Installation Management Campaign Plan 4000 business measures are collected (dependent on definition; “business measures” is defined herein as all data used to quantify inputs, outputs, process characteristics, or outcomes). In 2009, an enterprise-level Lean Six Sigma (LSS) project team concluded that some measures are unnecessary or duplicated. In compiling and evaluating 1400 measures, the team determined that roughly 5% of the measures could be considered unnecessary. In 2010, a second LSS team furthered the work of the first with an Installation Management Business Measures Evaluation Project. The team developed a specific evaluation method and model and applied it to 1300 Installation Status Report and Common Levels of Support measures collected during Fiscal Year 10. Preliminary results have shown that approximately 27% of the 1300 measures for which service owners provided information could be candidates for elimination, pending validation of results. The outcome of this project has the potential to reduce garrison workload associated with collecting and reporting unnecessary business measures. In addition, this project will promote long-term efficiency for the Installation Management Community by developing and validating a sustainable method for curbing the use of unnecessary measures. Conclusion Our outcome for driving execution of the Campaign Plan and assessing results through metrics is to improve the delivery of our services, programs and infrastructure to a complex set of customers who are themselves performing in a dynamic operating environment. Our end state is readiness and well-being for every person living, working, and utilizing services on or off our Army installations. By selecting and tracking relevant measures, we will enhance our ability to answer the three fundamental questions: Are we doing the right things? Are we doing things right? What are we missing?
Annex D: Metrics
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