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How does pre-opening work compare with working in an existing property? What are the top 3 challenges in an opening? Initially I was working as a Project Manager in Shenzhen; I did the opening for a Resort Spa and managed that after opening.
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The main goal of the pre-opening team is to build on experience and create excitement about the Hotel grand opening. The most important challenges are:• Meeting datelines • Expectation/Goal Achievement • Staff Relationship/Connection • Communication What are your top 3 tips for success in Housekeeping Management? • Understand the job description • Have a positive attitude • Knowledge • Micro-management/leadership skill If you had to do it all over again what would you do differently? I am most appreciative of all the opportunities I have had. Doing it over again, I would remind myself about the wonderful things in my life. For me personally I find that working on making each day a happy day is more sensible than trying to come up with a two or three year plan. I am always open to the opportunities that are presented to me. My philosophy is “Quality is more important than Quantity”. What advice would you give someone starting out in housekeeping?
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• They need to learn from the bottom up • They need to learn the importance of departmental operational processes • They need to be open to change • They need to set high performance goals What do you do for fun? • Karaoke • Listening to music • Yoga How do you think housekeeping management has changed since you started? The Housekeeping has had significant changes, especially in the area of productivity; we now have systems in place to measure this. Technology in this area has really taken off. When I started in housekeeping we only had basic reports from front office and basic communication, now we are able to manage the department using different technologies and improve communications. Where do you think it is heading? In the future we will have more technology and more systems to tackle the running of the housekeeping department with more precision. n
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