paradox of public corruption: the Moldovan case of dirty hands and collective action. Crime, Law and Social Change, 62(1): 65 – 80.

Baker, D. L. (2014, October 16). Reform charter for a smarter city. The Sun.

Roman, A. V. (2014). The politics of bounded procurement: Purists, brokers and the politics-procurement dichotomy. Journal of Public Procurement, 14(1), 33 – 61.

Collins, K., and Ley-Garcia, J. (2014). Happiness and marginalization rates for internal Mexican migrants and the native-born population in Baja California, Mexico. Social Science Journal, 51(4): 598 – 606.

Van Wart, M. (2014). Contemporary varieties of ethical leadership in organizations. International Journal of Business Administration, 5(5): 27 – 45.

Mumme, S.P., Collins, K., and Castro, J.L. (2014, Spring). Strengthening Tijuana River Watershed Management. University of Denver Water Law Review 17(2): 329 – 357.

Van Wart, M., Baker, D. L., and Ni, Y. (2014). Using a faculty survey to kick-start an ethics curriculum upgrade. Journal of Business Ethics, online: 1 – 17.

Fudge, M. (2014). Enhancing user engagement with elected officials: Contextual predictors influencing the use of social network applications on municipal web sites. International Journal of Technology Diffusion, 5(3): 1 – 21.

Xiao, H, Van Wart, M., and Lebredo, N. (2014). “Sustainability Leadership in a Local Government Context: The Administrator’s Role in the Process,” Public Performance and Management Review, 37 (March 2014), 3: 362-386.

Manoharan, A., Fudge, M., and Zheng, Y. (2014). Global clusters in municipal e-governance: A longitudinal study. International Journal of Public Administration, online: 1 – 16.

Marketing:

Mumme, S. P., and Collins, K. (2014). The La Paz Agreement thirty years on: The politics of environmental cooperation along the U.S.-Mexican border. Journal of Environment and Development, 23(2): 1 – 28. Roman, A. V. (2014). Realizing e-government: Delineating implementation challenges and defining success. In E. Halpin, D. Griffin, C. Rankin, L. Dissanayake, & N. Mahtab (Eds.) Digital public administration and e-government in developing nations: Policy and practice (pp. 112 – 137).

Jason Ryan

Silvanto, S. and Ryan, J. (2014). “Relocation Branding: A Strategic Framework for Attracting Talent from Abroad” Journal of Global Mobility, Vol. 2, No. 1, pp. 102 – 120. Ryan, J. and Silvanto, Sari (2014). “A Study of the Key Strategic Drivers of the Use of the World Heritage Site Designation as a Destination Brand.” Journal of Travel and Tourism Marketing, Vol. 31, No. 3, pp. 327 – 343.

. . . More Than a Degree! | IMPACT 21


New Faculty Vincent Nestler, Ph.D.

Vincent Nestler holds a Ph.D. in instructional design and a master’s in both network security from Capitol College and M.A.T. from Columbia University. Dr. Nestler is the author of the “Principles of Computer Security, Lab Manual,” published by McGraw Hill. He is a network-engineering consultant with more than 20 years of experience in network administration and security. He served as a data communications maintenance officer in the U.S. Marine Corps Reserve. Since 2007, Dr. Nestler has been integral to training CyberCorps students at the National Information Assurance Training and Education Center (NIATEC).

David Senteney, B.S., MAS, Ph.D.

David Senteney holds B.S., MAS, and Ph.D. degrees in accountancy and has specialized in Financial Accounting and Reporting by business entities i.e., FASB and IASB Reporting Standards, SEC Regulation and Securities Markets for over 20 years as an academic accountant. He is a prolific scholarly author on financial statement analysis and equity valuation as well as economic aspects of FASB and IASB financial accounting standards, particularly relating to security market relevance of FASB and IASB financial accounting standards. Dr. Senteney is an active member of a number of professional and academic accounting, financial and statistical associations.

Helena Addae, Ph.D.

Helena Addae earned her Ph.D. from John Molson School of Business at Concordia University, Montreal, Canada, in 2003. Her research interests are in absenteeism from work, organizational commitment, job stress, job satisfaction, and cross-cultural management. She has published in numerous journals and was the recipient of the award for the Outstanding Paper published in Cross Cultural Management in 2014. She serves on the editorial board of International Journal of Cross-cultural Management, and in 2012, was a Fulbright Scholar at the University of Ghana Business School where she taught, mentored junior faculty, and supervised graduate students’ theses.

Did you know? The faculty of the College of Business and Public Administration published in more than 30 academic journals in 2014.

22 IMPACT | Spring 2015


New Staff Robert LeBaron CBPA IT Consultant

Kyle Quarles Academic Advisor, Student Services Center

Kimberly Arredondo Administrative Support Coordinator - Student Services Center

Amanda Yates-Gonzlaez Administrative Support Assistant - Accounting and Finance

“One key strength to my position is the ability to interpret information from both computers and people to solve problems and keep problems from happening.

“One strength benefiting my position is listening— students have a variety of concerns outside of the classroom, as well as positive aspirations for their future, and I’m privileged to hear them all.

“A strength to my position is my customer service skills. I strive to provide students with the highest level of service whether they are the first in the door or the last of the day.

“A key strength to my position is my calm demeanor and positive attitude when helping students, no matter what the situation entails.

People would be surprised if they knew that I have been to Argentina to dove hunt.”

People would be surprised if they knew I could talk for hours about comics (preferably Marvel), philosophy (especially Aristotle, Maritain and Pieper), and bike riding.”

Joshua O’Handley Administrative Support – Center of Global Management “A strength I have in my position is that I have studied abroad before, and because of this I can relate to students when I am promoting the programs. People would be surprised if they knew: I participated in the yearlong CSU International Program in Uppsala, Sweden.”

People would be surprised if they knew that I enjoy collecting antiques and vintage clothing.”

Evelyn Marquez CBPA Development Associate “A strength to my position is being able to assist with all aspects of donations from corporations, companies, and individuals for the benefit of the students, programs, and employees in the college. People would be surprised if they knew I have competed in all sports including but not limited to soccer, baseball, cheerleading, gymnastics and basketball.”

People would be surprised to know that despite my quiet nature, I actually have a lot to say and am quite talkative … once you get to know me.”

Auvenida Peña Admissions and Outreach Officer Business Graduate Programs “One key strength to my position includes my ability to adapt when communicating, which combines traditional and non-traditional methods. People would be surprised if they knew I have overcome great obstacles including being homeless a total of 4 years of my childhood.”

. . . More Than a Degree! | IMPACT 23


College of Business and Public Administration 5500 University Parkway San Bernardino, California 92407-2393

Get your

Momentum

going with career-expanding graduate classes in the

College of Business and Public Administration Get more information on how to obtain a degree from the College of Business and Public Administration!

cbpa.csusb.edu (909) 537-5700

A B M SA M MPA


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