Employer Satisfaction Questionnaire Results Outcomes for learners O/S
Gd
RI
Inad
N/A
Ttl
Outstanding
Good
Requires Improvement
Inadequate
N/A other
A1
At your first visit from our Learner Recruitment consultants, they informed you about tpm’s ambition for high standards of quality and learner achievement?
37
51
1
0
0
89
42%
57%
1%
0%
0%
A2
Recruitment consultants provide information, advice and guidance on services?
37
50
2
0
0
89
42%
56%
2%
0%
0%
A3
Recruitment consultants assess your individual, business and training needs?
36
51
1
1
0
89
40%
57%
1%
1%
0%
A4
Recruitment consultants inform, advise and support on the employment of Apprentices?
40
46
2
1
0
89
45%
52%
2%
1%
0%
A5
Our staff respect and acknowledge your individual business style and training needs?
44
43
0
1
0
88
49%
48%
0%
1%
0%
A6
Staff provide meaningful and effective information and updates about apprenticeships and other learning programmes?
39
46
4
0
0
89
44%
52%
4%
0%
0%
A7
Staff ensure the achievement of apprenticeship frameworks including English, Maths, ICT or Functional Skills targets, where applicable?
42
47
0
0
0
89
47%
53%
0%
0%
0%
A8
Staff provide teaching, care, support, information, advice and guidance, sufficient to develop and improve your learner’s employability, social and interpersonal skills?
40
46
3
0
0
89
45%
52%
3%
0%
0%
A9
Staff provide sufficient information, advice and guidance about your apprentice/s progression, including to higher-level learning and career choices?
34
53
1
1
0
89
38%
60%
1%
1%
0%
A10
Your apprentice/s achieves their learning goals and qualification outcomes?
43
45
1
0
0
89
48%
51%
1%
0%
0%
Company Overall
Quality of teaching, learning and assessment O/S
Gd
RI
Inad
N/A
Ttl
Outstanding
Good
Requires Improvement
Inadequate
N/A other
B1
Staff raise your apprentice/s expectations and motivation through induction to teaching, learning and assessment?
44
42
3
0
0
89
49%
47%
3%
0%
0%
B2
Staff use their skills and expertise to plan and deliver enjoyable, supportive teaching and learning to meet your apprentice/s individual needs?
39
48
2
0
0
89
44%
54%
2%
0%
0%
B3
Staff assess your apprentice/s starting skills and prior learning and build on these to progress her/his learning by use of challenging tasks and target setting?
42
47
0
0
0
89
47%
53%
0%
0%
0%
B4
Staff provide frequent detailed and accurate feedback, sufficient to enable your apprentice/s to understand the improvement s/he needs to progress and achieve?
39
47
3
0
0
89
44%
53%
3%
0%
0%
B5
Your apprentice/s learning is supported by timely and effective information, advice and guidance from staff?
37
51
1
0
0
89
42%
57%
1%
0%
0%
B6
Equality and diversity is promoted throughout all business dealings with tpm specifically at recruitment, induction, teaching, learning and assessment phases?
48
41
0
0
0
89
54%
46%
0%
0%
0%
B7
Teaching, learning and assessment, support your learner to progress and achieve?
44
45
0
0
0
89
49%
51%
0%
0%
0%
B8
Teaching, learning and assessment makes a contribution to your business’s standards and practices?
38
50
1
0
0
89
43%
56%
1%
0%
0%
O/S
Gd
RI
Inad
N/A
Ttl
Outstanding
Good
Requires Improvement
Inadequate
N/A other
Company Overall
Effective Leadership and Management Company Overall C1
You understand our ambitious vision for high quality, standards and learner achievement?
41
39
1
0
8
89
46%
44%
1%
0%
9%
C2a
Sought your views and opinions to make improvements to - The teaching curriculum
32
45
2
1
9
89
36%
51%
2%
1%
10%
C2b
Sought your views and opinions to make improvements to - teaching learning and assessment practices
34
44
1
1
9
89
38%
49%
1%
1%
10%
C2c
Sought your views and opinions to make improvements to - tpm information, advice and guidance services
34
44
1
1
9
89
38%
49%
1%
1%
10%
C2d
Sought your views and opinions to make improvements to - your apprenticeship/s enjoyment and achievement
37
41
2
0
9
89
42%
46%
2%
0%
10%
C2e
Sought your views and opinions to make improvements to - your individual business needs
35
43
2
0
9
89
39%
48%
2%
0%
10%
C3
Our organisational vision, ambition and service aims and objectives, helps support your business objectives and success?
34
45
1
1
8
89
38%
51%
1%
1%
9%
C4
tpm ensure that equality and diversity are promoted effectively throughout the organisation at all levels and with all staff and client groups?
42
38
1
0
8
89
47%
43%
1%
0%
9%
C5
tpm ensure that safeguarding, security and wellbeing are prioritised and that you and your apprentices know who to report concerns to?
41
39
1
0
8
89
46%
44%
1%
0%
9%
C6
Gaining your feedback and opinion and acting on this to make improvements?
39
42
0
0
8
89
44%
47%
0%
0%
9%
C7
tpm makes a valuable contribution to your business and the community?
37
42
2
0
8
89
42%
47%
2%
0%
9%
Company In learning Return %
144 89 62%
Hairdressing In learning Return %
39 23 59%
YES
NO
Have you ever participated in a focus group for tpm
8
81
Would you be willing to participate in a focus group with tpm
36
53
Typical comments made by Employers tpm offer an outstanding service for us as employers but also offer the apprentices a carefully structured mentored and effectively monitored chance to achieve success.
Assessor has been great mentoring learner and her progression from when she joined us to the mature confident young woman she is today is testimony to that. Recruitment has also been great at recognising our needs as a business and only sending us candidates that would fit our particular model.
tpm have excellent operational and communication processes, working hand in hand with employers to ensure the learner benefits from both environments and encourages the ethos of life long learning by offering successful candidates higher progression routes of education.
More practical lessons would be great as our apprentices struggles to get models and when there are no models it is hard. Do not feel business admin apprentices have received as much hands on support as our childcare apprentices receive. However all apprentices have commented positively with regards to extra support from college teacher.
Childcare In learning
63
Return
40
%
63%
Commercial In learning Return %
42 26 62%