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Web applications reduce total cost of ownership and make automating construction management a reality for local agencies Greg Fehrman, P.E., Manager, Construction Services, C&S Companies, Syracuse, New York; Charles Engelke, Chief Technology Officer, Info Tech, Inc., Gainesville, Florida o one would dispute that the Internet has revolutionized business processes in the past decade. Thanks to it, you can communicate with just about anybody, in any way, anytime you want. You can find the answer to almost any general knowledge question you can ask. You can even manage information, like your finances or travel. All you need is a web browser connected to the Internet. But when it comes to running your own business or agency, managing information and answering questions has required you to acquire, install, configure and manage a sophisticated information system on one or more servers, and several pieces of client software on your own PC. That’s a significant capital and ongoing cost. That cost has discouraged many local agencies from adopting comprehensive information systems to manage their business. Some areas within local government, such as law enforcement, have been able to make the investment and have reaped tremendous benefits from this revolution, but many are still left behind. A surprising laggard is infrastructure construction. At this time, most local agencies still record contract progress on construction projects on paper, while others are using general purpose spreadsheet applications. These methods are error-prone and saddled with inefficiency, such as duplicating data entry, but they are affordable and a comprehensive information system to handle it often isn’t. That’s changing now thanks to what is now called “cloud computing.” Cloud computing vendors run the servers and manage all the software for you at their own sites and share it over the Internet, and you and your staff just need a web browser and an Internet connection to use it. Instead of making a large up-front investment to begin using the software and then having to spend on periodic major hardware and software upgrades, your organization generally just pays a monthly or annual subscription fee. And if the cloud computing application doesn’t work out for you, all you are out is the subscription fee for the time you used it, not the enormous capital expense you’d have to write off if you implemented a traditional software application you later decided to drop. Both costs and risks are reduced for you in this model. The availability of Internet-based cloud computing applications intended for construction management has blossomed, and when used, they greatly reduce the total cost of ownership. This puts the agency in an advantageous posi38 APWA Reporter June 2009 tion—more vendors and an attractive price tag. And it gives small- and medium-sized agencies options they could not afford until now. How have web applications made automating more economical? When you purchase a new cell phone, you shell out your money knowing that the technology you are purchasing is already old. Next week, that same phone could be on the clearance shelf because a newer model has arrived. This is the conundrum of technology purchases. Cloud computing has eliminated this risk when it comes to software purchases. When the application is upgraded, you get the upgrade instantly the next time you use it. There is no need to order new disks, have the application reinstalled on everyone’s computer, or wonder if you should install this new version or wait for the next one. You always have the latest and greatest. This means less hassle for your IT folks and no downtime for upgrading. Indeed, with the flexibility of web technology, a local agency’s construction personnel would be remiss in using cost as a barrier to automating. With the cost issue mitigated, this begs the question, “Is automating worth the effort?” What can these applications really do? Will the efficiency gained justify the time spent? Will my staff embrace the technology? The truth is that the use of web-based applications in the infrastructure industry provides benefits that small businesses or agencies can no longer ignore. The real-time information from anywhere provides the power and efficiency required to deliver projects more quickly. The ability of remote management of projects allows multi-tasking and administration to be performed anywhere in the world. The inefficiency of driving to a project site just to check quantities and reports has been eliminated; this now can be done from the home office, satellite office, motel room or home. Project closeout times can be reduced as less time is spent producing paper documents, determining what documents are still outstanding, and producing the final change order. There are several vendors offering capital infrastructure program management applications. These can manage an agency’s estimating, bidding and construction programs. When data is entered once—directly into your construction management system—errors are greatly reduced, and instant access to the data allows all parties to be aware of project status in real time. Perhaps the best advantage is that

APWA Reporter, June 2009 issue

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