PEOPLE NEWS
Additional Service Engineers Boost Heatstar’s UK Coverage With the appointment of an additional two new service engineers, Heatstar now offer an unrivalled level of after sales support with improved coverage throughout the UK. Heatstar believe that after sales support nationwide is so vital that it is something that can never be left to chance or, for that matter placed in the hands of any third party. Heatstar, therefore employ their own team of dedicated engineers, completely knowledgeable about the products and equipped with vans stocked with all necessary equipment and components to cover most eventualities. In fact, analysis of Heatstar’s engineers’ visits throughout the UK shows that 96.7% of mechanical breakdowns were fixed on the first visit. These engineers are employed by Heatstar, trained by Heatstar and equipped by Heatstar. It is also worth noting that when a Heatstar engineer visits an end-user site, they are always aware that they are representing the trade installer. Planned maintenance agreements are also available on all Heatstar products. These service and maintenance contracts are renewable annually and there is no obligation for the client to
commit themselves to a contract prior to the initial manufacturer’s warranty expiring. The costs of the contracts vary depending on the model but typically they start from as little as £376 per year. Even top quality, reliable products like Heatstar benefit from planned, regular maintenance. By providing maintenance contracts Heatstar can ensure that the equipment is properly maintained and serviced by fully qualified Heatstar engineers with an in-depth knowledge and experience of the products. This in turn offers complete peace of mind to the end user and demonstrates the after sales service and support offered by the installer in conjunction with Heatstar. There is also a Technical Helpline available which can often resolve issues over the telephone. Heatstar 01983 521465 www.heatstar.com
Golden Coast’s DELight Responding to rising interest in automatic cover systems and requests from customers, Golden Coast has welcomed back DEL specialist Luke Honnoraty to its Technical Sales Team. Luke brings with him an in-depth understanding of the innovative cover systems, gained through working with the product, the manufacturer and installers for more than five years. His return follows a brief hiatus, which allowed Luke to explore his passion for stand-up comedy. As well as performing solo, Luke has supported comedians including Matt Richardson and Katherine Ryan in the West Country. Golden Coast Sales Director Adam Clarke said of the appointment: “We are very glad to have Luke back with us... as are our customers. As well as being a warm, friendly and funny, he has a nearencyclopaedic knowledge of DEL’s product lines. that can make all the difference to a project”. “We pride ourselves on finding the very best people – the sort which can give your project the competitive edge and Luke’s proven himself in that arena time and time again. He’s back and as dedicated and enthusiastic as ever before... and ready for that next challenge.” Golden Coast 01271 378100 www.goldenc.com
Dröm UK Announce Management Change Kicki Carlsson, CEO and Co-Founder of Dröm UK Ltd, has announced her decision to take a step back from the day-to-day running of the company. Kicki co-founded Dröm UK in 2002 with Barry Smith and together they built the company into the highly regarded, specialist thermal wellbeing designer that it is today. Barry will take over as CEO with immediate effect, with continued focus on high-end project management and sales growth. Kicki will become an Ambassador for Dröm, continuing to raise the public profile of the company, both in the UK market and abroad, as well as taking an active role as advisor to the management team. Erin Lee has been promoted to Managing Director and will undertake this role whilst
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continuing to oversee a number of ongoing projects. Kicki said: “My decision to step down as CEO took a long time to make and wasn’t easy. I love this business and I have seen it grow steadily since the start 16 years ago, with the help of a fantastic team and a lot of hard work. I now feel very comfortable handing over the reins to the new management team as they have a wealth
of knowledge and a real passion for the company. “I’m absolutely certain that Dröm will go from strength to strength and carry on delivering the highest quality products and services as well as promoting the importance of thermal well-being.” Erin added: “This is an exciting new chapter for Dröm UK and I have every confidence that the fantastic team that we have will continue to ensure that we remain one of the leading design and build specialists for the wellness industry.” Dröm UK 01932 355655 www.dromuk.com
Dröm UK Managing Director Erin Lee and CEO Barry Smith
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