Key directions for achieving our performance objective:
5.6 5.4.4 Ensure our staff and workplaces remain safe
Our focus areas
Key initiatives include:
We will:
• Implement the Banyule Management Systems requirements for the continued certification of Occupational Health and Safety
5.5.1 Manage and enhance information systems that heighten business and service effectiveness
• Ensure Service Unit Risk Analyses are undertaken annually for all work areas. 5.4.5 Ensure constructive workplace behaviours are modelled on the organisation’s values Key initiatives include: • Facilitate a cross functional corporate working group to review and realign the Organisation’s Working Together Working Better Values: -- to unite the workforce with common goals and objectives -- increase morale and reduce turnover rates -- engage collaboration -- promote the sharing of best practices and productivity to create a culture of accountability, success and customer service excellence.
5.5 Maintain and strengthen corporate information and innovation We are committed to developing and maintaining effective systems and practices to ensure that information is well managed and that legislative requirements are met. This will enable valuable corporate information and records to be accessible, while being preserved. We will use innovative technology and provide management tools that enable central capture and retrieval of information. This will enhance Council’s ability to access and utilise information to improve decision making and delivery of services. We will also use innovative and people-friendly communication technology to encourage participation and social connection, and improve access to and sharing of information.
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BANYULE CITY COUNCIL CITY PLAN 2013-2017
Key initiatives include: • Actively engage with service units to maximise the utilisation of Corporate Systems and Technology investment by using more and more functionalities, including: rolling out the Customer Request Management system (CRM), asset systems, work orders, hot-desking and others • Implement the new Electronic Document Records Management System (EDRMS) to replace Infovision and streamline processes and management of electronic and hardcopy information • Work with externally focused service units to build a knowledge base of relevant information, to assist customers in accessing Council and community services • Support the organisation to maintain certification of the Banyule management system • Analyse and develop systems and processes to support knowledge sharing and continue to improve performance • Work with relevant service units to streamline service deliverables, including: e-Recruitment System, Online Requisition, Online Customer Services, etc. • Conduct a review of the Public Records Office of Victoria (PROV) guidelines and standards and develop an action plan to address key priorities • Implement a disaster recovery solution (technology platform) to meet Council’s business continuity requirements as guided by Council’s Executive Management Team • Redevelop Council’s Intranet to improve departmental communication and collaboration.
Plan and manage the systems and assets that support Council’s service delivery
5.6.2 Renew Banyule’s internal support service assets according to agreed service levels and standards.
We will ensure that our technology and physical assets are maintained and provided in a form that meets the service and infrastructure needs of our organisation. This supports our service units to deliver efficient, effective and quality services for our community now and into the future.
Key initiatives include:
We will plan for the future asset needs of the organisation, including asset identification, maintenance and renewal requirements. We will continue to strengthen our foundation technology platform so that we are in a good position to prepare the organisation for future technology challenges, adapt to change and embrace appropriate new technologies. This includes our planned technology infrastructure upgrades and implementation of essential foundation technology projects. We will effectively manage Banyule’s information and communications technology systems to provide reliability, security and superior performance We will continue to investigate and appropriately implement business technology improvements and, where appropriate, provide staff with the functionality to do their job anywhere and anytime. This will help us to improve our efficiency and deliver better services to our community. It includes, providing appropriate engineering support (e.g. design, traffic management advice) to enable the best outcomes for construction of our major projects. We will also continue to provide a cost effective fleet while minimising the impact on the environment, meeting operational requirements and minimising risk to staff and community. Our focus areas We will: 5.6.1 Continue to provide a sustainable, cost effective and safe fleet Key initiatives include:
• Provide reliable and dependable IT User Management Services, including resolving user requests in a timely manner • Deliver the Electronic Document Records Management System (EDRMS) technology platform for information, document and record management • Maintain and provide a reliable and stable Information and Communications Technology (ICT) environment to the organisation, including: Authority Corporate Systems, Server and Network Hardware, Network Security patch management, systems upgrade and replacement • Continue to implement the support systems and processes for quality asset management, including: work with relevant Service Units to roll out Asset Management and CRM systems • Continue to develop the GIS system and integrate with asset inspection data. 5.6.3 Provide staff with the right tools to do their job easily and flexibly as appropriate for the task. Key initiatives include: • Investigate and develop options for new and innovative systems and technologies for use in consultation with IT and targeted Service Units, including: Health & Aged Services, Municipal Laws and others • Work with relevant Service Units to review and improve processes that support payment options and methods available for customers through our website • Develop Council’s intranet to better support knowledge sharing • Manage and maintain records service delivery to the organisation during the implementation stage of the new EDRMS.
• Investigate further opportunities to minimise fleet operating costs and emissions, and ensure maximum utilisation. • Continue to provide a cost effective and environmental fleet, supported by an efficient and responsive fleet management team and workshop.
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